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Voice Technical Support Jobs (NOW HIRING)

NextLink

Technical Support Agent

Euless, TX · On-site

... and Voice Services throughout multiple states to residential, business, K-12 Education and ... Technical Support Agent Affirmative Action (AAP/EEO Statement): Nextlink is an Equal Opportunity ...

Absorb Software

Technical Support Specialist

... technical support to external clients in a remote environment? Do you enjoy investigating ... Successfully act as the advocate and voice for the client while simultaneously acting as the voice ...

Absorb

Technical Support Specialist

Gibsonton, FL · Remote

... technical support to external clients in a remote environment? Do you enjoy investigating ... Successfully act as the advocate and voice for the client while simultaneously acting as the voice ...

Persistent Systems

Technical Support Engineer

Manhattan, NY · On-site

$120K - $151K/yr

Provide technical support to customers and end users for Wave Relay products, including phone ... Wave Relay is capable of running data, video, voice and other applications under the most difficult ...

NextLink

Technical Support Agent

Hudson Oaks, TX · On-site

... and Voice Services throughout multiple states to residential, business, K-12 Education and ... Technical Support Agent Affirmative Action (AAP/EEO Statement): Nextlink is an Equal Opportunity ...

NextLink

Technical Support Agent

Euless, TX · On-site

... and Voice Services throughout multiple states to residential, business, K-12 Education and ... Technical Support Agent Affirmative Action (AAP/EEO Statement): Nextlink is an Equal Opportunity ...

Blackpoint Cyber

Director, Technical Support

$167K - $213K/yr

Serve as a voice of the customer internally, converting support patterns and field intelligence ... What You Bring * 8+ years in technical support, with at least 5 years in a senior leadership role

NextLink

Technical Support Agent

Hudson Oaks, TX · On-site

... and Voice Services throughout multiple states to residential, business, K-12 Education and ... Technical Support Agent Affirmative Action (AAP/EEO Statement): Nextlink is an Equal Opportunity ...

VENDNOVATION LLC

Technical Support Specialist

Redmond, WA · On-site

$55K - $65K/yr

... face/voice of the company, thorough communication and problem-solving skills are critical. Job ... technical support ● Understanding of networking requirements ● Programming experience a plus ...

VENDNOVATION LLC

Technical Support Specialist

Redmond, WA · On-site

$55K - $65K/yr

... face/voice of the company, thorough communication and problem-solving skills are critical. Job ... technical support ● Understanding of networking requirements ● Programming experience a plus ...

ALLO Fiber

Technical Support Specialist

Greeley, CO

Work in an inclusive and supportive call center environment assisting residential and business customers with inbound technical support inquiries related to ALLO internet, voice and video products.

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All JobsVoice Technical Support Jobs

Voice Technical Support information

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$14

$26

$44

How much do voice technical support jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for voice technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Voice Technical Support vs Customer Service Representative?

AspectVoice Technical SupportCustomer Service Representative
Required CredentialsTechnical certifications, relevant technical knowledgeBasic communication skills, customer service training
Work EnvironmentCall centers, technical support centers, remoteCall centers, retail, remote
Employer & Industry UsageIT companies, telecom providers, tech support firmsRetail, banking, service industries
Common Search & Comparison IntentTechnical skills, troubleshooting, product supportCustomer interaction, service quality

Voice Technical Support specialists focus on troubleshooting technical issues, requiring technical certifications and in-depth product knowledge. Customer Service Representatives handle general customer inquiries, emphasizing communication skills and customer satisfaction. While both roles involve phone-based communication, Voice Technical Support is more technical, whereas Customer Service is broader in customer interaction.

Is tech support an entry level job?

Voice Technical Support roles are often considered entry-level positions that require basic technical knowledge, good communication skills, and customer service abilities. Many employers provide on-the-job training, and certifications like CompTIA A+ can enhance prospects, making it accessible for those starting their IT careers.

What is L1, L2, and L3 technical support?

In a Voice Technical Support role, L1, L2, and L3 refer to different levels of technical expertise. L1 support handles basic troubleshooting and customer inquiries, L2 addresses more complex issues requiring deeper technical knowledge, and L3 involves advanced problem resolution often requiring specialized skills or engineering input. Support agents typically escalate issues between levels based on complexity and expertise needed.

What is voice technical support?

Voice technical support involves assisting customers with issues related to voice communication systems, such as VoIP, telephony hardware, or software. Support specialists troubleshoot connectivity, configuration, and hardware problems, often using remote tools and technical knowledge to resolve issues efficiently.

What are the key skills and qualifications needed to thrive as a Voice Technical Support specialist, and why are they important?

To thrive as a Voice Technical Support specialist, you need a solid understanding of VoIP technologies, networking fundamentals, and troubleshooting methods, often supported by a relevant degree or technical certifications like CompTIA A+ or Cisco CCNA. Familiarity with ticketing systems, call center software, and diagnostic tools is typically required. Excellent communication, patience, and problem-solving abilities help you effectively resolve customer issues and build rapport. These skills ensure efficient issue resolution, customer satisfaction, and smooth operation of voice communication systems.

What are some common challenges Voice Technical Support professionals face when troubleshooting customer issues, and how can they effectively overcome them?

Voice Technical Support professionals often encounter challenges such as identifying the root cause of call quality issues, dealing with complex VoIP configurations, and supporting users with limited technical knowledge. To overcome these, it's important to follow structured troubleshooting protocols, use diagnostic tools to analyze network and hardware performance, and communicate solutions in clear, user-friendly language. Collaborating closely with network engineers and product teams can also help resolve persistent or escalated issues more efficiently.

Is voice process a stressful job?

Voice technical support jobs can be stressful due to high call volumes, customer complaints, and the need for quick problem resolution. However, stress levels vary depending on the work environment, training, and individual coping skills. Proper training and a supportive team can help manage job-related stress effectively.
More about Voice Technical Support jobs
What job categories do people searching Voice Technical Support jobs look for? The top searched job categories for Voice Technical Support jobs are:
Voice Technical Support jobs near you
MO - Technical Support Rep (Internet)

MO - Technical Support Rep (Internet)

InSite Support Services, Inc.

Nevada, MO • On-site

$13.75/hr

Other

Medical, Retirement

Posted 13 days ago

Job description

Job Openings @ InSite Support Services & Insure Response, LLC >> MO - Technical Support Rep (Internet)
MO - Technical Support Rep (Internet)
Summary
Title: MO - Technical Support Rep (Internet) ID: MO/102320 Location: Nevada MO Job Category: Accepting Applications - Not Actively Hiring
Description

Love exploring technology, helping people and sharing your knowledge?
Then we're looking for you -- Join our NEVADA, MO Technical Support Team!
 

Under general supervision, in a 24/7 in-bound call center environment, TSR's will be the friendly voice and customer service experts to our telecommunications clients. They will diagnose and resolve technical hardware and software issues while guiding customers through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required.
We offer competitive wages (starting wage up to $13.75/hour, dependent on experience and skills) and benefits, including health insurance and 401(k) retirement with a company match!  We also provide two weeks of paid, mandatory training. 

Check out a brief video regarding the position from our operations manager here https://youtu.be/EtXBCJHFruM

Applicants will be contacted either via phone or email upon further review.  
Spanish bilinguals will receive priority consideration with an additional pay differential for skill.
Applications with "Wide Open" Scheduling Availability (7a-12a seven days a week) will also be given priority!
Please, no phone calls to check on the status of your application; Reply to your application receipt email for further information or updates - Thank You!
 

Visit www.insitesupport.com/careers for additional information
 

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