ZipRecruiter

Log In

1

Voice Systems Engineer Jobs (NOW HIRING)

DUIT

Voice Engineer

Fort George G Meade, MD · On-site

A telecommunicationsnetwork engineer must perform maintain data, voice and/or video network hardware and systems; Investigates and resolving network and hardware matters of significance; Researches ...

DUIT

Voice Engineer

Fort George G Meade, MD · On-site

A telecommunicationsnetwork engineer must perform maintain data, voice and/or video network hardware and systems; Investigates and resolving network and hardware matters of significance; Researches ...

Procom Consultants Group

Sr. Voice Engineer

Durham, NC · On-site

Demonstrated skills on Avaya systems, which includes. * Avaya Communications Manager 5.2.1, or higher. * Avaya Modular Messaging voice mail system. * Avaya AES servers * Avaya SES server * Avaya ...

Eclaro

Senior Voice Engineer

Manhattan, NY · On-site

Senior Voice Engineer Job Number: 26-00652 Use your skills where innovative technology solutions ... Monitor system health, performance, and uptime. Deployment & Engineering: Deploy and configure: IP ...

Procom Services

Sr Voice Engineer

Durham, NC

Application Development Project Management Quality Assurance Business/Systems Analysis ... Voice Engineer Job Details Demonstrated skills on Avaya systems, which includes. Avaya ...

Eclaro

Senior Voice Engineer

Hartford, CT · On-site

Senior Voice Engineer Job Number: 26-00652 Use your skills where innovative technology solutions ... Monitor system health, performance, and uptime. Deployment & Engineering: Deploy and configure: IP ...

next page

Showing results 1-20

People also search for

All JobsVoice Systems Engineer Jobs

Voice Systems Engineer information

See salary details

$24

$51

$72

How much do voice systems engineer jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for voice systems engineer in the United States is $51.85, according to ZipRecruiter salary data. Most workers in this role earn between $44.71 and $60.10 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Voice Systems Engineer, and why are they important?

To thrive as a Voice Systems Engineer, you need a solid understanding of voice communications technologies, networking principles, and a relevant degree or equivalent experience. Familiarity with VoIP platforms, SIP protocols, PBX systems, and certifications like Cisco CCNA Collaboration or CompTIA Network+ are typically required. Excellent problem-solving, communication, and project management skills help you address client needs and coordinate with IT teams effectively. These skills ensure reliable, secure, and efficient voice infrastructures critical for seamless business communications.

What are Voice Systems Engineers?

Voice Systems Engineers are IT professionals who design, implement, and maintain voice communication systems within organizations. They work with technologies such as VoIP (Voice over Internet Protocol), PBX (Private Branch Exchange), and unified communications platforms to ensure reliable and efficient voice services. Their responsibilities often include configuring hardware and software, troubleshooting voice network issues, and optimizing system performance. Voice Systems Engineers play a critical role in ensuring that businesses have seamless internal and external communication capabilities.

What is the difference between Voice Systems Engineer vs VoIP Engineer?

AspectVoice Systems EngineerVoIP Engineer
CertificationsCCNA Voice, CCNP CollaborationCCNA Voice, CCNP Collaboration
Work EnvironmentTelecommunications, enterprise networksVoIP systems, network infrastructure
Industry UsageTelecom providers, large enterprisesIT firms, service providers

Both roles require similar certifications and often work in enterprise or telecom environments. A Voice Systems Engineer focuses on designing and maintaining overall voice communication systems, while a VoIP Engineer specializes in internet-based voice solutions. The roles overlap but differ in scope and specific technical focus.

How does a Voice Systems Engineer typically collaborate with other IT teams within an organization?

Voice Systems Engineers frequently work alongside network engineers, IT support staff, and cybersecurity teams to ensure seamless integration of voice solutions with the broader IT infrastructure. Collaboration often involves coordinating on system updates, troubleshooting cross-platform issues, and implementing security protocols for voice networks. Effective communication and teamwork are essential, as voice systems are interconnected with data networks and require joint efforts to maintain reliability and performance. This collaborative environment provides opportunities to learn from other specialties and contribute to cohesive technology solutions.
More about Voice Systems Engineer jobs
Who are the top companies hiring for Voice Systems Engineer jobs? The top employers for Voice Systems Engineer jobs are:
What job categories do people searching Voice Systems Engineer jobs look for? The top searched job categories for Voice Systems Engineer jobs are:
What are popular job titles related to Voice Systems Engineer jobs? For Voice Systems Engineer jobs, the most frequently searched job titles are:
Voice Systems Engineer jobs near you
Principal Voice Network Engineer

Principal Voice Network Engineer

Computer Merchant, Ltd., The

Waltham, MA • Hybrid

$70 - $80/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 3 days ago

Job description

JOB TITLE: Principal Voice Network Engineer
JOB LOCATION: Waltham, Ma Mostly remote with ability to work hybrid
Attending office and NG sites/substations as needed to progress work, expected to be adhoc and infrequent
WAGE RANGE*: $70-80/hr.
JOB NUMBER: NGGJP00017212
REQUIRED EXPERIENCE:
  • Enterprise telephony platforms (Avaya, Nortel, Cisco Call Manager, Unity)
  • VoIP protocols & troubleshooting (SIP, RTP, SRTP, H.323, packet analysis)
  • Network engineering for voice (QoS, VLANs, WAN, latency/jitter management)
  • Microsoft Teams Phone & cloud voice integration (Direct Routing, Operator Connect)
  • Session Border Controllers (Ribbon, AudioCodes, SIP normalization)
  • Telephony migrations & modernization (PBX to IP/cloud transitions)
  • Voice security & compliance (E911, call recording, TLS/SRTP, fraud prevention)
  • Performance monitoring & capacity planning (CDRs, MOS, RTMT)
  • Infrastructure integration (AD, DNS/DHCP, virtualization, Client/carrier connectivity)
  • Architecture governance & lifecycle management (standards, HA/DR, vendor oversight)

JOB DESCRIPTION Principal Voice Network Engineer
Role Summary
The Principal Voice Network Engineer serves as the enterprise authority for voice and telephony services, leading the strategy, architecture, integration, and lifecycle management of complex telephony environments. This role provides expert-level oversight across legacy PBX platforms and modern IP-based and cloud voice systems (e.g., Cisco Call Manager, Microsoft Teams Voice, VoIP).
Operating with significant autonomy, the Principal Engineer drives architectural direction, modernization initiatives, and continuous service improvements while ensuring alignment with enterprise IT strategy, security standards, and business objectives. This position acts as the senior technical advisor for all enterprise voice services and leads collaboration across infrastructure, security, operations, and vendor partners.
Section 4 - Position Responsibilities
1. Telephony Strategy, Architecture & Design
  • Lead the architectural design and long-term evolution of enterprise voice systems, integrating legacy PBX platforms (e.g., Avaya, Nortel) with IP-based and cloud telephony solutions (e.g., Cisco Call Manager, Microsoft Teams Voice).
  • Define scalable, resilient, highly available, and secure telephony architectures aligned with enterprise infrastructure and cloud strategy.
  • Establish voice technology standards, reference architectures, and design patterns.
  • Contribute to enterprise architecture governance and multi-year voice modernization roadmaps.
  • Evaluate emerging voice technologies and recommend strategic adoption plans.

2. Implementation & Lifecycle Management
  • Oversee enterprise-wide deployment, upgrades, migrations, and decommissioning of telephony platforms.
  • Lead structured migration initiatives from legacy PBX to IP-based and cloud solutions, ensuring minimal business disruption.
  • Apply formal change, release, and configuration management practices.
  • Define lifecycle management strategies, including hardware/software refresh planning and asset inventory governance.
  • Ensure high availability, disaster recovery planning, and business continuity for voice services.

3. Operations, Support & Service Optimization
  • Provide expert-level troubleshooting for complex voice and signaling issues (SIP, RTP, QoS, call routing).
  • Partner with network engineering teams to ensure optimal voice quality, latency management, and traffic prioritization.
  • Monitor system health and capacity; lead proactive performance tuning and capacity planning initiatives.
  • Drive continuous service improvement initiatives to enhance reliability, user experience, and operational efficiency.
  • Serve as escalation point for critical voice service incidents.

4. Advisory Leadership & Stakeholder Engagement
  • Act as the enterprise Subject Matter Expert (SME) for voice services.
  • Translate business requirements into technical architecture and solution designs.
  • Advise executive leadership on telephony investment decisions, risks, and modernization strategies.
  • Lead vendor engagements, RFP evaluations, contract reviews, and technical negotiations.
  • Influence cross-functional teams to align voice services with digital workplace and collaboration strategies.

5. Governance, Compliance & Documentation
  • Ensure telephony environments meet corporate security standards and regulatory requirements (e.g., E911, call recording, data protection).
  • Develop and maintain comprehensive technical documentation, network diagrams, and standard operating procedures.
  • Contribute to telephony governance frameworks, design standards, and operational controls.
  • Support audit activities and risk assessments related to voice infrastructure.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities
* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
#Dice #IND1

Apply