Vsp Customer Service Jobs (NOW HIRING)

Under little supervision, Benefit Fair Representatives educate employees and encourage membership enrollment at VSP Vision Care client benefit fairs. Benefit Fair Representatives will travel to VSP client locations or participate virtually during the open enrollment period to explain the VSP plan(s) offered by the company, answer questions and assist members and potential members to determine what best meets their needs and the benefits of enrolling with VSP.
Interact with potential and existing VSP members directly (in a group setting or one-on-one), helping them understand the necessity of annual eye exams, what choices they have in the plans provided, and the true value of VSP as their benefits provider
Provide visitors with plan information and answer any questions about the plans offered. Refer members to Customer Service for any issues that can't be answered onsite
Interact with Vision Care Marketing and Sales at times to confirm fair/plan details as well as the client event contact to ensure that materials arrived and that their representation meets expectations
May give presentations on the VSP benefit. Interact with Vision Care Sales on presentation details and expectations
Provide fair details and feedback electronically after the fair
Assist in the collection and facilitation of information or data as requested by VSP
Maintains inventory of materials necessary to represent VSP at fairs
Job Specifications
Typically has the following skills or abilities:
The insurance industry or human resources experience is ideal
Previous experience working in customer service, HR/benefits, or health insurance preferred
Professional and friendly conduct, with excellent organization skills, attention to detail, and the ability to multitask
Excellent communication skills with all levels of people within an organization
Flexible and able to quickly and effectively change priorities and direction
Comfortable speaking to small groups and giving presentations to larger groups if necessary, either in person or in a virtual setting. Ability to adapt and be flexible with varying client needs
Access to personal cell phone and email, and proficient with the internet
Access to personal webcam and audio to participate in virtual events
Can comfortably set up and manage user account information on multiple online tools
Show valid proof of auto insurance
Ability to plan and schedule travel and out-of-town accommodations
Ability to lift 25 pounds
Business attire required (VSP Polo shirt provided) unless directed otherwise
Ability to walk or stand 90% of the day as needed when attending onsite events
Bilingual (English/Spanish) is not required but a plus
Open weekday availability throughout the year and especially between September and November (Depending on the area of the country, there could be anywhere from 5-25 fair assignments during this peak time or throughout other times of the year)
#LI-VISIONCARE
VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.
Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information.
We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities.
As a regular part of doing business, VSP Vision ("VSP") collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.