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Vp Client Success Jobs in Ohio (NOW HIRING)

The Connor Group

Regional Vice President

Miamisburg, OH

$150K - $225K/yr

... Regional Vice President to provide executive leadership for a portfolio of luxury apartment ... In fact, we have had tremendous success hiring elite multi-unit leaders from retail, fitness ...

Osaic

Vice President, Advisory Consulting

Columbus, OH · On-site

$140K - $175K/yr

The Vice President, Advisory Consulting is responsible for leading the field-based regional sales ... Familiarity with using a client relationship management program Preferred Requirements: * Advanced ...

TriMark

Regional Vice President, Sales

Cleveland, OH · On-site

$200K - $235K/yr

The Regional Vice President of Sales reports to the Midwest Region President * Located in Bedford ... client relationships to ensure the sustained success and expansion of the region. This region ...

DRB

Vice President, Delivery

Akron, OH · On-site

$132K - $169K/yr

The VP, Delivery partners closely with Sales, Product, Engineering, Customer Success, Support, and Operations to drive scalable growth, operational excellence, and customer success. Delivery Strategy ...

DRB Systems LLC

Vice President, Delivery

Akron, OH

$132K - $169K/yr

The VP, Delivery partners closely with Sales, Product, Engineering, Customer Success, Support, and Operations to drive scalable growth, operational excellence, and customer success. Delivery Strategy ...

DRB

Vice President, Delivery

Akron, OH · On-site

$132K - $169K/yr

The VP, Delivery partners closely with Sales, Product, Engineering, Customer Success, Support, and Operations to drive scalable growth, operational excellence, and customer success. Delivery Strategy ...

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Showing results 41-60

All JobsVp Client Success JobsVp Client Success Jobs in Ohio

Vp Client Success information

See Ohio salary details

$75.6K

$155.2K

$249.1K

How much do vp client success jobs pay per year?

As of Sep 5, 2026, the average yearly pay for vp client success in Ohio is $155,170.00, according to ZipRecruiter salary data. Most workers in this role earn between $131,700.00 and $168,700.00 per year, depending on experience, location, and employer.

What does a VP Client Success do?

A VP of Client Success is responsible for overseeing the team and strategies that ensure customers have a positive experience with a company's products or services. They focus on building long-term relationships, driving customer retention, and maximizing the value clients receive. This role often involves collaborating with sales, product, and support teams to address client needs, resolve issues, and identify new growth opportunities. Additionally, the VP of Client Success sets the vision for customer engagement and manages client-facing teams to achieve high satisfaction and loyalty.

What are the key skills and qualifications needed to thrive as a VP Client Success?

To thrive as a VP Client Success, you need expertise in client relationship management, strategic planning, and a proven track record in customer success leadership, often supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer success software such as Gainsight or Totango, and relevant industry certifications are typically expected. Outstanding communication, leadership, and problem-solving abilities help build strong teams and foster long-term client partnerships. These skills are crucial for driving client retention, satisfaction, and overall business growth.

What is the difference between Vp Client Success vs Client Success Manager?

AspectVp Client SuccessClient Success Manager
ResponsibilitiesOversees multiple client accounts, develops strategies, manages teams, and aligns client success with company goalsManages individual client accounts, ensures client satisfaction, and supports retention efforts
Required CredentialsTypically requires extensive experience in client success, leadership skills, and industry knowledgeOften requires experience in customer service, communication skills, and relevant industry background
Work EnvironmentExecutive-level, strategic, often involved in cross-departmental planningOperational, client-facing, focused on day-to-day client interactions

The Vp Client Success focuses on strategic leadership and managing teams across multiple accounts, while the Client Success Manager handles direct client relationships and day-to-day satisfaction. Both roles require strong communication skills, but the VP role involves higher-level planning and oversight.

What are the most commonly searched types of Client Success jobs in Ohio?

The most popular types of Client Success jobs in Ohio are:

What are popular job titles related to Vp Client Success jobs in Ohio?

For Vp Client Success jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Vp Client Success jobs in Ohio look for?

The top searched job categories for Vp Client Success jobs in Ohio are:

Vp Client Success jobs near you
Infographic showing various Vp Client Success job openings in Ohio as of August 2026, with employment types broken down into 73% Full Time, 21% Part Time, and 6% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $155,170 per year, or $74.6 per hour.

Vice President of Operations

Cleveland Animal Protective League

Cleveland, OH

$134K - $150K/yr

Full-time

Posted 10 days ago

Key responsibilities

  • Provides executive leadership and oversight for all APL operations, ensuring standards of animal welfare, client service, and organizational effectiveness.

  • Evaluates organizational performance, develops solutions, and implements changes to improve efficiency, effectiveness, and mission impact.

  • Ensures compliance with applicable laws, regulations, and standards, and oversees facility operations, maintenance, and risk management.

Job description

JOB DESCRIPTION
Candidates interested in this opportunity should send a detailed resume and cover letter combined into a single PDF to search@adisagroup.com. For any inquiries, please use the same email address.
View the full position profile here: https://adisagroup.com/apl-vp-ops-position-profile/
­­­­­­­­­­­­­­­­­____________________________________________________________________________________
Job Title: Vice President of Operations
Classification: Full time, salary, exempt, onsite
Salary:$134,000-$150,000 Annually
Job Relationship: Reports to President amp; CEO. Supervises Director of Shelter Operations, Director of Community Initiatives, Medical Director, Chief Humane Investigator, and Senior Manager of Facilities amp; IT.
Position Summary: The VP of Operations is a key member of the APL's executive leadership team and is responsible for providing strategic leadership, operational oversight, and organizational direction for shelter operations, humane law enforcement, veterinary services, community outreach programs, and the APL’s facility and IT needs. This position ensures the delivery of exceptional animal welfare, client service, regulatory and legal compliance, operational excellence, continuous organizational improvement, and supports the APL’s legislative advocacy efforts. Working collaboratively with the President amp; CEO and senior leadership team, the VP of Operations develops and implements strategies that advance the APL's mission, strategic priorities, and long-term sustainability while fostering a culture of accountability, collaboration, innovation, and compassionate leadership.
Essential Job Functions:
Strategic and Operation Leadership
  • Provides executive leadership and oversight for all APL operations, ensuring the highest standards of animal welfare, client service, operational excellence, and organizational effectiveness.
  • Leads the implementation of operational strategies that support the APL's strategic plan, mission, vision, and organizational priorities.
  • Evaluates organizational performance, identifies opportunities for improvement, develops solutions, and implements changes that improve efficiency, effectiveness, and mission impact.
  • Oversees the development, implementation, and continuous improvement of programs and services to meet evolving shelter and community needs and organizational goals.
  • Collaborates with department directors to establish measurable annual goals, key performance indicators (KPIs), timelines, and accountability measures for each operational area.
  • Reviews operational, financial, and program performance metrics to evaluate effectiveness, identify trends, and drive informed decision-making.
  • Prepares organizational impact reports and operational summaries for the President amp; CEO and Board of Directors.
  • Promotes a culture of continuous improvement by evaluating outcomes, encouraging innovation, and implementing best practices throughout the organization.
  • Oversees the development, implementation, and ongoing review of standard operating procedures to ensure consistency, efficiency, and organizational compliance.
Animal Care and Program Excellence
  • Ensures the highest standards of animal care, handling, shelter medicine, disease prevention, enrichment, safety, and humane euthanasia are consistently maintained.
  • Provides leadership to ensure all programs and services deliver exceptional care while advancing the APL's lifesaving mission.
  • Partners with department leaders to evaluate program outcomes, improve operational effectiveness, and resolve challenges in a timely manner.
  • Establishes systems to ensure the accuracy, integrity, and appropriate documentation of animal, medical, client, humane law enforcement, and program records.
  • Ensures staff have access to and receive required training, certification, and continuing education opportunities, including euthanasia certification and Fear Free practices where applicable.
  • Researches and evaluates emerging trends, innovations, and best practices in animal welfare and sheltering and leads implementation of appropriate improvements.
Regulatory Compliance, Facilities, and Risk Management
  • Ensures organizational compliance with OSHA, DEA, Ohio Board of Pharmacy, and all applicable federal, state, and local laws, regulations, and accreditation standards.
  • Working in partnership with the Senior Manager of Facilities amp; IT, oversees facility operations, maintenance, capital improvements, security systems, and information technology to ensure organizational resources effectively support operational needs.
  • Ensures preventive maintenance schedules, cleaning standards, workplace safety procedures, cybersecurity measures, and information security practices are maintained.
  • Leads organizational preparedness and response to emergencies and operational disruptions while maintaining business continuity.
  • Identifies operational risks and develops proactive strategies to minimize organizational, financial, legal, and reputational exposure.
Leadership and Talent Development
  • Provides leadership, coaching, mentoring, and support to department directors while fostering accountability, collaboration, professional development, and leadership growth.
  • Recruits, hires, onboards, develops, and retains high-performing leaders and staff who support the organization's mission and values.
  • Establishes clear performance expectations, provides regular coaching and feedback, completes timely performance evaluations, and addresses performance concerns in a constructive and consistent manner.
  • Recognizes and rewards outstanding performance while promoting employee engagement and continuous learning.
  • Recommends compensation adjustments for Operations team members consistent with organizational philosophy and performance.
  • Delegates authority appropriately while maintaining accountability for organizational outcomes.
  • Leads regular management meetings to communicate organizational priorities, operational initiatives, policy updates, and emerging issues.
  • Provides leadership and guidance regarding employee relations matters and supports effective conflict resolution.
Financial and Resource Management
  • Provides strategic oversight of organizational resources to maximize operational efficiency and mission impact.
  • Partners with the President amp; CEO and Finance Department to develop annual operating and capital budgets that support strategic priorities.
  • Monitors departmental budgets and monthly financial performance, analyzes variances, develops corrective action plans, and recommends budget adjustments as appropriate.
  • Approves expenditures within delegated authority and ensures responsible stewardship of organizational resources.
  • Evaluates operational resource needs and collaborates with department leaders to improve productivity, efficiency, and service delivery.
  • Serves as an authorized check signer.
Community Relations and Organizational Leadership
  • Serves as an ambassador for the APL by representing the organization with veterinarians, government agencies, vendors, community partners, donors, media, professional organizations, and the public.
  • Backs up the President amp; CEO as a media spokesperson, especially for stories related to APL operations.
  • Builds collaborative relationships that strengthen partnerships and advance the APL's mission and strategic initiatives.
  • Maintains active involvement with regional and national animal welfare organizations to remain informed of legislative developments, emerging trends, and industry best practices.
  • Supports fundraising efforts by promoting organizational programs, educating constituents, identifying opportunities for donor engagement, and assisting with relationship development.
  • Partners with the Development Department to write grants for programs and identify funding needs for the major giving program.
  • Responds decisively to situations that could negatively affect organizational operations, financial stability, reputation, or mission.
  • Serves as Acting President amp; CEO in the absence of the President amp; CEO.
General Expectations
  • Must have an authentic passion for animals and their welfare.
  • Demonstrates a leadership style that reflects integrity, accountability, professionalism, transparency, collaboration, and compassion.
  • Models the organization's values and fosters a positive, respectful, and inclusive workplace culture.
  • Communicates clearly, professionally, and consistently with employees, volunteers, senior leadership, the Board of Directors, and external stakeholders.
  • Collaborates effectively with the executive leadership team to identify organizational challenges, develop strategic solutions, and achieve organizational goals.
  • Maintains strict confidentiality while exercising sound judgment and discretion.
  • Successfully manages multiple priorities, adapts to changing circumstances, and performs effectively in a fast-paced environment.
  • Demonstrates flexibility to meet operational and organizational scheduling needs, including occasional evenings, weekends, or emergency response when necessary.
  • Refers Board and media inquiries to the President amp; CEO unless otherwise authorized.
  • Achieves Fear Free Certification within six months of hire if not already certified.
  • Actively supports and advances the APL's commitment to creating a diverse, equitable, and inclusive culture grounded in compassion and respect for each other.
Qualifications
  • Bachelor’s degree strongly desired.
  • Minimum of five years of executive leadership experience at a comparable animal shelter or animal welfare organization or eight or more years of progressively responsible leadership experience with demonstrated success in operations management, organizational leadership, strategic planning, personnel management, financial oversight, and program development, and the professional and leadership qualities required to step into an executive-level leadership position are required.
  • Nonprofit leadership experience strongly preferred.
  • Certification through the Association for Animal Welfare Advancement (AAWA) as an Animal Welfare Administrator (CAWA) is desirable.
  • Valid Ohio driver's license with an insurable driving record.
Knowledge and Skills
  • Demonstrated leadership, organizational management, and strategic planning skills.
  • Ability to think strategically while effectively managing day-to-day operational priorities.
  • Strong financial management, budgeting, and resource allocation skills.
  • Excellent analytical, critical thinking, and data-driven decision-making abilities.
  • Exceptional leadership, coaching, mentoring, and team development skills.
  • Proven ability to lead organizational change and continuous improvement initiatives.
  • Outstanding project management, organizational, and time management skills with the ability to manage multiple priorities and meet deadlines.
  • Excellent written, verbal, interpersonal, presentation, and public speaking skills.
  • Ability to build collaborative relationships with employees, volunteers, donors, community partners, government officials, and the public.
  • Proficiency with Microsoft Office 365 and the ability to quickly learn new technology platforms. Open to exploring the appropriate and safe use of AI to enhance productivity.
  • High level of professionalism, integrity, sound judgment, discretion, and emotional intelligence.
  • Demonstrated commitment to exceptional animal welfare, outstanding customer service, ethical leadership, and advancing the APL's mission of fostering compassion and ending animal suffering.
Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit for long periods; use hands to manipulate, handle, or feel objects, tools, or controls (i.e., PC, printer, copier, fax machine, telephone); reach with hands and arms; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work is performed primarily indoors in an air-conditioned/heated office or in the shelter setting where there is exposure to animals, disinfectant solutions, zoonotic diseases, moderate to high noise levels, and possible animal bites and scratches when handling animals. Work is occasionally performed outside during events.
This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related duties required by their supervisor. This document does not create an employment contract implied or otherwise, other than an “at-will” relationship.
Our Core Values
Compassion – We are compassion in action. We believe every animal and person has value and worth and should be treated with respect, empathy, and kindness to support the human-animal bond.
Advocacy - We are the voice for animals, dedicated to lifesaving solutions that advance their quality of life, and promote their place in society.
Leadership – We act with integrity, creativity, duty to community, and have the courage to change. These are driving forces that make us a leading animal welfare organization.
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