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Vp Customer Support Jobs in Rochester, MI (NOW HIRING)

Angle Advisors

Vice President

Birmingham, MI · On-site

Vice President Angle Advisors is seeking to complement its Birmingham-based team of professionals ... Coordinate and support a buyer's business due diligence on our client's business; * Assist in the ...

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VP of Operations

Detroit, MI · On-site

$186K - $225K/yr

The VP of Ops works to serve each branch and support them as they strive for operational excellence. The VP of Operations reports to the President and CEO. You'll be responsible for (but not limited ...

Stout Risius Ross, LLC

Vice President

Detroit, MI

Seeking a Vice President/Sr. Vice President for our growing Accounting & Reporting Advisory ... supporting accounting schedules and other audit support. The selected candidate will be an ...

JMJ PHILLIP

Vice President

Wixom, MI · On-site

$250K - $350K/yr

Develop and execute initiatives that support sustainable growth. * Monitor business performance and ... Represent the organization professionally with customers, partners, and other key stakeholders.

ROUSH

Vice President Defense

Warren, MI · On-site

At Roush, we fuse technology and engineering to provide product development solutions to customers ... Oversee and manage staff development strategies that support the business plan and strategic ...

ROUSH

Vice President Defense

Warren, MI · On-site

... support to the aerospace, defense and theme park industries. With over 2,400 employees in ... We want motivated, ambitious people who put the needs of our customers first, bring creativity to ...

Schell Games LLC

Senior Vice President

Bingham Farms, MI · On-site

$100K/yr

... support long-term fiscal stability. * Sales & Marketing Oversight -- Guide the development and ... The Senior Vice President will play a pivotal role in shaping Encore Service Group's future and ...

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All JobsVp Customer Support JobsVp Customer Support Jobs in Rochester, MI

Vp Customer Support information

See Rochester, MI salary details

$73.2K

$150.2K

$241.2K

How much do vp customer support jobs pay per year?

As of Sep 10, 2026, the average yearly pay for vp customer support in Rochester, MI is $150,233.00, according to ZipRecruiter salary data. Most workers in this role earn between $127,500.00 and $163,400.00 per year, depending on experience, location, and employer.

What does a VP of Customer Support do?

A VP of Customer Support is a senior executive responsible for overseeing a company's customer support operations. They develop and implement strategies to improve customer satisfaction, manage support teams, and ensure that customer issues are resolved efficiently. Their duties often include setting performance goals, analyzing support metrics, and collaborating with other departments to enhance the overall customer experience. Additionally, they play a critical role in hiring, training, and mentoring customer support staff.

How does a VP of Customer Support typically collaborate with other departments to enhance the customer experience?

A VP of Customer Support works closely with product, sales, and engineering teams to ensure a seamless customer journey. They often participate in cross-functional meetings to relay customer feedback, identify pain points, and advocate for process improvements. By aligning support strategies with broader company goals, they help drive product enhancements and improve service delivery. This collaboration ensures that customer concerns are addressed holistically and that all departments are working together to improve satisfaction and retention.

What are the key skills and qualifications needed to thrive as a VP Customer Support, and why are they important?

To thrive as a VP Customer Support, you need extensive experience in customer service management, strategic leadership abilities, and a strong understanding of customer success metrics, typically supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms (like Salesforce or Zendesk), data analytics tools, and customer feedback systems is essential. Exceptional communication, team-building, and problem-solving skills help foster high-performing teams and build strong customer relationships. These skills and qualifications are crucial for driving customer satisfaction, retention, and organizational growth through effective support operations.

What is the difference between Vp Customer Support vs Customer Support Manager?

AspectVp Customer SupportCustomer Support Manager
ResponsibilitiesOversees entire customer support strategy, manages multiple teams, develops policiesManages daily support operations, supervises support team, handles escalations
Required CredentialsBachelor's degree, experience in leadership roles, industry knowledgeBachelor's degree, experience in customer service, team management skills
Work EnvironmentExecutive-level, strategic planning, cross-department collaborationOperational, team-focused, customer-facing
Industry UsageCommon in large organizations, tech, SaaS, retailWidely used across industries, especially in service sectors

The Vp Customer Support typically holds a strategic, leadership role overseeing support policies and teams, while the Customer Support Manager focuses on daily operations and team management. Both roles require relevant experience and industry knowledge, but the Vp is more involved in high-level planning and cross-department coordination.

What are the most commonly searched types of Customer Support jobs in Rochester, MI?

The most popular types of Customer Support jobs in Rochester, MI are:

Infographic showing various Vp Customer Support job openings in Rochester, MI as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $150,233 per year, or $72.2 per hour.

Vice President

Birmingham, MI • On-site

Angle Advisors
Investment Banking and Securities Dealing • 11 - 50 employees
Learn more about Angle Advisorsexternal

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Re-posted 6 days ago

Job description

Angle Advisors is a rapidly growing global investment bank headquartered in the Detroit area. Clients include corporations, middle-market private equity firms, and private business owners. We are always looking for high caliber professionals to join our team and learn best practices from colleagues with diverse experience and professional backgrounds. Vice President

Job Description

Angle Advisors is seeking to complement its Birmingham-based team of professionals with a qualified, motivated Vice President.

We offer a collegial, entrepreneurial work environment along with an intensive learning experience in M&A deal execution. We also offer a work environment with ample opportunity for career advancement at a pace as rapid as your experience and skill set allow. As an Vice President, you will:

  • Lead the firm’s pre-marketing due diligence on a client’s business, including the analysis and assessment of business strategy, market positioning, operations, growth prospects, financial trends and performance, and competitive environment;
  • Manage M&A transactions, including project leadership, buyer contacts and communication, client management and communication, hosting on-site meetings with buyers, coordination of junior resource tasks, etc.;
  • Leadership and review of junior resource work product, including financial and valuation models, offering materials, pitch materials, research, etc.;
  • Coordinate and support a buyer’s business due diligence on our client’s business;
  • Assist in the development and training of junior resources;
  • Prepare and present marketing pitches;
  • Assist in the marketing of the firm’s services and planning of engagements;
  • Travel to clients and potential clients, which can be extensive at times;
  • Begin to develop an industry expertise that will be leveraged in further career advancement at the firm;
  • Build relationships and maintain direct contact with clients, prospective clients and professional advisors.
Qualifications

Teamwork and creativity are essential at our firm. All employees are given substantial responsibility and are encouraged to help grow our business. The ideal candidate should be motivated, creative, outgoing, detail-oriented, and possess strong financial analysis skills. Candidates must have a strong knowledge of accounting and finance, proven analytical and research capabilities, a hard work ethic, and excellent verbal and written communication skills.

A Bachelor of Business Administration or Master of Business Administration degree is strongly preferred, and several years of work experience within corporate finance, accounting, valuation, or investment banking experience is required. Previous M&A experience is strongly preferred. Foreign language capabilities are also preferred.

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