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Voice Technical Support Jobs (NOW HIRING)

NextLink

Technical Support Agent

Euless, TX · On-site

... and Voice Services throughout multiple states to residential, business, K-12 Education and ... Technical Support Agent Affirmative Action (AAP/EEO Statement): Nextlink is an Equal Opportunity ...

STAHL

Technical Support Manager

Washington, DC · On-site

Technical Support Manager WHO WE ARE: STAHL Companies provides the Program Management for its ... We do this by aligning the voice of our small business members with advocacy for change in federal ...

NextLink

Technical Support Agent

Euless, TX

... and Voice Services throughout multiple states to residential, business, K-12 Education and ... Technical Support Agent Affirmative Action (AAP/EEO Statement): Nextlink is an Equal Opportunity ...

NextLink

Technical Support Agent

Hudson Oaks, TX

... and Voice Services throughout multiple states to residential, business, K-12 Education and ... Technical Support Agent Affirmative Action (AAP/EEO Statement): Nextlink is an Equal Opportunity ...

incident.io Ltd

Technical Support Engineer

New York, NY · On-site

$150K - $200K/yr

The Team The Technical Support Team is usually the first line of communication between incident.io ... Acting as the voice of the customer , by capturing product feedback and feature requests for ...

Fundraise Up

Technical Support Engineer

About the Role As a Technical Support Engineer at Fundraise Up, you are more than a support ... You will also be the voice of the customer within our company, providing invaluable feedback that ...

NextLink

Technical Support Agent

Hudson Oaks, TX · On-site

... and Voice Services throughout multiple states to residential, business, K-12 Education and ... Technical Support Agent Affirmative Action (AAP/EEO Statement): Nextlink is an Equal Opportunity ...

Blackpoint Cyber

Director, Technical Support

$167K - $213K/yr

Serve as a voice of the customer internally, converting support patterns and field intelligence ... What You Bring * 8+ years in technical support, with at least 5 years in a senior leadership role

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How much do voice technical support jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for voice technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

Can I work for a call center from home?

Voice Technical Support roles often offer remote work options, allowing employees to perform their duties from home with a reliable internet connection and necessary communication tools. Employers may require specific technical setups, security measures, and sometimes certifications, but remote work is common in this field.

What is the difference between Voice Technical Support vs Customer Service Representative?

AspectVoice Technical SupportCustomer Service Representative
Required CredentialsTechnical certifications, relevant technical knowledgeBasic communication skills, customer service training
Work EnvironmentCall centers, technical support centers, remoteCall centers, retail, remote
Employer & Industry UsageIT companies, telecom providers, tech support firmsRetail, banking, service industries
Common Search & Comparison IntentTechnical skills, troubleshooting, product supportCustomer interaction, service quality

Voice Technical Support specialists focus on troubleshooting technical issues, requiring technical certifications and in-depth product knowledge. Customer Service Representatives handle general customer inquiries, emphasizing communication skills and customer satisfaction. While both roles involve phone-based communication, Voice Technical Support is more technical, whereas Customer Service is broader in customer interaction.

Is tech support an entry level job?

Voice Technical Support roles are often considered entry-level positions that require basic technical knowledge, good communication skills, and customer service abilities. Many employers provide on-the-job training, and certifications like CompTIA A+ can help candidates qualify for these roles. Experience requirements vary, but they are generally accessible to those starting their tech careers.

What is the meaning of technical voice support?

Technical voice support is a role where professionals assist customers or users over the phone with technical issues related to products or services, often involving troubleshooting, diagnostics, and guidance. It requires good communication skills, technical knowledge, and familiarity with support tools or systems.

What is Voice Technical Support?

Voice Technical Support refers to professionals who assist customers with issues related to voice communication systems, such as VoIP phones, PBX systems, or other voice-based technologies. Their responsibilities include troubleshooting call quality problems, configuring hardware and software, resolving network-related issues, and providing guidance on system usage. These specialists often work with both individuals and businesses to ensure reliable and effective voice communication. They may provide support via phone, chat, or email, and require strong technical and communication skills.

What are the key skills and qualifications needed to thrive as a Voice Technical Support specialist, and why are they important?

To thrive as a Voice Technical Support specialist, you need a solid understanding of VoIP technologies, networking fundamentals, and troubleshooting methods, often supported by a relevant degree or technical certifications like CompTIA A+ or Cisco CCNA. Familiarity with ticketing systems, call center software, and diagnostic tools is typically required. Excellent communication, patience, and problem-solving abilities help you effectively resolve customer issues and build rapport. These skills ensure efficient issue resolution, customer satisfaction, and smooth operation of voice communication systems.

What are some common challenges Voice Technical Support professionals face when troubleshooting customer issues, and how can they effectively overcome them?

Voice Technical Support professionals often encounter challenges such as identifying the root cause of call quality issues, dealing with complex VoIP configurations, and supporting users with limited technical knowledge. To overcome these, it's important to follow structured troubleshooting protocols, use diagnostic tools to analyze network and hardware performance, and communicate solutions in clear, user-friendly language. Collaborating closely with network engineers and product teams can also help resolve persistent or escalated issues more efficiently.

What is a voice technical support representative?

A voice technical support representative assists customers by troubleshooting and resolving technical issues related to voice communication services, such as VoIP or phone systems. They typically communicate via phone or chat, require good communication skills, and may use diagnostic tools to identify problems and provide solutions.
More about Voice Technical Support jobs
What job categories do people searching Voice Technical Support jobs look for? The top searched job categories for Voice Technical Support jobs are:
Voice Technical Support jobs near you
Infographic showing various Voice Technical Support job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 1% Temporary, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Technical Support Representative

Technical Support Representative

LiveOak Fiber

Niceville, FL

Full-time

Posted 4 days ago

Job description

We are excited to add this position to our growing team! LiveOak Fiber employees enjoy 100% company-paid medical, dental, vision benefits, as well as bonus potential. At LiveOak Fiber, you will be part of a team that values your ideas, contributions, and career growth. Our offices are located just minutes from the beautiful Emerald Coast of Florida and the gorgeous Golden Isles of Georgia. The following is an overview of the role and what we are looking for in a successful candidate.

Position Overview & Purpose
The Technical Support Representative provides frontline technical assistance to customers by diagnosing service issues, troubleshooting network-related problems, and supporting the provisioning of voice and data services. This role ensures timely resolution of customer concerns, accurate documentation, and coordination with internal teams to deliver an excellent customer experience.
 
Essential Duties & Responsibilities
- Troubleshoot and resolve customer technical issues through digital communication channels.
- Assist with provisioning of voice and data services and phone number porting.
- Process new customer orders and update existing accounts.
- Schedule installations, work orders, and trouble calls.
- Apply foundational networking principles to diagnose service-related problems.
- Work daily tickets using customer service and ticketing systems.
- Collaborate with engineering and customer service teams to resolve escalated issues.
- Use tools such as Calix Cloud to monitor and troubleshoot customer network performance.
- Escalate complex issues when appropriate to ensure timely resolution.
- Conduct proactive outreach to address potential service concerns and gather customer feedback.
 
Knowledge, Skills & Abilities
- Strong customer service orientation with clear communication skills.
- Basic understanding of fiber internet services, networking, and related equipment.
- Effective troubleshooting and problem-solving abilities.
- Proficiency with customer service platforms, ticketing systems, and diagnostic tools.
- Ability to work independently and collaboratively in a team environment.
- Detail-oriented with strong organizational and time-management skills.
 
Basic Qualifications & Competencies
- Minimum 2 years of technical support experience with networking or telecommunications background.
- Experience supporting voice services, provisioning, and updating customer accounts.
- Experience scheduling work orders using dispatch or service systems.
- Familiarity with billing and provisioning platforms.
- Ability to work flexible hours, including occasional nights and weekends.
- Strong communication, customer service, and problem-solving skills.
- Technical certifications (e.g., Network+, CCNA) are a plus.
 
Preferred Qualifications & Competencies
- Associate degree or equivalent experience.
- Experience in the telecommunications or ISP industry.
- Knowledge of fiber optic technology and related equipment.
- Certifications in customer service or technical support.
 
Physical Demands & Working Environment
- Walking: up to 40%
- Standing: up to 40%
- Reaching: up to 10%
- Lifting/Bending: up to 10%
- Work environment includes both indoor and occasional outdoor tasks.
- Ability to lift up to 45 pounds.
- Travel: 10%
STATEMENT
The qualification requirements, physical demands, and work environment characteristics described in this job description are representative of those that must be met by an employee to perform the essential duties and responsibilities of this job successfully.
 
This job description in no way states or implies that the essential duties described are the only responsibilities involved in the position. The employee is required to follow any other instruction and to perform any other duties by any person authorized to give instructions or assignments.
 
This job description in no way states or implies a contract of employment. LiveOak Fiber reserves the right to modify this job description at their discretion at any time and will notify the employee of the change.
 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

We are an Equal Opportunity Employer. At LiveOak Fiber, we are committed to creating a diverse environment and are proud to promote inclusiveness in everything we do. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristic protected by federal, state, or local laws. LiveOak Fiber is also committed to compliance with the Americans with Disabilities Act (ADA).  

Our workplace is committed to promoting a safe and healthy environment for all employees. Therefore, we maintain a drug-free workplace policy to ensure the well-being and productivity of our team.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.