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Vp Customer Support Jobs in Michigan (NOW HIRING)

Vice President Angle Advisors is seeking to complement its Birmingham-based team of professionals ... Coordinate and support a buyer's business due diligence on our client's business; * Assist in the ...

VP of Operations

Detroit, MI ยท On-site

$186K - $225K/yr

The VP of Ops works to serve each branch and support them as they strive for operational excellence. The VP of Operations reports to the President and CEO. You'll be responsible for (but not limited ...

Seeking a Vice President/Sr. Vice President for our growing Accounting & Reporting Advisory ... supporting accounting schedules and other audit support. The selected candidate will be an ...

Vice President of Operations Location: Lansing, MI Job Id: PIN202604VPO # of Openings: 1 Vice ... Skilled Trades Construction & Project Delivery Operations & Customer Support Leadership ...

Drive expansion, upsell, and cross-sell strategies within existing customer bases. * Build, lead ... Support channel, partner, government, and strategic alliance strategies where applicable. * Manage ...

VP, AI & Applications

Ann Arbor, MI ยท On-site +1

$230K - $290K/yr

The VP partners with the VP, Engineering on the platform that runs these methods in production, and with VP, Product on how value is packaged and delivered to customers. Responsibilities * Lead and ...

Vice President

Wixom, MI ยท On-site

$250K - $350K/yr

Develop and execute initiatives that support sustainable growth. * Monitor business performance and ... Represent the organization professionally with customers, partners, and other key stakeholders.

These values shape how we serve our customers, support each other, and approach every challenge ... The VP of Sales & Marketing will own the development and execution of our sales and marketing ...

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Showing results 1-20

Vp Customer Support information

See Michigan salary details

$69.3K

$142.3K

$228.4K

How much do vp customer support jobs pay per year?

As of Sep 12, 2026, the average yearly pay for vp customer support in Michigan is $142,259.00, according to ZipRecruiter salary data. Most workers in this role earn between $120,700.00 and $154,700.00 per year, depending on experience, location, and employer.

What does a VP of Customer Support do?

A VP of Customer Support is a senior executive responsible for overseeing a company's customer support operations. They develop and implement strategies to improve customer satisfaction, manage support teams, and ensure that customer issues are resolved efficiently. Their duties often include setting performance goals, analyzing support metrics, and collaborating with other departments to enhance the overall customer experience. Additionally, they play a critical role in hiring, training, and mentoring customer support staff.

How does a VP of Customer Support typically collaborate with other departments to enhance the customer experience?

A VP of Customer Support works closely with product, sales, and engineering teams to ensure a seamless customer journey. They often participate in cross-functional meetings to relay customer feedback, identify pain points, and advocate for process improvements. By aligning support strategies with broader company goals, they help drive product enhancements and improve service delivery. This collaboration ensures that customer concerns are addressed holistically and that all departments are working together to improve satisfaction and retention.

What are the key skills and qualifications needed to thrive as a VP Customer Support, and why are they important?

To thrive as a VP Customer Support, you need extensive experience in customer service management, strategic leadership abilities, and a strong understanding of customer success metrics, typically supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms (like Salesforce or Zendesk), data analytics tools, and customer feedback systems is essential. Exceptional communication, team-building, and problem-solving skills help foster high-performing teams and build strong customer relationships. These skills and qualifications are crucial for driving customer satisfaction, retention, and organizational growth through effective support operations.

What is the difference between Vp Customer Support vs Customer Support Manager?

AspectVp Customer SupportCustomer Support Manager
ResponsibilitiesOversees entire customer support strategy, manages multiple teams, develops policiesManages daily support operations, supervises support team, handles escalations
Required CredentialsBachelor's degree, experience in leadership roles, industry knowledgeBachelor's degree, experience in customer service, team management skills
Work EnvironmentExecutive-level, strategic planning, cross-department collaborationOperational, team-focused, customer-facing
Industry UsageCommon in large organizations, tech, SaaS, retailWidely used across industries, especially in service sectors

The Vp Customer Support typically holds a strategic, leadership role overseeing support policies and teams, while the Customer Support Manager focuses on daily operations and team management. Both roles require relevant experience and industry knowledge, but the Vp is more involved in high-level planning and cross-department coordination.

What are the most commonly searched types of Customer Support jobs in Michigan?

The most popular types of Customer Support jobs in Michigan are:

What cities in Michigan are hiring for Vp Customer Support jobs?

Cities in Michigan with the most Vp Customer Support job openings:

Infographic showing various Vp Customer Support job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 5% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $142,259 per year, or $68.4 per hour.

Vice President, Marketing

Ann Arbor, MI โ€ข On-site

Esperion Therapeutics, Inc.
Pharmaceutical and Medicine Manufacturingย โ€ขย 51 - 200 employees

$360K - $450K/yr

Other

Medical, Retirement, PTO

Re-posted 16 days ago


Key responsibilities

  • Support all US marketing activities for current and future products, including developing and executing marketing strategies.

  • Oversee market research, market analytics, and competitive environment analysis to inform brand positioning and strategy.

  • Lead, coach, and develop the marketing team, and collaborate with external agencies to ensure effective marketing initiatives.


Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Vice President, Marketing

Full Time Senior Management Remote, Ann Arbor, MI, US

Salary Range: $360,500.00 To $450,000.00 Annually

Company Overview

Our Mission: At Esperion, we are working tirelessly to deliver innovative medicines that help patients reach their goals today, tomorrow, and into the future.

Esperion is a fully remote based company with a corporate headquarters located in Ann Arbor, MI. The Company offers a competitive salary including a performance-based bonus program and a comprehensive benefits package including a 401(k) matching plan and health insurance, and paid time off and holidays.

Position Title: Vice President, Marketing

The Vice President, Marketing will support all of US Marketing including the commercialized products and future pipeline products as they are launched in the US. The Vice President, Marketing is responsible for developing and executing the overarching marketing strategies for our current and future portfolio. Together with their team, the role is accountable for developing and leading brand strategies and ensuring Esperion appropriately serves customers and patients with information, education, and services about Esperion brands and our relevant therapeutic areas. This role reports to the Chief Commercial Officer. Available as a remote position from a home-based office.

Preferred Location: Remote - US Essential Duties and Responsibilities*
  • Lead development of US brand strategies and initiatives to drive continued growth of our commercialized products and to prepare future pipeline products for launch in the US.
  • Champion marketing at the corporate level; lead communication of brand visions, strategy, and imperatives and provide clear focus and prioritization on all aspects of marketing strategy and marketing initiatives.
  • Oversee market research (payers, physicians, patients) and market analytics to uncover market and customer-based insights that drive ongoing positioning and brand strategy.
  • Track payer environment and understand payer segment needs to optimize brand positioning with these stakeholders in order to maximize access and rapid uptake in different segments and geographies at launch
  • Lead the annual Marketing budget process and track contracts and expenditures against the budget.
  • Develop and maintain an effective collaborative working relationship with the external agency teams.
  • Track the competitive environment and external market events, and develop strategies and action plans to address threats and opportunities.
  • Drive and participate in a rigorous promotional review process including Marketing, Medical, Regulatory and Legal reviews.
  • Ensure strict compliance with all regulatory agencies, state, federal, and other applicable laws.
  • Partner with the Vice President, Sales, to define the approach for go-to-market, customer engagement and experience, and overall commercial strategy to leverage innovation and modern approaches.
  • Conceptualize and develop unique, innovative approaches to educate, engage, and inspire HCPs and consumers/patients.
  • Contribute to developing product lifecycle innovation plans for US commercialized products and lead associated commercial assessment work.
  • Lead, coach, mentor, and develop a highly talented Marketing team.
  • Further develop marketing capabilities to support best in class delivery of product/disease information, education, and services to customers/patients.
  • Provide direction and leadership for patient identification and engagement strategies and create framework for an end-to-end patient experience.
  • Review and assess US performance and implement plans to achieve corporate objectives.

*additional duties and responsibilities as assigned

Qualifications (Education & Experience)
  • Bachelorโ€™s degree required, preferably in Business, Marketing or related field with a Minimum of 20 years of experience in US pharmaceutical marketing required; or equivalent education and experience
  • Minimum of 10 years of direct management experience required
  • Proven, consistent high performance across multiple leadership roles of increased responsibilities in marketing/brand leadership/commercial P&L. Experience as sales leader is also strongly preferred.
  • Experienced leader with a proven track record of successful experience in product launches
  • Clinical knowledge of lipid field preferred.
  • A demonstrated excellence in project management and effectively managing multiple projects/priorities is required.
  • Strong analytical skills preferred.
  • Full understanding of US payers, payer segments, reimbursement and access
  • Requires excellent communication and negotiation skills with an ability to efficiently and productively communicate both orally and in writing.
  • Strong executive presence and ability to communicate to all levels of the organization.
  • Ability to work and drive consensus across cross-functional teams.
  • Comfort in working in a small company environment
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