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BC Forward

Data Analyst V - CX or VoC

Indianapolis, IN · On-site

$58 - $65/hr

Data Analyst V - CX or VoC Location: Remote Duration: Contract - 12 months Pay Range: $58/hr - $65/hr on W2 Job ID: 374024 About BCforward BCforward is a leading global IT consulting and workforce ...

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As of Jun 28, 2026, the average hourly pay for voc in the United States is $34.48, according to ZipRecruiter salary data. Most workers in this role earn between $26.92 and $38.22 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Vocational Counselor, and why are they important?

To thrive as a Vocational Counselor, you need a solid understanding of career development theories, assessment techniques, and counseling practices, typically backed by a degree in counseling or a related field and relevant certification. Familiarity with career assessment tools, job-matching software, and labor market information systems is essential. Exceptional interpersonal communication, active listening, and empathy are crucial soft skills for building trust and effectively guiding clients. These abilities enable counselors to provide personalized, actionable career guidance that empowers clients to achieve their employment goals.

What is the difference between Voc vs Electrician?

AspectVocElectrician
Required CredentialsVoc certification or licenseElectrician license or certification
Work EnvironmentConstruction sites, industrial settingsResidential, commercial, industrial wiring
Industry UsageEnergy, manufacturing, constructionElectrical installation and repair
Common Search/ComparisonVoc vs ElectricianElectrician vs Voc

Voc (Vocational) professionals typically focus on specific trades or technical skills within industries like construction or manufacturing, often requiring specialized certifications. Electricians are a type of Voc professional specializing in electrical systems. While both roles may share similar work environments and credentials, Voc is a broader category, whereas Electrician refers specifically to electrical work. Understanding these differences helps job seekers find the right career path or job opportunities in their industry.

What are Vocational Counselors?

Vocational Counselors are professionals who help individuals explore career options, develop job-search skills, and overcome barriers to employment. They work with clients to assess their interests, strengths, and abilities, and then provide guidance on suitable career paths, training opportunities, and workplace accommodations if needed. Vocational Counselors may work in schools, rehabilitation centers, government agencies, or private practice, supporting people of all ages, including those with disabilities or special needs. Their goal is to help clients achieve meaningful employment and reach their full potential in the workforce.

What are some common challenges faced by Vocational Instructors when training diverse groups of students?

Vocational Instructors often work with students from varied backgrounds, each bringing different skill levels, learning styles, and motivations. One common challenge is adapting instructional methods to accommodate these differences while ensuring everyone stays engaged and achieves learning objectives. Additionally, instructors must stay updated on industry trends and technologies to provide relevant, hands-on training. Effective communication and patience are essential for fostering an inclusive, supportive classroom environment.
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Data Analyst V - CX or VoC

BC Forward

Indianapolis, IN • On-site

$58 - $65/hr

Other

Posted 15 days ago

Job description

Job Title: Data Analyst V - CX or VoC Location: Remote Duration: Contract - 12 months Pay Range: $58/hr - $65/hr on W2 Job ID: 374024 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

About the Team The Reality Labs Customer Experience (CX) team at client focuses on improving customer experiences across the entire journey. As a Customer Experience Analyst, you will join a global practice that learns from customers and applies insights to drive business improvements and customer-centric decisions. You will analyze feedback, identify opportunities, and partner with cross-functional teams to implement strategies that raise satisfaction and loyalty.

Job Description We are seeking a Customer Experience Data Scientist / Analyst V to join our dynamic team. The ideal candidate will have strong experience in CX/VoC analytics, statistical modeling, machine learning, NLP, and data visualization and a proven ability to design and defend methodologies, train and validate models, and translate insights into measurable customer experience outcomes. Responsibilities: Work with large, complex datasets using analytical and statistical approaches to solve CX problems.

Synthesize and analyze customer feedback from surveys, digital analytics, behavioral, and operational data across journeys to identify trends and pain points. Apply statistical modeling, machine learning, and NLP to large-scale support interactions such as chat logs, call transcripts, and tickets to extract insights. Use clustering and segmentation to identify common issues and recommend targeted solutions or self-service resources.

Develop and maintain dashboards and reporting to track CX metrics and KPIs. Integrate feedback with transactional, operational, and behavioral data to map CX drivers. Advocate for customers and influence corrective actions through periodic and ad-hoc reporting and stakeholder engagement.

Collaborate with cross-functional partners to identify root causes, design remediation, and measure impact. Communicate technical concepts and trade-offs to non-technical audiences. Required Skills & Qualifications: Degree in Analytics, Statistics, Mathematics, Computer/Data Science, Engineering, or related field.

6+ years in data analytics, data science, or related fields, including 3+ years in CX, customer support, or customer insights analytics. Demonstrated ownership of methodology selection, model training or fine-tuning on customer-facing data, and clarity on validation metrics. Proficiency in Python, R, and SQL, with experience in statistical analytics techniques.

Experience building reports, visualizations, and dashboards; proficiency with Tableau or Power BI. Experience with CX or VoC metrics such as NPS and CSAT, survey design or analysis, and feedback integration. Ability to craft data-driven narratives tailored to stakeholder needs and influence decisions.

Proven collaboration with cross-functional teams. Preferred Skills: Master's or Ph.D. in a quantitative field.

Familiarity with consumer electronics or retail business. Experience with predictive analytics and ML/AI techniques; libraries such as Pandas, scikit-learn, TensorFlow, or PyTorch. Comments for Suppliers Prioritize candidates who have personally trained or fine-tuned models on customer-facing data, can name the validation metric, and led the methodology choice.

Emphasize verbs such as "trained" and "fine-tuned." Do not resubmit pre-qualified candidates. Capped at 30 submissions. Refresh from 70372-1.

Fair Chance Notice Pursuant to applicable Fair Chance laws and ordinances, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may relate to material job duties, including adherence to policies, sound judgment, stress management, safe and respectful work, trustworthiness, client standards, and protection of operations and reputation. Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits. Opportunities for growth with global clients.

A supportive, inclusive culture that values innovation and people. Exposure to cutting-edge technologies and projects. About Our Commitment BCforward is an equal opportunity employer.

We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested?

Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume. Email: Phone: 3172108519

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