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Vsp Customer Service Jobs (NOW HIRING)

Kinedyne, LLC

Customer Service Representative

Prattville, AL · On-site

$12.50 - $17/hr

The Customer Service Representative (CSR) is responsible for delivering accurate, timely, and ... VSP Vision plan * Individual or Family Plans are available at affordable bi-weekly rates. * Paid ...

VSP Vision

Optical Manager - Hillsboro, OR

Hillsboro, OR · On-site

$65K - $91K/yr

... service, customer retention, as well as outstanding associate/doctor/host satisfaction and ... For more information regarding VSP Vision benefits, please click here. Salary Ranges: $65,000.00 ...

VSP Vision

Part Time Optician/Optical Admin

Folsom, CA · On-site

$20 - $30.23/hr

... customer service, fostering customer retention, and promoting outstanding associate/doctor ... For more information regarding VSP Vision benefits, please click here. Salary Ranges: $20.00 - $30 ...

VSP Vision

Part-Time Optical Administrator

Saint Paul, MN · On-site

$20 - $30.23/hr

... customer service, fostering customer retention, and promoting outstanding associate/doctor ... For more information regarding VSP Vision benefits, please click here. Salary Ranges: $20.00 - $30 ...

VSP Vision

Part-Time Optical Administrator

Saint Paul, MN · On-site

$20 - $30.23/hr

... customer service, fostering customer retention, and promoting outstanding associate/doctor ... For more information regarding VSP Vision benefits, please click here. Salary Ranges: $20.00 - $30 ...

VSP Vision

Part-Time Optical Administrator

Saint Paul, MN · Hybrid

$20 - $30.23/hr

... customer service, fostering customer retention, and promoting outstanding associate/doctor ... For more information regarding VSP Vision benefits, please click here. Salary Ranges: $20.00 - $30 ...

XACT

Customer Service Specialist - VA

$17.50 - $23/hr

Remote Customer Service Representative This is a remote position. We are looking for energetic ... VSP vision insurance. * Supplemental products through Allstate -- including accident, disability ...

VSP Vision

Optical Manager - Hillsboro, OR

Hillsboro, OR · On-site +1

$65K - $91K/yr

... service, customer retention, as well as outstanding associate/doctor/host satisfaction and ... For more information regarding VSP Vision benefits, please click here. Salary Ranges: $65,000.00 ...

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Vsp Customer Service information

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How much do vsp customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for vsp customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a VSP Customer Service?

A VSP Customer Service job involves assisting customers with vision insurance-related inquiries, such as benefits, claims, billing, and provider network information. Representatives help resolve customer concerns, provide policy details, and ensure a positive service experience. Strong communication, problem-solving skills, and knowledge of VSP policies are essential to succeed in this role.

What are the typical day-to-day responsibilities of a VSP Customer Service?

As a VSP Customer Service representative, your typical day involves assisting members with questions related to their vision insurance benefits, processing claims, and addressing coverage inquiries via phone, email, or chat. You may also help eye care providers with billing concerns, update account information, and troubleshoot any issues with policy details. Collaboration with fellow team members and other departments is common to ensure prompt and accurate solutions for customers. The role requires balancing a friendly, professional demeanor with the ability to manage multiple tasks in a fast-paced environment. This variety keeps the work engaging while offering numerous opportunities to develop your customer service skills.

What are the key skills and qualifications needed to thrive in the VSP Customer Service position, and why are they important?

To thrive as a VSP Customer Service representative, you typically need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic knowledge of vision insurance processes is often required. Patience, active listening, and empathy are essential soft skills that help build rapport with customers and resolve issues efficiently. These qualities are crucial for delivering a positive customer experience and maintaining the reputation of the company.

Is VSP a good place to work?

VSP Customer Service roles are generally considered stable with a focus on healthcare benefits and customer support skills. Employees often work in a call center environment, requiring good communication and problem-solving abilities. Overall, it is viewed as a reputable employer within the healthcare industry.
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Vsp Customer Service jobs near you
Infographic showing various Vsp Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Harrison Gray Search and Consulting LLC

Bay City, MI • On-site

$13.25 - $18/hr

Other

Medical, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Harrison Gray Search has partnered with a historic, community-rooted insurance agency in Bay City. As Michigan's oldest independent agency with over 175 years of history, our partner is a pillar of the Great Lakes Bay Region, known for treating clients like neighbors and prioritizing relationships over policy numbers. They offer a stable, innovation-driven environment where timeless personal service meets modern insurance solutions.
Personal Lines Customer Service Representative
We are seeking a dedicated professional to provide extraordinary service. In this role, you will act as a trusted advisor and advocate for their clients, ensuring their most important assets are protected through expert guidance and meticulous service.
Candidate Profile: Our client is open to candidates from a variety of backgrounds, including carrier professionals with deep product knowledge seeking a client-facing role, captive agents or CSRs looking for the variety and flexibility of an independent agency, and experienced independent agency veterans searching for a stable, community-focused home to manage a personal lines book.
Core Responsibilities
Client Relationship & Policy Management

  • Exceptional Service: Provide extraordinary client service while maintaining and growing an assigned personal lines book of business.
  • Policy Servicing: Handle all policy servicing needs, including endorsements, renewals, and coverage questions.
  • Problem Resolution: Resolve client issues and concerns with a professional, solution-oriented approach.
  • Billing Assistance: Respond to billing and payment inquiries and assist with necessary processing.
Consultative Advising & Advocacy
  • Client Education: Educate customers on their specific coverage, policy changes, exclusions, and various carrier options.
  • Claims Advocacy: Receive and submit claim information on behalf of clients and act as a dedicated advocate with carriers as needed.
  • Relationship Deepening: Identify account rounding and cross-sell opportunities to ensure clients have comprehensive protection.
Technical & Operational Excellence
  • System Management: Maintain accurate and up-to-date client files within the agency management system. AMS 360 or Applied Epic experience is a plus.
  • Industry Tools: Utilize agency management and comparative rating systems while maintaining a strong understanding of carrier procedures and reporting.
  • Product Expertise: Stay current on evolving carrier products and industry offerings to best meet diverse client needs.
  • Agency Growth: Participate in agency marketing initiatives and help promote brand awareness through social media.
Benefits:
  • Blue Cross Blue Shield Health Insurance
  • Disability Insurance
  • Life Insurance
  • VSP Eye Insurance
  • 401(k) with Matching & Profit Sharing
  • PTO & Paid Holidays

Office: Client's preference is fully on-site in Bay City.
Hours: 8 AM -5 PM with an hour lunch break.

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