Virtual Tenant Relations Jobs (NOW HIRING)

Assistant Community Director |  Kinect at Broadway - Everett, WA

About American Property Management

Founded in Bellevue, Washington in 1987, American Property Management stands proud as a leader in property management. With over three decades of dedicated service, our expertise shines in the realm of multifamily community management. We currently have 5,500+ units under management and strive to showcase excellence to our internal and external stakeholders.

At APM, our teams leverage modern technology and AI tools to automate routine work, surface insights faster, and free up time for highimpact, human problemsolving. Through AI and other technology, we have been able to reduce the times our teams spend in delinquency follow-up, prospect follow-up, resident follow-up and questions, renewal follow-up, and work order follow-up and questions.  We don't replace people with technology - we use AI as a smart assistant so our teams can collaborate better, make datainformed decisions, and focus on the work that matters most. We are looking for people who are curious and innovative, excited to experiment with new tools, and passionate about using technology to drive our company forward.

To learn more about us: https://www.americanpropertymgmt.com/about-us

Position Overview 

• Schedule - Tuesday - Saturday 8:00 AM - 5:00 PM - Flexibility to work additional hours may be required to meet company/project needs.
• On-Site Requirement: This position requires physical presence at your job location during the scheduled hours. Must be able to reliably commute or be planning to relocate before starting work. Please note that we are unable to consider current residents of the property for this position.
• Property Information - 140-unit mid-rise apartment community built in 2020.
• Compensation Package-
  • Pay: $28 to $30_/_Hour]*
  • Bonus Incentives include: Monthly Leasing Bonuses!
  • Competitive medical, dental, and vision benefits. Employer pays 85% of employee's premium.
  • 401k contribution opportunity with an annual company match.
  • Paid sick leave accrual equivalent to 1.33 hours for every 30 hours worked (~11 days per year).
  • Paid vacation starting at two weeks and increasing with tenure.
  • 11 paid holidays, including 2 personal holidays of your choice.

* The above compensation is a range. Offers are made based on a candidate's experience and the geographical location of this position.

What We Offer

• Competitive starting wages (listed above).
• A company-wide commitment to diversity and inclusion.
• A positive work environment where employee's contributions are valued.
• A fun culture with team-building activities and events.
• Comprehensive training programs and development opportunities.

What We're Looking For

• 2+ years of property management experience with 1+ year as an assistant, or 3+ years of leasing/property management experience within the last 10 years required.
• Must have experience working at Class A and/or Class B communities.
• Must be well-versed in Federal Fair Housing Laws, landlord-tenant laws and ADA Laws.
• Customer service experience required.
• Onesite and/or Knock experience preferred.
• High School Diploma/GED required.
• Demonstrates exceptional attention to detail and organizational abilities.
• Proficient in effective communication and teamwork.
• Maintains a positive outlook and embraces a collaborative team approach.
• Shows responsibility and takes pride in their work.
• Fluent in English, with strong reading, speaking, and writing skills.
• Proficient in Microsoft Office applications, including Excel, Word, and Outlook.

Your Role

• Connecting with prospects via email, phone and appointments and conducting virtual and/or in-person unit tours while showcasing the wonderful things our property has to offer.
• Working alongside your colleagues to help residents, build rapport and making our community feel like home!
• Assisting in addressing problems between residents and facilitating healthy resident relations.
• Researching and forecasting market trends - preparing for upcoming trends and brainstorming new and creative ideas to keep our community thriving.
• Contributing to running property operations by preparing reports for the Community Director.
• Building upon our sense of community by organizing events for residents and ensuring they meet APM's Quality Standards.
• Managing the leasing and renewal process by handling transactions, taking appropriate information and keeping records organized and accurate.

The responsibilities above are not all-inclusive.

Our Mission & Culture

At American Property Management, "We are committed to being the 'Best Asset Management Company in the West' by setting the industry standard in customer service and honoring our customers who rely on us for continued exemplary service year after year." To fulfill this mission, we prioritize respect, collaboration, integrity, and transparency. These core principles guide our interactions and decisions, creating a work environment where every voice is heard and valued.

We understand that our employees are the cornerstone of our success, and we foster a culture that encourages teamwork and open communication. Our commitment to integrity and transparency not only shapes the way we do business but also how we support and appreciate our dedicated team members. By nurturing these values and striving to exceed customer expectations, we create a stronger, more successful company where everyone has the opportunity to thrive.

Candidate Screening & Interview Process

We encourage all qualified applicants to apply for this position. Candidates should be prepared to complete an online assessment test. After submitting your application, you may be invited to take part in a preliminary virtual interview conducted by a member of our Human Resources team. Those who advance will participate in additional virtual and/or on-site interviews with the Hiring Manager(s).

Background Checks and Screenings

Candidates should be prepared to undergo a background check and complete a 4-panel drug screening. Depending on the position, the background check may involve professional reference checks, credit checks, county and nationwide criminal history reviews, social media screenings, as well as education, certification, and employment verifications.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER AND AFFIRMATIVE ACTION EMPLOYER

We are a proud Equal Opportunity Employer and are dedicated to fostering an inclusive workplace. We celebrate diversity and are committed to creating an environment where all employees are respected, treated fairly, and given equal opportunities to thrive. We encourage applicants of all races, colors, religions, genders, sexual orientations, gender identities or expressions, national origins, ages, disabilities, veteran status, and all other characteristics to apply. Our commitment to equality, respect, and inclusivity means we strive to reflect the communities we serve and welcome the unique contributions that come from diverse perspectives.