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Voice Technical Support Jobs (NOW HIRING)

IT Voice

Onsite IT Support Technician

Cleveland, OH · On-site

$20.75 - $28.50/hr

... IT Voice technical support team to escalate and resolve complex issues. • Maintain documentation of IT systems, procedures, and configurations. • Adhere to IT Voice's core values of Focus on ...

Synthesis Systems

CCIE Voice Technical Lead

Herndon, VA · On-site

Synthesis Systems is looking for a CCIE Voice Technical Lead for a long-term, contract in Herndon ... Although the primary focus of this position is to implement and support VoIP installations, the ...

Synthesis Systems

CCIE Voice Technical Lead

Herndon, VA · On-site

Synthesis Systems is looking for a CCIE Voice Technical Lead for a long-term, contract in Herndon ... Although the primary focus of this position is to implement and support VoIP installations, the ...

Voice Products, Inc.

Be Seen First

Technical Support Engineer

Wichita, KS · On-site

$50K - $60K/yr

Product Support Engineer (Technician) Voice Products, Inc. Local to Wichita area within 50 miles. Required Experience: Minimum two years IT technical support experience, or formal IT education ...

Aseva, LLC

Technical Support

Santa Barbara, CA · On-site

$25/hr

Support customer voice audits and provisioning processes * Generate contracts and related ... * 3+ years of technical support experience * Strong written and verbal communication ...

Sonsoft Inc

VOIP TECHNICAL SUPPORT

Tempe, AZ · On-site

Voice over IP - VoIP/ Voice or Voice related IP : 3 Years. VoIP Telephony / VoIP Technologies : 3 Years. VoIP troubleshooting : 4 Years. Nice to Have: Network Services: BVOIP Technical Support ...

Twinstate Technologies

Technical Support

New York, NY · On-site

$34K - $80K/yr

... and on-premise voice solutions, with security being top of mind, please read on. If you like ... TECHNICAL Support Are you looking to accelerate your career? We are recruiting for several ...

Twinstate Technologies

Technical Support

New York, NY

$34K - $80K/yr

... and on-premise voice solutions, with security being top of mind, please read on. If you like ... TECHNICAL Support Are you looking to accelerate your career? We are recruiting for several ...

Twinstate Technologies

Technical Support

Burlington, VT · On-site

$34K - $80K/yr

... and on-premise voice solutions, with security being top of mind, please read on. If you like ... TECHNICAL Support Are you looking to accelerate your career? We are recruiting for several ...

Twinstate Technologies

Technical Support

Plattsburgh, NY · On-site

$34K - $80K/yr

... and on-premise voice solutions, with security being top of mind, please read on. If you like ... TECHNICAL Support Are you looking to accelerate your career? We are recruiting for several ...

Twinstate Technologies

Technical Support

Plattsburgh, NY · On-site

$34K - $80K/yr

... and on-premise voice solutions, with security being top of mind, please read on. If you like ... TECHNICAL Support Are you looking to accelerate your career? We are recruiting for several ...

Collabera

Technical Support

Salt Lake City, UT · On-site

Location Salt Lake City, UT - 84184 Job Title Technical Support / Help Desk Support Duration 10+ ... Improves the customer experience by using tools such as iCare, Sales Force, Voice of The Customer ...

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How much do voice technical support jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for voice technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

Can I work for a call center from home?

Voice Technical Support roles often offer remote work options, allowing employees to perform their duties from home with a reliable internet connection and necessary communication tools. Employers may require specific technical setups, security measures, and sometimes certifications, but remote work is common in this field.

What is the difference between Voice Technical Support vs Customer Service Representative?

AspectVoice Technical SupportCustomer Service Representative
Required CredentialsTechnical certifications, relevant technical knowledgeBasic communication skills, customer service training
Work EnvironmentCall centers, technical support centers, remoteCall centers, retail, remote
Employer & Industry UsageIT companies, telecom providers, tech support firmsRetail, banking, service industries
Common Search & Comparison IntentTechnical skills, troubleshooting, product supportCustomer interaction, service quality

Voice Technical Support specialists focus on troubleshooting technical issues, requiring technical certifications and in-depth product knowledge. Customer Service Representatives handle general customer inquiries, emphasizing communication skills and customer satisfaction. While both roles involve phone-based communication, Voice Technical Support is more technical, whereas Customer Service is broader in customer interaction.

Is tech support an entry level job?

Voice Technical Support roles are often considered entry-level positions that require basic technical knowledge, good communication skills, and customer service abilities. Many employers provide on-the-job training, and certifications like CompTIA A+ can help candidates qualify for these roles. Experience requirements vary, but they are generally accessible to those starting their tech careers.

What is the meaning of technical voice support?

Technical voice support is a role where professionals assist customers or users over the phone with technical issues related to products or services, often involving troubleshooting, diagnostics, and guidance. It requires good communication skills, technical knowledge, and familiarity with support tools or systems.

What is Voice Technical Support?

Voice Technical Support refers to professionals who assist customers with issues related to voice communication systems, such as VoIP phones, PBX systems, or other voice-based technologies. Their responsibilities include troubleshooting call quality problems, configuring hardware and software, resolving network-related issues, and providing guidance on system usage. These specialists often work with both individuals and businesses to ensure reliable and effective voice communication. They may provide support via phone, chat, or email, and require strong technical and communication skills.

What are the key skills and qualifications needed to thrive as a Voice Technical Support specialist, and why are they important?

To thrive as a Voice Technical Support specialist, you need a solid understanding of VoIP technologies, networking fundamentals, and troubleshooting methods, often supported by a relevant degree or technical certifications like CompTIA A+ or Cisco CCNA. Familiarity with ticketing systems, call center software, and diagnostic tools is typically required. Excellent communication, patience, and problem-solving abilities help you effectively resolve customer issues and build rapport. These skills ensure efficient issue resolution, customer satisfaction, and smooth operation of voice communication systems.

What are some common challenges Voice Technical Support professionals face when troubleshooting customer issues, and how can they effectively overcome them?

Voice Technical Support professionals often encounter challenges such as identifying the root cause of call quality issues, dealing with complex VoIP configurations, and supporting users with limited technical knowledge. To overcome these, it's important to follow structured troubleshooting protocols, use diagnostic tools to analyze network and hardware performance, and communicate solutions in clear, user-friendly language. Collaborating closely with network engineers and product teams can also help resolve persistent or escalated issues more efficiently.

What is a voice technical support representative?

A voice technical support representative assists customers by troubleshooting and resolving technical issues related to voice communication services, such as VoIP or phone systems. They typically communicate via phone or chat, require good communication skills, and may use diagnostic tools to identify problems and provide solutions.
More about Voice Technical Support jobs
What job categories do people searching Voice Technical Support jobs look for? The top searched job categories for Voice Technical Support jobs are:
Voice Technical Support jobs near you
Infographic showing various Voice Technical Support job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 1% Temporary, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Onsite IT Support Technician

Onsite IT Support Technician

IT Voice

Cleveland, OH • On-site

$20.75 - $28.50/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Summary:
IT Voice is a leading provider of Technology solutions, specializing in a wide range of services including Managed IT, Cloud, Security, Managed Network, and VoIP solutions. As an Onsite IT Support Technician, you'll resolve technical issues, install and configure hardware and software, and ensure the smooth operation of IT systems on-site. The role requires providing first-level technical support and collaborating with the technical support team to escalate and resolve complex issues.
Responsibilities:
• Provide desk-side support for hardware and software issues, including PCs and peripherals.
• Install, configure, and troubleshoot IT systems and applications.
• Ensure the smooth operation of IT systems and networks on-site.
• Collaborate with the IT Voice technical support team to escalate and resolve complex issues.
• Maintain documentation of IT systems, procedures, and configurations.
• Adhere to IT Voice's core values of Focus on others, own it, work smart, and do the right thing.
• Provide desk-side support for hardware and software issues, including PCs and peripherals.
• Install, configure, and troubleshoot IT systems and applications.
• Ensure the smooth operation of IT systems and networks on-site.
• Collaborate with the IT Voice technical support team to escalate and resolve complex issues.
• Maintain documentation of IT systems, procedures, and configurations.
Qualifications:
Required:
• High School degree or equivalency required.
• Approved to work in the US with a valid driver's license.
• Basic PC and peripheral experience required.
• Punctual, courteous, and professional demeanor required.
• Dependable transportation to the customer site is required.
• Must be located in the Cleveland, OH area due to the onsite engagement.
• The ability to get stuff done (there’s no room on our ship for slackers)
• Passion for Technology (duh!)
• Heart to always do the right thing and admit mistakes (they will happen and its ok)
• Good communication skills (willing to give and receive constructive feedback)
Preferred:
• Familiarity with MS365 is favorable.
• 1-2 years of support experience and willingness to learn are favorable.
Company:
IT Voice specializes in managed IT and VoIP solutions. Founded in 1983, the company is headquartered in Birmingham, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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