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Vsp Customer Service Jobs (NOW HIRING)

VSP Vision

Optical Administrator

Sunnyvale, CA · On-site

$23 - $34.77/hr

... customer service, fostering customer retention, and promoting outstanding associate/doctor ... For more information regarding VSP Vision benefits, please click here. Salary Ranges: $23.00 - $34 ...

VSP Vision

Optical Administrator (OADML)

San Diego, CA

$25.30 - $39.75/hr

Attract and retain customers by delivering exceptional customer service, fostering customer ... For more information regarding VSP Vision benefits, please click here. Salary Ranges: $25.30 - $39 ...

VSP Vision

Optical Administrator

Cupertino, CA

$23 - $34.77/hr

... customer service, fostering customer retention, and promoting outstanding associate/doctor ... For more information regarding VSP Vision benefits, please click here. Salary Ranges: $23.00 - $34 ...

XACT

Customer Service Specialist - VA

$17.50 - $23/hr

Remote Customer Service Representative This is a remote position. We are looking for energetic ... VSP vision insurance. * Supplemental products through Allstate -- including accident, disability ...

VSP Vision

Account Executive - Albany, New York

Albany, NY · On-site +1

$58K - $84K/yr

... VSP departments and customers to ensure service levels and expectations are met. Collaborate with marketing and product development to address customers' needs and analyze market data. Utilize a ...

VSP Vision

Account Executive

$58K - $84K/yr

... VSP departments and customers to ensure service levels and expectations are met Collaborate with marketing and product development to address customers' needs and analyze market data Utilize sales ...

VSP Vision

Strategic Partner Liaison

$84K - $141K/yr

... VSP insurance products and services, and assists doctors and staff with strategies to help them ... and customer needs to achieve successful outcomes Identifies and alerts the organization to ...

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Vsp Customer Service information

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How much do vsp customer service jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for vsp customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a VSP Customer Service job?

A VSP Customer Service job involves assisting customers with vision insurance-related inquiries, such as benefits, claims, billing, and provider network information. Representatives help resolve customer concerns, provide policy details, and ensure a positive service experience. Strong communication, problem-solving skills, and knowledge of VSP policies are essential to succeed in this role.

What are the key skills and qualifications needed to thrive in the Vsp Customer Service position, and why are they important?

To thrive as a VSP Customer Service representative, you typically need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic knowledge of vision insurance processes is often required. Patience, active listening, and empathy are essential soft skills that help build rapport with customers and resolve issues efficiently. These qualities are crucial for delivering a positive customer experience and maintaining the reputation of the company.

What are the typical day-to-day responsibilities of a VSP Customer Service representative?

As a VSP Customer Service representative, your typical day involves assisting members with questions related to their vision insurance benefits, processing claims, and addressing coverage inquiries via phone, email, or chat. You may also help eye care providers with billing concerns, update account information, and troubleshoot any issues with policy details. Collaboration with fellow team members and other departments is common to ensure prompt and accurate solutions for customers. The role requires balancing a friendly, professional demeanor with the ability to manage multiple tasks in a fast-paced environment. This variety keeps the work engaging while offering numerous opportunities to develop your customer service skills.

More about Vsp Customer Service jobs
What cities are hiring for Vsp Customer Service jobs? Cities with the most Vsp Customer Service job openings:
What states have the most Vsp Customer Service jobs? States with the most job openings for Vsp Customer Service jobs include:
What job categories do people searching Vsp Customer Service jobs look for? The top searched job categories for Vsp Customer Service jobs are:
Vsp Customer Service jobs near you
Infographic showing various Vsp Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Personal Lines Customer Service Representative

Harrison Gray Search

Bay City, MI • On-site

$32K - $43K/yr

Other

Medical, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Harrison Gray Search has partnered with a historic, community-rooted insurance agency in Bay City. As Michigan’s oldest independent agency with over 175 years of history, our partner is a pillar of the Great Lakes Bay Region, known for treating clients like neighbors and prioritizing relationships over policy numbers. They offer a stable, innovation-driven environment where timeless personal service meets modern insurance solutions.


Personal Lines Customer Service Representative

We are seeking a dedicated professional to provide extraordinary service. In this role, you will act as a trusted advisor and advocate for their clients, ensuring their most important assets are protected through expert guidance and meticulous service.


Candidate Profile: Our client is open to candidates from a variety of backgrounds, including carrier professionals with deep product knowledge seeking a client-facing role, captive agents or CSRs looking for the variety and flexibility of an independent agency, and experienced independent agency veterans searching for a stable, community-focused home to manage a personal lines book.


Core Responsibilities

Client Relationship & Policy Management

  • Exceptional Service: Provide extraordinary client service while maintaining and growing an assigned personal lines book of business.
  • Policy Servicing: Handle all policy servicing needs, including endorsements, renewals, and coverage questions.
  • Problem Resolution: Resolve client issues and concerns with a professional, solution-oriented approach.
  • Billing Assistance: Respond to billing and payment inquiries and assist with necessary processing.


Consultative Advising & Advocacy

  • Client Education: Educate customers on their specific coverage, policy changes, exclusions, and various carrier options.
  • Claims Advocacy: Receive and submit claim information on behalf of clients and act as a dedicated advocate with carriers as needed.
  • Relationship Deepening: Identify account rounding and cross-sell opportunities to ensure clients have comprehensive protection.


Technical & Operational Excellence

  • System Management: Maintain accurate and up-to-date client files within the agency management system. AMS 360 or Applied Epic experience is a plus.
  • Industry Tools: Utilize agency management and comparative rating systems while maintaining a strong understanding of carrier procedures and reporting.
  • Product Expertise: Stay current on evolving carrier products and industry offerings to best meet diverse client needs.
  • Agency Growth: Participate in agency marketing initiatives and help promote brand awareness through social media.


Benefits:

  • Blue Cross Blue Shield Health Insurance
  • Disability Insurance
  • Life Insurance
  • VSP Eye Insurance
  • 401(k) with Matching & Profit Sharing
  • PTO & Paid Holidays


Office: Client's preference is fully on-site in Bay City. However, they are open to a hybrid work scenario (3 in office, 2 remote).

Hours: 8 AM -5 PM with an hour lunch break.

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