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Vsp Customer Service Jobs (NOW HIRING)

VSP Vision

Optical Manager - Hillsboro, OR

Hillsboro, OR · On-site +1

$65K - $91K/yr

... service, customer retention, as well as outstanding associate/doctor/host satisfaction and ... For more information regarding VSP Vision benefits, please click here. Salary Ranges: $65,000.00 ...

VSP Vision

Optician/Optical Administrator

Austin, TX · On-site

$20 - $30.23/hr

... customer service, fostering customer retention, and promoting outstanding associate/doctor ... For more information regarding VSP Vision benefits, please click here. Salary Ranges: $20.00 - $30 ...

VSP Vision

Part Time Optician/Optical Admin

Folsom, CA · Hybrid

$20 - $30.23/hr

... customer service, fostering customer retention, and promoting outstanding associate/doctor ... For more information regarding VSP Vision benefits, please click here. Salary Ranges: $20.00 - $30 ...

VSP Vision

Optical Administrator

Austin, TX · Hybrid

$20 - $30.23/hr

... customer service, fostering customer retention, and promoting outstanding associate/doctor ... For more information regarding VSP Vision benefits, please click here. Salary Ranges: $20.00 - $30 ...

State Electric Supply

Customer Service Rep

Huntington, WV · On-site

$15.50 - $21.25/hr

Customer Service Representative Are you ready to power up your career with one of the nation ... UHC Medical/Prescription/Dental plans, Garner Health services, and VSP Vision for eye care.

State Electric

Customer Service Rep

Huntington, WV · On-site

$15.50 - $21/hr

The Customer Service Representative will be responsible for: * Providing specific information ... UHC Medical/Prescription/Dental plans, Garner Health services, and VSP Vision for eye care.

State Electric Corp

Customer Service Rep

Huntington, WV · On-site

$15.50 - $21.25/hr

The Customer Service Representative will be responsible for: * Providing specific information ... UHC Medical/Prescription/Dental plans, Garner Health services, and VSP Vision for eye care.

VSP Vision

Account Executive - Albany, New York

Albany, NY · On-site +1

$58K - $84K/yr

... VSP departments and customers to ensure service levels and expectations are met. Collaborate with marketing and product development to address customers' needs and analyze market data. Utilize a ...

HUB

Customer Service Representative

Irving, TX · Hybrid

$18/hr

HUB Financial Services stands out as an industry leader in effectively managing lending risk ... Vision insurance through VSP * Employer paid Short Term Disability * 5 Weeks of Paid Parental Leave

XACT

Customer Service Specialist - Orlando, FL

$17.50 - $23/hr

... excellent customer service from your secured home office who want to help schedule healthcare ... We see you, too! We proudly offer VSP vision insurance to eligible team members. With strong ...

VSP Vision

Account Executive - Boston, MA

Boston, MA · On-site +1

$58K - $84K/yr

... VSP departments and customers to ensure service levels and expectations are met. Collaborate with marketing and product development to address customers' needs and analyze market data Utilize sales ...

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How much do vsp customer service jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for vsp customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a VSP Customer Service?

A VSP Customer Service job involves assisting customers with vision insurance-related inquiries, such as benefits, claims, billing, and provider network information. Representatives help resolve customer concerns, provide policy details, and ensure a positive service experience. Strong communication, problem-solving skills, and knowledge of VSP policies are essential to succeed in this role.

What are the typical day-to-day responsibilities of a VSP Customer Service?

As a VSP Customer Service representative, your typical day involves assisting members with questions related to their vision insurance benefits, processing claims, and addressing coverage inquiries via phone, email, or chat. You may also help eye care providers with billing concerns, update account information, and troubleshoot any issues with policy details. Collaboration with fellow team members and other departments is common to ensure prompt and accurate solutions for customers. The role requires balancing a friendly, professional demeanor with the ability to manage multiple tasks in a fast-paced environment. This variety keeps the work engaging while offering numerous opportunities to develop your customer service skills.

What are the key skills and qualifications needed to thrive in the VSP Customer Service position, and why are they important?

To thrive as a VSP Customer Service representative, you typically need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic knowledge of vision insurance processes is often required. Patience, active listening, and empathy are essential soft skills that help build rapport with customers and resolve issues efficiently. These qualities are crucial for delivering a positive customer experience and maintaining the reputation of the company.

Is VSP customer service a good place to work?

VSP Customer Service roles typically involve assisting members with vision benefits, requiring strong communication and problem-solving skills. The work environment is often described as supportive, with opportunities for training and advancement, though experiences can vary by location and individual expectations.

What is the interview process at VSP Customer Service?

The interview process for VSP Customer Service roles typically involves an initial phone screening followed by one or more in-person or virtual interviews. Candidates may be assessed on communication skills, problem-solving abilities, and customer service experience, and sometimes complete skills assessments or background checks before a job offer is made.
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Vsp Customer Service jobs near you
Infographic showing various Vsp Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Optical Manager - Hillsboro, OR

VSP Vision

Hillsboro, OR • On-site, Remote

$65K - $91K/yr

Full-time

Posted 11 days ago

Job description

The basic function of the Optical Manager is to drive profitable sales growth. This must be accomplished through development of a positive and productive retail-selling environment that ensures premier customer service, customer retention, as well as outstanding associate/doctor/host satisfaction and retention.

Drive profitable store sales by fostering a retail selling culture

Develop professional business relationships with Doctors

Recruit, train, develop, motivate, coach, and retain World Class Associates

Ensure store is effectively merchandised and presented according to standards

Ensure high quality through accurate measurements, correct pricing, AcuityLogic/Eyefinity/OfficeMate entry, and realistic delivery time quote

Maximize Managed Vision Care relationships and sales opportunities

Ensure timely implementation of approved Marketing programs and initiatives.

Ensure positive and productive host relationships

Job Specifications

Typically has the following skills or abilities:

Bachelor's degree in related field or equivalent work experience

Three years of experience as an optician

Minimum three years supervisory/lead experience

State licensure or certification by a nationally-recognized optician association as an optician

Proven track record of sales growth through sales skills and accountability for sales results

Ability to facilitate, train (through practice and role-play), coach, and develop excellent, results-oriented, customer-oriented, retail/sales-oriented associates/teams

Ability to recruit and select associates/teams

Proven experience and results with a retail or customer service establishment

Ability to present and implement decisive and creative solutions to issues/opportunities to grow the business

Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate, doctor, and host relationships

Success in store merchandising and attention to detail

Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up

For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here.

Salary Ranges: $65,000.00 - $91,405.00

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.

Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information.


We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters.Click hereto learn about our application process and what to watch for regarding false job opportunities.

As a regular part of doing business,VSPVision ("VSP")collects many different types ofpersonal information, including protected health information, about ouraudiences, includingmembers, doctors,clients, brokers, business partners,andemployees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.

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