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Vsp Customer Service Jobs in Florida (NOW HIRING)

XACT

Customer Service Specialist - Orlando, FL

Orlando, FL · On-site

$15.75 - $21/hr

... customer service support from our secure office in Orlando, FL. We aim to delight every customer ... We see you, too! We proudly offer VSP vision insurance to eligible team members. With strong ...

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Vsp Customer Service information

See Florida salary details

$7

$14

$20

How much do vsp customer service jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for vsp customer service in Florida is $14.05, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $15.62 per hour, depending on experience, location, and employer.

Is VSP customer service a good place to work?

VSP Customer Service roles typically involve assisting members with vision benefits, requiring strong communication and problem-solving skills. The work environment is often described as supportive, with opportunities for training and advancement, though experiences can vary by location and individual expectations.

What is a VSP Customer Service?

A VSP Customer Service job involves assisting customers with vision insurance-related inquiries, such as benefits, claims, billing, and provider network information. Representatives help resolve customer concerns, provide policy details, and ensure a positive service experience. Strong communication, problem-solving skills, and knowledge of VSP policies are essential to succeed in this role.

What are the key skills and qualifications needed to thrive in the VSP Customer Service position, and why are they important?

To thrive as a VSP Customer Service representative, you typically need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic knowledge of vision insurance processes is often required. Patience, active listening, and empathy are essential soft skills that help build rapport with customers and resolve issues efficiently. These qualities are crucial for delivering a positive customer experience and maintaining the reputation of the company.

What are the typical day-to-day responsibilities of a VSP Customer Service?

As a VSP Customer Service representative, your typical day involves assisting members with questions related to their vision insurance benefits, processing claims, and addressing coverage inquiries via phone, email, or chat. You may also help eye care providers with billing concerns, update account information, and troubleshoot any issues with policy details. Collaboration with fellow team members and other departments is common to ensure prompt and accurate solutions for customers. The role requires balancing a friendly, professional demeanor with the ability to manage multiple tasks in a fast-paced environment. This variety keeps the work engaging while offering numerous opportunities to develop your customer service skills.

What is the interview process at VSP Customer Service?

The interview process for VSP Customer Service roles typically involves an initial phone screening followed by one or more in-person or virtual interviews. Candidates may be assessed on communication skills, problem-solving abilities, and customer service experience, and sometimes complete skills assessments or background checks before a job offer is made.

What are popular job titles related to Vsp Customer Service jobs in Florida?

For Vsp Customer Service jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Vsp Customer Service jobs in Florida look for?

The top searched job categories for Vsp Customer Service jobs in Florida are:

What cities in Florida are hiring for Vsp Customer Service jobs?

Cities in Florida with the most Vsp Customer Service job openings:

Vsp Customer Service jobs near you
Infographic showing various Vsp Customer Service job openings in Florida as of August 2026, with employment types broken down into 64% Full Time, and 36% Part Time. Highlights an 100% In-person job distribution, with an average salary of $29,217 per year, or $14 per hour.

Customer Service Specialist - Orlando, FL

XACT

Orlando, FL • On-site

$18/hr

Full-time

Dental, Vision, Life, PTO

Re-posted 4 days ago

Job description


We are looking for energetic individuals that have an interest in providing our clients patients with excellent customer service from your secured home office who want to help schedule healthcare appointments.
Requirements
Must speak English & Spanish fluently.
Be able to type 40 words per minute or more.
Must be able to sit for extended periods of time in a chair.
Benefits
Everyone needs time to relax and enjoy life - and at XACT, we're firm believers in work-life balance. Our paid time off (PTO) program allows team members to earn time they can use to unwind and enjoy life outside of work.
Although we're open 24 hours a day, we believe in flexible scheduling that integrates work into your life - not the other way around. Set schedules, split shifts, and on-demand shift availability are just a few of the options we offer.
Full-time team members are eligible to join our company group plan through United Healthcare, once eligibility requirements are met.
Smile confidently!
XACT offers dental insurance through Sun Life to eligible team members. With both low- and high-benefit plan options, you'll find one that fits your needs and makes you grin.
We see you, too!
We proudly offer VSP vision insurance to eligible team members. With strong coverage and savings on glasses and contacts, it's easy to see the value.
In addition to standard insurance options, we also provide supplemental products through Allstate - including accident, disability, and other coverage choices.
Relax - it's expected.
We're happy to provide safe, comfortable working environments designed with your well-being in mind. Our call centers feature employee lounges, quiet spaces, and cozy places to work.
We're just one big family here, so pull up a seat and join in. As a team member - not an independent contractor - you can count on us for support. Whether you're working in our contact centers or from your home office, we'll equip you with the tools, technology, and 24x7 support you need to succeed.

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