Voice Technical Support Jobs (NOW HIRING)

Synthesis has extensive experience building large-scale, enterprise systems for government and commercial clients. We specialize in developing JEE, SOA, Portals, and database-driven applications. Our extensive knowledge spans across all application tiers. Since, we were founded in 2003, Synthesis has been delivering large-scale systems based on design patterns, service-oriented architectures, dynamic and intutive web interfaces, and web services. Our clients include Fortune 100 companies and a number of government agencies.

Synthesis Systems is looking for a CCIE Voice Technical Lead for a long-term, contract in Herndon, VA.

This position is responsible for leading, planning, and implementing VoIP consulting engagements. The candidate will set goals, monitor work, and evaluate results to ensure objectives and operating requirements are met and are in line with the needs and mission of the organization. Although the primary focus of this position is to implement and support VoIP installations, the candidate may also be tasked with general network support and build-outs including security, routing, switching, wireless, and other network related duties. The candidate will also be required to provide mentoring, training, and support for the technical and sales staff.

Responsibilities: 

- Work with management team to develop a comprehensive and successful Cisco Unified Communications business unit and plan

- Work with customer and partner sales and technical teams to prospect and develop Cisco Unified Communications sales, design, installation, and support opportunities

- Responsible for design, staging, configuration, implementation, and support for VoIP installations as necessary

- Responsible for managing all existing VOIP opportunities

- Responsible for engaging Cisco sales and technical contacts as required for knowledge and business development for Unified Communications

- Continuously assessing business unit performance and goals to enable changes to the business unit to realign as needed for optimal performance

- Assesses and analyses the knowledge and technical expertise of engineering staff to plan for training and certifications as needed 

- Attend and participate in internal and customer meetings

- Continue personal development

- Performs other duties as assigned by management

Skills:

Ability to reason and think logically

Strong attention to detail in regards to project planning and documentation

Strong organizational and sales skills

Ability to communicate clearly and concisely, both verbally and with written documentation

Exceptional work ethic

Display willingness to help others, a pleasant personality, a courteous manner, and a professional demeanor

Ability to apply judgment, implement solutions, and resolve conflicts, all in a multi-tasked environment

Advanced Project Management skills are required. The ability to utilize resources to complete tasks preceded by a defined goal or objective on budget and on time

Ability to assist sales in a highly competitive field

Ability to grow and cultivate a highly-performing technical staff

Experience:

Qualified candidates will have 5+ years experience designing and/or implementing data and voice networks, strong knowledge of MS Visio, and be self-disciplined to work from home

Cisco CCIE-Voice (Written & Lab) - Required 

2 years' experience maintaining, utilizing, and troubleshooting Cisco UC Platforms (Required)

2 years' experience maintaining, utilizing, and troubleshooting Cisco Voice Platforms (Required)

1 years' experience maintaining, utilizing, and troubleshooting Cisco Telepresence Platforms (Preferred)

2 years' experience maintaining, utilizing, and troubleshooting Cisco Network Platforms (Preferred)

Knowledge VMware Virtualization platforms - Preferred

Knowledge of NetApp- Preferred

Prior technology VoIP implementation and support experience with Enterprise type accounts

Proven success with strategic planning, process re-engineering and project management

Able to lead and motivate groups and individuals

Able to think creatively and strategically to successfully negotiate with individuals and groups internally and externally

Able to effective manage staff, meet deadlines and tight time constraints

All your information will be kept confidential according to EEO guidelines.

1099/Corp-to-Corp considered as well.