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Vsp Customer Service Jobs (NOW HIRING)

VSP Vision

Part-Time Optical Administrator

Saint Paul, MN · On-site

$20 - $30.23/hr

... customer service, fostering customer retention, and promoting outstanding associate/doctor ... For more information regarding VSP Vision benefits, please click here. Salary Ranges: $20.00 - $30 ...

VSP Vision

Optical Manager - Hillsboro, OR

Hillsboro, OR · On-site

$65K - $91K/yr

... service, customer retention, as well as outstanding associate/doctor/host satisfaction and ... For more information regarding VSP Vision benefits, please click here. Salary Ranges: $65,000.00 ...

VSP Vision

Optical Administrator

Austin, TX · On-site

$20 - $30.23/hr

... customer service, fostering customer retention, and promoting outstanding associate/doctor ... For more information regarding VSP Vision benefits, please click here. Salary Ranges: $20.00 - $30 ...

XACT

Customer Service Specialist - VA

$17.50 - $23/hr

Remote Customer Service Representative This is a remote position. We are looking for energetic ... VSP vision insurance. * Supplemental products through Allstate -- including accident, disability ...

VSP Vision

Part Time Optician/Optical Admin

Sacramento, CA · On-site

$20 - $30.23/hr

... customer service, fostering customer retention, and promoting outstanding associate/doctor ... Salary Ranges: $20.00 - $30.23 VSP Vision is an equal opportunity employer and gives consideration ...

VSP Vision

Part Time Optician/Optical Admin

Folsom, CA · On-site

$20 - $30.23/hr

... customer service, fostering customer retention, and promoting outstanding associate/doctor ... For more information regarding VSP Vision benefits, please click here. Salary Ranges: $20.00 - $30 ...

VSP Vision

Part-Time Optical Administrator

Saint Paul, MN · Hybrid

$20 - $30.23/hr

... customer service, fostering customer retention, and promoting outstanding associate/doctor ... For more information regarding VSP Vision benefits, please click here. Salary Ranges: $20.00 - $30 ...

VSP Vision

Part Time Optician/Optical Admin

Folsom, CA · On-site

$20 - $30.23/hr

... customer service, fostering customer retention, and promoting outstanding associate/doctor ... For more information regarding VSP Vision benefits, please click here. Salary Ranges: $20.00 - $30 ...

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How much do vsp customer service jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for vsp customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

Is VSP customer service a good place to work?

VSP Customer Service roles typically involve assisting members with vision benefits, requiring strong communication and problem-solving skills. The work environment is often described as supportive, with opportunities for training and advancement, though experiences can vary by location and individual expectations.

What is a VSP Customer Service?

A VSP Customer Service job involves assisting customers with vision insurance-related inquiries, such as benefits, claims, billing, and provider network information. Representatives help resolve customer concerns, provide policy details, and ensure a positive service experience. Strong communication, problem-solving skills, and knowledge of VSP policies are essential to succeed in this role.

What are the key skills and qualifications needed to thrive in the VSP Customer Service position, and why are they important?

To thrive as a VSP Customer Service representative, you typically need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic knowledge of vision insurance processes is often required. Patience, active listening, and empathy are essential soft skills that help build rapport with customers and resolve issues efficiently. These qualities are crucial for delivering a positive customer experience and maintaining the reputation of the company.

What are the typical day-to-day responsibilities of a VSP Customer Service?

As a VSP Customer Service representative, your typical day involves assisting members with questions related to their vision insurance benefits, processing claims, and addressing coverage inquiries via phone, email, or chat. You may also help eye care providers with billing concerns, update account information, and troubleshoot any issues with policy details. Collaboration with fellow team members and other departments is common to ensure prompt and accurate solutions for customers. The role requires balancing a friendly, professional demeanor with the ability to manage multiple tasks in a fast-paced environment. This variety keeps the work engaging while offering numerous opportunities to develop your customer service skills.

What is the interview process at VSP Customer Service?

The interview process for VSP Customer Service roles typically involves an initial phone screening followed by one or more in-person or virtual interviews. Candidates may be assessed on communication skills, problem-solving abilities, and customer service experience, and sometimes complete skills assessments or background checks before a job offer is made.
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Vsp Customer Service jobs near you
Infographic showing various Vsp Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service/Account Specialist

VSP Technologies

Parkersburg, WV • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Account Specialist 

The Account Specialist is assigned to the Inside Sales Department and is responsible for providing effective customer service and account support for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members.


Essential Functions

  • Provide timely and accurate information to customers relative to products, price quotes, order processing, and status
  • Analyze complaints from customers and provide adequate resolutions
  • Develop and maintain a vast knowledge of the products and services being offered
  • Communicate customer feedback to various teams to improve the overall customer experience
  • Communicate with Outside Sales and Engineering personnel to obtain product recommendations
  • Manage assigned accounts and provide account management support to the outside sales team
  • Responsible for purchasing products from vendors to fill customer orders


Experience / Education

  • High School Diploma
  • Experience and/or training related to job functions 
  • Excellent communication, relationship-building, customer-oriented skills
  • 2–4 year college degree in business or related field (Preferred)
  • Customer service experience in manufacturing and/or sales (Preferred)


VSP Technologies provides equal opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, marital status, political affiliation or veteran status. For applicants or employees who are disabled or require a reasonable accommodation for any part of the application or hiring process may request assistance by contacting Human Resources at 804-668-1026.


Job Type: Full-time, Monday–Friday, 8:00 a.m. to 5:00 p.m.


Benefits:

  • 401(k) plus company match
  • Health, Dental, and Vision Insurance
  • Short- & Long-Term Disability
  • Life Insurance
  • Paid time off
  • Paid Holidays
  • Tuition reimbursement