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Vp Customer Support Jobs in Rochester, MI (NOW HIRING)

Additionally, the position will support the Senior Vice President of Strategy and Investments with review of deal underwriting and valuation, financial due diligence, financial modeling, and will ...

VP, Finance

Detroit, MI ยท On-site

The Vice President, Finance for Olympia Development of Michigan (ODM) is a key financial leader ... Develop and execute a strategic financial plan supporting near-term priorities and long-term vision ...

Career Site Header Job Summary The VP, Asset Management supports the strategic oversight of a portfolio of MH and/or RV assets and is responsible for driving property-level performance, long-term ...

Career Site Header Job Summary The VP, Asset Management supports the strategic oversight of a portfolio of MH and/or RV assets and is responsible for driving property-level performance, long-term ...

VP, Finance

Detroit, MI ยท On-site

The Vice President, Finance for Olympia Development of Michigan (ODM) is a key financial leader ... Develop and execute a strategic financial plan supporting near-term priorities and long-term vision ...

Additionally, the position will support the Senior Vice President of Strategy and Investments with review of deal underwriting and valuation, financial due diligence, financial modeling, and will ...

Showing results 21-40

Vp Customer Support information

See Rochester, MI salary details

$73.2K

$150.2K

$241.2K

How much do vp customer support jobs pay per year?

As of Sep 12, 2026, the average yearly pay for vp customer support in Rochester, MI is $150,233.00, according to ZipRecruiter salary data. Most workers in this role earn between $127,500.00 and $163,400.00 per year, depending on experience, location, and employer.

What does a VP of Customer Support do?

A VP of Customer Support is a senior executive responsible for overseeing a company's customer support operations. They develop and implement strategies to improve customer satisfaction, manage support teams, and ensure that customer issues are resolved efficiently. Their duties often include setting performance goals, analyzing support metrics, and collaborating with other departments to enhance the overall customer experience. Additionally, they play a critical role in hiring, training, and mentoring customer support staff.

How does a VP of Customer Support typically collaborate with other departments to enhance the customer experience?

A VP of Customer Support works closely with product, sales, and engineering teams to ensure a seamless customer journey. They often participate in cross-functional meetings to relay customer feedback, identify pain points, and advocate for process improvements. By aligning support strategies with broader company goals, they help drive product enhancements and improve service delivery. This collaboration ensures that customer concerns are addressed holistically and that all departments are working together to improve satisfaction and retention.

What are the key skills and qualifications needed to thrive as a VP Customer Support, and why are they important?

To thrive as a VP Customer Support, you need extensive experience in customer service management, strategic leadership abilities, and a strong understanding of customer success metrics, typically supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms (like Salesforce or Zendesk), data analytics tools, and customer feedback systems is essential. Exceptional communication, team-building, and problem-solving skills help foster high-performing teams and build strong customer relationships. These skills and qualifications are crucial for driving customer satisfaction, retention, and organizational growth through effective support operations.

What is the difference between Vp Customer Support vs Customer Support Manager?

AspectVp Customer SupportCustomer Support Manager
ResponsibilitiesOversees entire customer support strategy, manages multiple teams, develops policiesManages daily support operations, supervises support team, handles escalations
Required CredentialsBachelor's degree, experience in leadership roles, industry knowledgeBachelor's degree, experience in customer service, team management skills
Work EnvironmentExecutive-level, strategic planning, cross-department collaborationOperational, team-focused, customer-facing
Industry UsageCommon in large organizations, tech, SaaS, retailWidely used across industries, especially in service sectors

The Vp Customer Support typically holds a strategic, leadership role overseeing support policies and teams, while the Customer Support Manager focuses on daily operations and team management. Both roles require relevant experience and industry knowledge, but the Vp is more involved in high-level planning and cross-department coordination.

What are the most commonly searched types of Customer Support jobs in Rochester, MI?

The most popular types of Customer Support jobs in Rochester, MI are:

Infographic showing various Vp Customer Support job openings in Rochester, MI as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $150,233 per year, or $72.2 per hour.

Vice President, Public Sector GTM & Operations

Rochester, MI โ€ข On-site

OneStream Software
Software Developmentย โ€ขย 51 - 200 employees

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post hasย expired today.ย Applications are no longer accepted.


Key responsibilities

  • Develop and execute a comprehensive go-to-market strategy for the public sector.

  • Support public sector revenue performance through pipeline management, deal velocity, and establishing repeatable sales motions.

  • Build and implement the public sector operating model, KPIs, and execution rhythms to ensure operational excellence.


Job description

Description

Vice President, Public Sector GTM & Operations

Location: Remote, United States

Employment Type: Full-Time

Benefits Offered: Vision, Medical, Life, Dental, 401K

Gross Annual Base Salary: USD 229,000-297,000

Additional variable compensation and benefits may apply. Total compensation is based on experience, skills, and location using objective, job-related criteria.

Summary

The Vice President, Public Sector Go-to-Market & Operations serves as the senior business leader accountable for revenue delivery, operating model design, and cross-functional execution across all Public Sector segments, including Federal, SLED, and Higher Education. This role owns the commercial engine, operational model, and performance cadence that enable predictable growth in a complex and highly regulated environment. The VP will develop and execute a strategic plan to capture market share, build relationships with key government stakeholders, and drive complex sales opportunities.

This is a hands-on leadership role responsible for building and scaling a repeatable Public Sector motion in a complex, compliance-driven environment. The VP ensures alignment across Sales, Product, Compliance, Engineering, and Customer Success.

Primary Duties and Responsibilities

  • Strategy
    • Develop and execute a comprehensive go-to-market strategy for the public sector, focused on growth and profitability.
    • Monitor and analyze market trends in the public sector to make data-driven decisions on investments and strategy pivots.
    • Investigate, justify, and develop new public sector markets beyond what OneStream has targeted historically.
  • Revenue Support & GTM Execution
    • Support Public Sector revenue performance, including pipeline health, conversion, and forecasting accuracy, in partnership with Sales leadership.
    • Support the sales organization in driving deal velocity in complex, multi-stakeholder sales cycles.
    • Establish repeatable sales and partner motions aligned to government buying behavior.
  • Operating Model & Business Performance
    • Build and implement the public sector operating model, KPIs, inspection mechanisms, and execution rhythms.
    • Eliminate execution fragmentation and unclear ownership across teams.
    • Introduce programmatic rigor across deals, contracting, and delivery.
    • Partner with Finance to manage planning, forecasting, and resource prioritization.
  • Lifecycle & Cross-Functional Alignment
    • Ensure a smooth end-to-end lifecycle from sale to implementation, renewal, and expansion.
    • Work closely with Product, Engineering, Compliance, Customer Success, Marketing, and the VP of Public Sector Technology & Engineering to define public sector product requirements that Product and Engineering use to build and execute the product roadmap, and define the associated go-to-market strategies and targets.
    • Ensure operational excellence and scalability by implementing best-in-class business development and account management processes.
  • Compliance & Regulatory Leadership
    • Support FedRAMP, StateRAMP, NIST, RMF, CJIS, and other compliance frameworks.
    • Act as the executive representative for audits, regulatory engagements, third-party assessments, and security reviews as applicable, in coordination with the Compliance and Product teams.
  • Leadership & Cross-Functional Alignment
    • Build, lead, and develop a high-performing public sector GTM organization.
    • Recruit senior talent with experience in complex, regulated markets.
    • Act as the central integrator across Product, Engineering, Compliance, Cloud Operations, and Customer Success.
    • Partner closely with the Director, Public Sector Technology & Engineering to ensure technical feasibility, compliance readiness, and delivery alignment.
  • Executive Representation & Industry Presence
    • Represent the company to government leaders, procurement officials, system integrators, partners, and at public sector events.
    • Serve as a senior-level executive voice in the market.
    • Identify and cultivate high-impact relationships with federal, state, and local government agencies; higher education administrators; government contractors; and strategic partners.

Required Education and Experience

  • Bachelor's degree in business, management, or a related discipline.
  • 8+ years of progressive go-to-market experience in increasingly expansive roles, with a track record of attracting, managing, developing, and retaining world-class, high-performing employees and teams.
  • Proven executive leadership.
  • Strong presentation and communication skills, both written and verbal, with the ability to clearly and concisely relate ideas, outcomes, and impacts in relation to audience-specific familiarity and expectations.
  • Exceptional planning, prioritization, and organization skills.
  • Proven ability to perform and deliver under tight timelines in a demanding, dynamic environment.

Preferred Education and Experience

  • 15+ years in public sector or government contractor environments.
  • 8+ years Sales / GTM experience.
  • 5+ years of strategic experience with FedRAMP, StateRAMP, NIST, RMF, CJIS, and other compliance frameworks.
  • Experience with Salesforce.

Knowledge, Skills, and Abilities

  • Enterprise-level strategic judgment, with the ability to translate long-term strategy into clear priorities, operating cadence, and measurable outcomes across functions.
  • Proven ability to convene, orchestrate, and drive alignment across senior stakeholders without direct authority, acting as a trusted enterprise integrator.
  • Strong operating model mindset, with experience establishing structure, governance, and execution discipline in environments where the function or capability is still being built.
  • Exceptional executive presence and communication skills, with the ability to distil complex, unstructured topics into clear, decision-ready insights for C-Suite and Board-level audiences.
  • Demonstrated capability to operate effectively in ambiguity, balancing pace with rigor and making sound judgment calls in evolving environments.
  • High level of personal accountability, credibility, and discretion, with the confidence to challenge assumptions constructively and influence outcomes at senior levels.
  • Strong people leadership capability, including building, developing, and retaining high-performing teams that scale with organizational maturity.
  • Collaborative leadership style, with a track record of fostering trust and partnership across Strategy, Finance, Product, Sales, Compliance, and GTM functions.

Supervisory Responsibilities

This position does not have direct people management responsibility. The role operates as a senior individual contributor, influencing outcomes through cross-functional leadership, strategic partnership, and enterprise-level coordination.

Travel

Travel requirement: Regular travel is not expected for this position but may be required up to 25%.

Who We Are

OneStream is how today's Finance teams can go beyond just reporting on the past and Take Finance Further by steering the business to the future. It's the only enterprise finance platform that unifies financial and operational data, embeds AI for better decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution. Our vision is to be the AI operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. To learn more visit www.onestream.com.

Why Join The OneStream Team

  • Transparency around corporate structure, salary, and benefits.
  • Core value of customer success.
  • Variety of project work (not industry-specific).
  • Strong culture andcamaraderie.
  • Multiple training opportunities.

Benefits at OneStream

OneStream employees are passionate, hardworking individuals who go above and beyond to keep our customers happy and follow through on our mission statement. They consistently deliver the best and in turn, we make every effort to keep them cared for and happy. A sample of the benefits we provide are:

  • Excellent Medical Plan.
  • Dental & Vision Insurance.
  • Life Insurance.
  • Short & Long Term Disability.
  • Vacation Time.
  • Paid Holidays.
  • Professional Development.
  • Retirement Plan.

All candidates must be legally authorized to work for any company in the country where this position is located without sponsorship.

OneStream is an Equal Opportunity Employer.
#LI-REMOTE #LI-JB1



Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.