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Voice Technical Support Jobs (NOW HIRING)

VENDNOVATION LLC

Technical Support Specialist

Redmond, WA · On-site

$55K - $65K/yr

... face/voice of the company, thorough communication and problem-solving skills are critical. Job ... technical support ● Understanding of networking requirements ● Programming experience a plus ...

VENDNOVATION LLC

Technical Support Specialist

Redmond, WA · On-site

$55K - $65K/yr

... face/voice of the company, thorough communication and problem-solving skills are critical. Job ... technical support ● Understanding of networking requirements ● Programming experience a plus ...

Coralogix

Technical Support Engineer

San Francisco, CA · On-site +1

$90K - $120K/yr

Advocate internally for customer needs - be the technical voice of the customer within Coralogix ... Support Engineer / Customer Success Engineer / Delivery Engineer * BA/BSc degree in Computer ...

CFS Technologies

Technical Support Specialist

Golden, CO · On-site

$80K/yr

As a Technical Support Specialist , you\'ll serve as a trusted resource for customers across the ... Voice of Customer feedback. * Monitor and report on product failure trends to the Quality and ...

Coralogix

Technical Support Engineer

San Francisco, CA · Remote

$90K - $120K/yr

Advocate internally for customer needs - be the technical voice of the customer within Coralogix ... Support Engineer / Customer Success Engineer / Delivery Engineer * BA/BSc degree in Computer ...

WAZER

Technical Support Representative

Yonkers, NY · On-site

As a Tier 1 Technical Support Representative, you are the face and voice of WAZER. You are the first line of defense, helping our community of makers, educators, and engineers set up their machines ...

KLA Corporation

Technical Support Engineer

Phoenix, AZ · On-site

$32.50 - $55.25/hr

No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or ... Technical Support. The KLA Services organization partners with our field teams and customers in all ...

JobNimbus

Technical Support Specialist

Lehi, UT · On-site

Act as the voice of the customer by capturing feedback, identifying trends, and advocating for ... Experience in technical support, customer support, or a high-volume service environment (1-2 years ...

Skydio, Inc

Technical Support Specialist

$59K - $100K/yr

Be the Voice of Customer frontline to other Skydio teams that enable continuous product improvement ... of Technical Support experience with drones/UAV/UAS * Must have previous customer support ...

TD SYNNEX

Technical Support Engineer

Reston, VA · On-site

The Technical Support Engineer routinely acts independently while researching and developing ... It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our ...

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How much do voice technical support jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for voice technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

Can I work for a call center from home?

Voice Technical Support roles often offer remote work options, allowing employees to perform their duties from home with a reliable internet connection and necessary communication tools. Employers may require specific technical setups, security measures, and sometimes certifications, but remote work is common in this field.

What is the difference between Voice Technical Support vs Customer Service Representative?

AspectVoice Technical SupportCustomer Service Representative
Required CredentialsTechnical certifications, relevant technical knowledgeBasic communication skills, customer service training
Work EnvironmentCall centers, technical support centers, remoteCall centers, retail, remote
Employer & Industry UsageIT companies, telecom providers, tech support firmsRetail, banking, service industries
Common Search & Comparison IntentTechnical skills, troubleshooting, product supportCustomer interaction, service quality

Voice Technical Support specialists focus on troubleshooting technical issues, requiring technical certifications and in-depth product knowledge. Customer Service Representatives handle general customer inquiries, emphasizing communication skills and customer satisfaction. While both roles involve phone-based communication, Voice Technical Support is more technical, whereas Customer Service is broader in customer interaction.

Is tech support an entry level job?

Voice Technical Support roles are often considered entry-level positions that require basic technical knowledge, good communication skills, and customer service abilities. Many employers provide on-the-job training, and certifications like CompTIA A+ can help candidates qualify for these roles. Experience requirements vary, but they are generally accessible to those starting their tech careers.

What is the meaning of technical voice support?

Technical voice support is a role where professionals assist customers or users over the phone with technical issues related to products or services, often involving troubleshooting, diagnostics, and guidance. It requires good communication skills, technical knowledge, and familiarity with support tools or systems.

What is Voice Technical Support?

Voice Technical Support refers to professionals who assist customers with issues related to voice communication systems, such as VoIP phones, PBX systems, or other voice-based technologies. Their responsibilities include troubleshooting call quality problems, configuring hardware and software, resolving network-related issues, and providing guidance on system usage. These specialists often work with both individuals and businesses to ensure reliable and effective voice communication. They may provide support via phone, chat, or email, and require strong technical and communication skills.

What are the key skills and qualifications needed to thrive as a Voice Technical Support specialist, and why are they important?

To thrive as a Voice Technical Support specialist, you need a solid understanding of VoIP technologies, networking fundamentals, and troubleshooting methods, often supported by a relevant degree or technical certifications like CompTIA A+ or Cisco CCNA. Familiarity with ticketing systems, call center software, and diagnostic tools is typically required. Excellent communication, patience, and problem-solving abilities help you effectively resolve customer issues and build rapport. These skills ensure efficient issue resolution, customer satisfaction, and smooth operation of voice communication systems.

What are some common challenges Voice Technical Support professionals face when troubleshooting customer issues, and how can they effectively overcome them?

Voice Technical Support professionals often encounter challenges such as identifying the root cause of call quality issues, dealing with complex VoIP configurations, and supporting users with limited technical knowledge. To overcome these, it's important to follow structured troubleshooting protocols, use diagnostic tools to analyze network and hardware performance, and communicate solutions in clear, user-friendly language. Collaborating closely with network engineers and product teams can also help resolve persistent or escalated issues more efficiently.

What is a voice technical support representative?

A voice technical support representative assists customers by troubleshooting and resolving technical issues related to voice communication services, such as VoIP or phone systems. They typically communicate via phone or chat, require good communication skills, and may use diagnostic tools to identify problems and provide solutions.
More about Voice Technical Support jobs
What job categories do people searching Voice Technical Support jobs look for? The top searched job categories for Voice Technical Support jobs are:
Voice Technical Support jobs near you
Infographic showing various Voice Technical Support job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 1% Temporary, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Technical Support Specialist

Technical Support Specialist

VENDNOVATION LLC

Redmond, WA • On-site

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Vendnovation provides web-based automated dispensing solutions to multiple industries for both asset
management/inventory control and selling of products. Our platform connects vending machines and
lockers to the cloud enabling companies to increase operating efficiencies, reduce shrink or increase
sales This allows many industries like EMS, Industrial PPE/MRO and IT Help Desk to secure supplies in
the machine and require employees to use their company ID to dispense items in the machine. The
items taken are then logged as transactions and can be tracked as well as reported on for accounting
and management purposes.
The Key to our success is providing excellent customer service and support both reactively and
proactively. As a technical support member, you are on the front-line actively listening, addressing any
problems, resolving them to the customers satisfaction and/or escalating them to a more senior
member to assist. As a face/voice of the company, thorough communication and problem-solving skills
are critical.
Job Duties Include:
● Answering incoming phone and emails responding to customer requests and problems
● Onboarding new customers providing the necessary information to ensure success
● Upload product and employee information into the system as part of new implementations
● Provide active online training to new and existing customers
● Help troubleshoot any issues the customer is having with the equipment deployed in the field to
determine if it is a hardware or software issue.
● Software testing to help identify and isolate any bugs in the system and communicate them to
senior management
● Suggest improvements to the system as enhancements to be developed
● Assist with support documentation for customer instruction.
● Proactive engagement with customer through process of resolving any issues to their
satisfaction.

Experience:
● Proficiency with Microsoft Office
● Experience with hardware and software integrated solutions
● 2 years’ experience providing technical support
● Understanding of networking requirements
● Programming experience a plus
● Very organized and good working with a team
● Documenting customer contact in a ticketing support system