ZipRecruiter

Log In

1

Vp Customer Support Jobs (NOW HIRING)

Duluth MN

Vice President-Customer Support

Duluth, MN · On-site

$204K - $258K/yr

Vice President-Customer Support The Vice President-Customer Support is an executive leader with full P&L responsibility for Cirrus Aircraft's global customer support organization, including JetStream ...

Cirrus Aircraft

Vice President-Customer Support

Duluth, MN · On-site

$137K - $176K/yr

Overview The Vice President-Customer Support is an executive leader with full P&L responsibility (approximately $80M) for Cirrus Aircraft's global customer support organization, including JetStream ...

Cirrus Aircraft

Vice President-Customer Support

Duluth, MN · On-site +1

$137K - $176K/yr

Overview The Vice President-Customer Support is an executive leader with full P&L responsibility (approximately $80M) for Cirrus Aircraft's global customer support organization, including JetStream ...

Cirrus Aircraft

Vice President-Customer Support

Duluth, MN · On-site +1

$204K - $258K/yr

The Vice President-Customer Support is an executive leader with full P&L responsibility (approximately $80M) for Cirrus Aircraft's global customer support organization, including JetStream and ...

Schlesinger Associates

VP, Customer Success

$141K - $181K/yr

VP, Customer Success The VP, Customer Success, is responsible for leading and scaling the Customer ... Partner with Sales to support revenue growth, client retention, and profitability objectives.

Tapcheck

VP, Customer Success

$141K - $181K/yr

Customer Support, Onboarding, Customer Success, Account Management, and Payment Operations ... VP level • Owned both operational CS (support, onboarding, implementation) and commercial CS ...

Clio

VP, Global Customer Support

$261K - $485K/yr

Vice President Of Global Customer Support Clio is the global leader in legal AI, trusted by hundreds of thousands of legal professionals across 130+ countries and having surpassed $500M ARR in 2026.

Bloomingdale's Inc.

VP, Customer Engagement

Manhattan, NY · On-site

$200 - $250/hr

The VP of Customer Engagement will build on that foundation -- deepening the program's reach ... support organic discovery, and organic discovery surfaces can reinforce Loyallist messaging and ...

M3

Vice President, Customer Success

Lawrenceville, GA · On-site

$126K - $162K/yr

The VP partners closely with Sales, Product, Marketing, Support, and Professional Services to create a seamless customer journey, influence product strategy through customer insights, and ensure ...

Babylist

VP, Customer Care & Support

$244K - $293K/yr

VP, Customer Care & Support United States What the Role Is Babylist is hiring a VP of Customer Care and Support to lead our support organization end to end, across our multiple product lines. You'll ...

next page

Showing results 1-20

All JobsBusiness JobsCustomer Service JobsCustomer Service Professional JobsVp Customer Support Jobs

Vp Customer Support information

See salary details

$79.5K

$163.2K

$262K

How much do vp customer support jobs pay per year?

As of Sep 9, 2026, the average yearly pay for vp customer support in the United States is $163,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $177,500.00 per year, depending on experience, location, and employer.

What does a VP of Customer Support do?

A VP of Customer Support is a senior executive responsible for overseeing a company's customer support operations. They develop and implement strategies to improve customer satisfaction, manage support teams, and ensure that customer issues are resolved efficiently. Their duties often include setting performance goals, analyzing support metrics, and collaborating with other departments to enhance the overall customer experience. Additionally, they play a critical role in hiring, training, and mentoring customer support staff.

How does a VP of Customer Support typically collaborate with other departments to enhance the customer experience?

A VP of Customer Support works closely with product, sales, and engineering teams to ensure a seamless customer journey. They often participate in cross-functional meetings to relay customer feedback, identify pain points, and advocate for process improvements. By aligning support strategies with broader company goals, they help drive product enhancements and improve service delivery. This collaboration ensures that customer concerns are addressed holistically and that all departments are working together to improve satisfaction and retention.

What are the key skills and qualifications needed to thrive as a VP Customer Support, and why are they important?

To thrive as a VP Customer Support, you need extensive experience in customer service management, strategic leadership abilities, and a strong understanding of customer success metrics, typically supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms (like Salesforce or Zendesk), data analytics tools, and customer feedback systems is essential. Exceptional communication, team-building, and problem-solving skills help foster high-performing teams and build strong customer relationships. These skills and qualifications are crucial for driving customer satisfaction, retention, and organizational growth through effective support operations.

What is the difference between Vp Customer Support vs Customer Support Manager?

AspectVp Customer SupportCustomer Support Manager
ResponsibilitiesOversees entire customer support strategy, manages multiple teams, develops policiesManages daily support operations, supervises support team, handles escalations
Required CredentialsBachelor's degree, experience in leadership roles, industry knowledgeBachelor's degree, experience in customer service, team management skills
Work EnvironmentExecutive-level, strategic planning, cross-department collaborationOperational, team-focused, customer-facing
Industry UsageCommon in large organizations, tech, SaaS, retailWidely used across industries, especially in service sectors

The Vp Customer Support typically holds a strategic, leadership role overseeing support policies and teams, while the Customer Support Manager focuses on daily operations and team management. Both roles require relevant experience and industry knowledge, but the Vp is more involved in high-level planning and cross-department coordination.

What cities are hiring for Vp Customer Support jobs?

Cities with the most Vp Customer Support job openings:

What are the most commonly searched types of Customer Support jobs?

The most popular types of Customer Support jobs are:

What states have the most Vp Customer Support jobs?

States with the most job openings for Vp Customer Support jobs include:

What are popular job titles related to Vp Customer Support jobs?

For Vp Customer Support jobs, the most frequently searched job titles are:

Infographic showing various Vp Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $163,217 per year, or $78.5 per hour.

Vice President-Customer Support

Duluth, MN • On-site

Duluth MN
See more jobs at Duluth MNexternal

$204K - $258K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago

Job description

Vice President-Customer Support

The Vice President-Customer Support is an executive leader with full P&L responsibility for Cirrus Aircraft's global customer support organization, including JetStream and Warranty. This role defines and executes customer support strategy across ownership programs, mobile maintenance services, and the authorized service network, ensuring exceptional customer experiences, operational excellence, and sustainable growth throughout the aircraft lifecycle.

Key functions include:

  • Timely resolution of customer and aircraft challenges. End to end ownership of solving problems.
  • Timely resolution of AOG customers
  • Technical support and problem resolution
  • Execution of aircraft ownership programs
  • Development, deployment and administration of Cirrus owned mobile maintenance assets
  • Cultivate the network of third party, Cirrus Authorized Flight Training & Aircraft Maintenance service providers
  • Develop and deploy systems, processes, tools, teams and talent to optimize outcomes
  • Lead team through change management processes to deploy newly formed organization and structure. The new organization will have 4 areas of focus to enhance support for Cirrus customers.
  • Deploy newly formed Customer Resource Center to focus on timely and complete resolution of customer challenges. Lead further refinement through iterations of CRC concept.
  • Lead newly formed organization developing and deploying mobile maintenance assets.
  • Lead newly formed organization managing authorized network of flight training and maintenance service providers.
  • Lead further development and execution of JetStream, warranty and other service packages.
  • Inspire, lead, coach, mentor, recruit, retain and develop team of aviation professionals delivering world class customer support to a global customer base.
  • Lead Continuous Innovation efforts to constantly refine the customer experience through innovation and adopting new standards into the "Cirrus Services PlayBook."
  • Demonstrate entrepreneurship, change leadership, negotiation and influence, business acumen, operational decision making, customer orientation, driving for results, managing and measuring work, interpersonal skills and superior ability to positively relate and communicate to customers.
  • Perform leadership functions such as conducting annual reviews, making hiring decisions, managing performance of director reports, mentoring and skill development.
  • Participate in strategic planning discussions. Arrange and organize key financial data and results for centers in one merged presentation for review by leaders. Assist in the preparation and management of capital budget, P/L planning, operating budget, organization planning, data systems planning, and expense management for assigned areas.

Our Benefits: Cirrus provides a range of exciting benefits, including:

  • Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options
  • Employer-Paid Coverages: Group term life, short- and long-term disability insurance
  • Flexible Spending Accounts: FSA and HSA offerings with company contributions to HSA
  • Well-being: Calm Health, Employee Assistance Program, and wellness incentives through medical provider
  • 401(k) Plan: Dollar-for-dollar match up to 5% after 90 days, with 100% vesting at 1 year of service
  • PTO: Various PTO plans starting at 100 hours accrued within the first year
  • Additional Time off Benefits: Paid holidays, 2 weeks of Paid Parental leave, paid time for funeral leave and jury duty
  • Career Development: Tuition reimbursement program and professional growth opportunities
  • Exclusive Discounts: Cirrus Store, partner and marketplace discounts available
  • Community & Engagement: Company and employee clubs at various locations

These benefits are designed to support your well-being, growth, and enjoyment at Cirrus!

Pay Range

Salary Range: USD $204,549.27/Yr. - USD $258,513.90/Yr.

Sign On Bonus

Apply