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Vsp Customer Service Jobs in California (NOW HIRING)

VSP Vision

Part Time Optician/Optical Admin

Folsom, CA · On-site

$20 - $30.23/hr

... customer service, fostering customer retention, and promoting outstanding associate/doctor ... For more information regarding VSP Vision benefits, please click here. Salary Ranges: $20.00 - $30 ...

VSP Vision

Part Time Optician/Optical Admin

Folsom, CA · On-site

$20 - $30.23/hr

... customer service, fostering customer retention, and promoting outstanding associate/doctor ... For more information regarding VSP Vision benefits, please click here. Salary Ranges: $20.00 - $30 ...

VSP Vision

Part Time Optician/Optical Admin

Folsom, CA · Hybrid

$20 - $30.23/hr

... customer service, fostering customer retention, and promoting outstanding associate/doctor ... For more information regarding VSP Vision benefits, please click here. Salary Ranges: $20.00 - $30 ...

VSP Vision

Optician 2 (Irvine Optometry)

Irvine, CA · On-site

$18.25 - $23.50/hr

... service, fostering customer retention, and promoting outstanding patient satisfaction Assist ... VSP is an equal employment opportunity employer and does not discriminate on the basis of race ...

VSP Vision

Optician 2 (Norwalk Family Optometry)

Norwalk, CA · On-site

$17.75 - $22.75/hr

... service, fostering customer retention, and promoting outstanding patient satisfaction Assist ... VSP is an equal employment opportunity employer and does not discriminate on the basis of race ...

VSP Vision

Optician 2 (Oak Tree Optometry)

Fair Oaks, CA · On-site

$17.50 - $22.75/hr

... service, fostering customer retention, and promoting outstanding patient satisfaction Assist ... VSP is an equal employment opportunity employer and does not discriminate on the basis of race ...

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How much do vsp customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for vsp customer service in California is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is a VSP Customer Service?

A VSP Customer Service job involves assisting customers with vision insurance-related inquiries, such as benefits, claims, billing, and provider network information. Representatives help resolve customer concerns, provide policy details, and ensure a positive service experience. Strong communication, problem-solving skills, and knowledge of VSP policies are essential to succeed in this role.

What are the typical day-to-day responsibilities of a VSP Customer Service?

As a VSP Customer Service representative, your typical day involves assisting members with questions related to their vision insurance benefits, processing claims, and addressing coverage inquiries via phone, email, or chat. You may also help eye care providers with billing concerns, update account information, and troubleshoot any issues with policy details. Collaboration with fellow team members and other departments is common to ensure prompt and accurate solutions for customers. The role requires balancing a friendly, professional demeanor with the ability to manage multiple tasks in a fast-paced environment. This variety keeps the work engaging while offering numerous opportunities to develop your customer service skills.

What are the key skills and qualifications needed to thrive in the VSP Customer Service position, and why are they important?

To thrive as a VSP Customer Service representative, you typically need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic knowledge of vision insurance processes is often required. Patience, active listening, and empathy are essential soft skills that help build rapport with customers and resolve issues efficiently. These qualities are crucial for delivering a positive customer experience and maintaining the reputation of the company.

Is VSP a good place to work?

VSP Customer Service roles are generally considered stable with a focus on healthcare benefits and customer support skills. Employees often work in a call center environment, requiring good communication and problem-solving abilities. Overall, it is viewed as a reputable employer within the healthcare industry.

What are popular job titles related to Vsp Customer Service jobs in California?

For Vsp Customer Service jobs in California, the most frequently searched job titles are:

What job categories do people searching Vsp Customer Service jobs in California look for?

The top searched job categories for Vsp Customer Service jobs in California are:

What cities in California are hiring for Vsp Customer Service jobs?

Cities in California with the most Vsp Customer Service job openings:

Vsp Customer Service jobs near you
Infographic showing various Vsp Customer Service job openings in California as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,586 per year, or $18.6 per hour.

Part Time Optician/Optical Admin

VSP Vision

Folsom, CA • On-site

$20 - $30.23/hr

Part-time

Re-posted 4 days ago

Key responsibilities

  • Assist customers in selecting frames, fitting lenses, and providing optical measurements to ensure proper fit and prescription accuracy.

  • Drive store sales by practicing retail sales skills and promoting a customer care culture.

  • Support the implementation of marketing programs and initiatives to enhance customer engagement and satisfaction.

Job description

The basic function of the Optical Associate, Optician is to attract and retain customers by delivering exceptional customer service, fostering customer retention, and promoting outstanding associate/doctor satisfaction.
Drive profitable store sales by fostering a customer care culture through practicing and using effective retail sales skills utilizing the Total Customer Experience Model
Develop professional business relationships with other Associates, Host, and Doctor
Fill ophthalmic eyeglass prescriptions and fit and adapt lenses and frames, including but not limited to the following:
  • Utilizing optical prescription, evaluate prescription in conjunction with customer's visual requirements
  • Recommend specific lenses, lens coatings, and frames to suit customer needs
  • Assist customers in the selection of frames and coordinate frames with optical measurements and prescription
  • Conduct measurements of bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers using appropriate tools

Ensure high quality through accurate measurements, correct pricing, and realistic delivery time quotes
Maximize Managed Vision Care relationships and sales opportunities as measured by:
  • Effective plan administration and local service
  • Improvements in average transaction
  • Locally initiated plans

Assist with the timely implementation of approved Marketing programs by the execution of marketing programs and initiatives
Ensure positive and productive host relationships through Host participation, support, and satisfaction measured by Patient Satisfaction Surveys
Other duties as assigned by Optical Manager
Job Specifications
Typically has the following skills or abilities:
If Required by State: Applicable State licensure or certification by a nationally recognized optician association as an optician
Ability to sell through use of sales skills and accountability for sales results
Experience and results with a retail or customer service establishment
Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate, doctor, and host relationships
Success in store merchandising and attention to detail
Minimum of 1-2 years of experience in related field
For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment
#LI-RETAIL
Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here.
Salary Ranges: $20.00 - $30.23
VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.
Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information.
We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities.
As a regular part of doing business, VSP Vision ("VSP") collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.

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