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Virtual Tenant Relations Jobs (NOW HIRING)

Dansources Technical Services

Cloud Administrator 3

$45 - $58/hr

Cloud Administrator 3 - Secret Clearance Remote Job Duration: 6 months PR: $45.00 -$58.00/hr on W2 ... Respond to large-scale events involving instantiation of virtual resources such VMs and storage.

Afton Properties

Leasing Consultant

Lawrenceville, NJ · On-site

$22 - $25/hr

One of our highest priorities is for our tenants to live in healthy and safe environments and ... Knowledge of Virtual touring and in-person touring. Scheduling: * Employees will be working 5 days ...

Afton Properties

Leasing Consultant

Lawrenceville, NJ · On-site

$22 - $25/hr

One of our highest priorities is for our tenants to live in healthy and safe environments and ... Knowledge of Virtual touring and in-person touring. Scheduling: * Employees will be working 5 days ...

Afton Properties

Leasing Consultant

Corona, CA · On-site

$22 - $24/hr

One of our highest priorities is for our tenants to live in healthy and safe environments and ... Knowledge of Virtual touring and in-person touring. Scheduling: * Employees will be working 5 days ...

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Virtual Tenant Relations information

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$40.5K

$116.8K

$186K

How much do virtual tenant relations jobs pay per year?

As of Aug 21, 2026, the average yearly pay for virtual tenant relations in the United States is $116,759.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,000.00 and $150,000.00 per year, depending on experience, location, and employer.

What is a virtual tenant relations specialist?

Virtual Tenant Relations refers to the practice of managing interactions, communication, and support for tenants in residential or commercial properties using digital tools and online platforms. This role typically involves handling tenant inquiries, processing maintenance requests, and resolving issues remotely, often through email, chat, video calls, or property management software. Virtual Tenant Relations specialists help ensure tenants have a positive experience while allowing property managers to operate efficiently without always being physically present on-site.

How does a virtual tenant relations specialist collaborate with property managers and maintenance teams to resolve tenant issues?

A Virtual Tenant Relations specialist acts as the primary point of contact for tenants, handling inquiries and concerns through digital channels such as email, chat, or property management platforms. They coordinate closely with property managers to relay tenant feedback, and often submit maintenance requests or escalate urgent issues to the appropriate onsite teams. Effective collaboration involves frequent communication, clear documentation, and timely follow-up to ensure tenant satisfaction and efficient resolution of problems. This remote role requires strong organizational skills and the ability to manage multiple cases simultaneously while maintaining positive relationships with both tenants and internal teams.

What are the key skills and qualifications needed to thrive as a virtual tenant relations specialist?

To thrive as a Virtual Tenant Relations Specialist, you need strong customer service skills, knowledge of property management practices, and typically a background in real estate or hospitality. Familiarity with property management software, CRM systems, and virtual communication tools is essential. Excellent interpersonal skills, conflict resolution abilities, and responsiveness help you stand out in managing tenant concerns remotely. These skills ensure effective tenant satisfaction, streamlined communication, and efficient resolution of issues in a virtual environment.

What is the difference between Virtual Tenant Relations vs Property Management Coordinator?

AspectVirtual Tenant RelationsProperty Management Coordinator
Required CredentialsCustomer service experience, basic real estate knowledgeReal estate license or property management certification often preferred
Work EnvironmentRemote, digital communication with tenantsOn-site or office-based, handling property operations
Employer & Industry UsageReal estate firms, property management companiesProperty management firms, leasing offices
Search & Comparison IntentRoles focused on tenant communication remotelyRoles involving on-site property coordination

Virtual Tenant Relations primarily involves remote communication and support for tenants, focusing on customer service and digital interactions. Property Management Coordinators often handle on-site tasks, property inspections, and coordination with maintenance. While both roles support property operations, Virtual Tenant Relations emphasizes remote engagement, whereas Property Management Coordinators work more directly within the property environment.

More about Virtual Tenant Relations jobs

What cities are hiring for Virtual Tenant Relations jobs?

Cities with the most Virtual Tenant Relations job openings:

What are the most commonly searched types of Tenant Relations jobs?

The most popular types of Tenant Relations jobs are:

What states have the most Virtual Tenant Relations jobs?

States with the most job openings for Virtual Tenant Relations jobs include:

What job categories do people searching Virtual Tenant Relations jobs look for?

The top searched job categories for Virtual Tenant Relations jobs are:

Virtual Tenant Relations jobs near you
Infographic showing various Virtual Tenant Relations job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 9% Part Time, and 3% Contract. Highlights an 38% Physical, 2% Hybrid, and 60% Remote job distribution, with an average salary of $116,759 per year, or $56.1 per hour.

Community Relations Representative

Essex Property Trust, Inc.

Foster City, CA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 29 days ago

Essex Property Trust rating

7.9

Company rating: 7.9 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

78th of 204 rated real estate companies

Job description

City
San JoseState
CaliforniaJob Location
SFO 413 Santa PalmiaPosition Type
Temporary
The Community Relations Representative plays a vital role in delivering an exceptional experience throughout the customer life cycle. As the primary point of contact for residents, this role focuses on fostering positive relationships, managing communication, ensuring smooth move-in and move-out processes, and supporting community management operations with a high level of customer service and professionalism. Work primarily conducted in person in an assigned Essex office to communicate with residents and prospective residents in person, relying on virtual communication when that is not possible.
WHAT YOU WILL DO:
  • Serve as the primary in person contact for residents.
  • Serve as the primary contact to manage all communications and inquiries via the customer relationship management (CRM) system.
  • Facilitate seamless move-in and move-out experiences, including handling necessary paperwork, conducting in-person identification checks, and addressing resident questions both in-person and virtually (if necessary). By appointment and drop in.
  • Promote excellent resident experience by addressing questions and concerns promptly and professionally, both in-person and virtually (if necessary). By appointment and drop in.
  • Manage and respond to portfolio tasks and calls through Funnel, meeting required response times and company standards.
  • Maintain in-depth knowledge of the assigned community portfolio, including property-specific features and operations.
  • Collaborate with the Community Management Team to support community operations and meet and maintain customer satisfaction targets. Primarily conducted in person, except where members of team are not present in the same facility.
  • Assist in organizing and participating in occasional resident events across the property portfolio.
  • Handle confidential resident and property information with discretion and professionalism.
  • Occasional notice posting across the property portfolio.
  • Perform other duties and special projects assigned to support community operations and resident satisfaction.
  • Ensure compliance with company policies, procedures, and relevant laws, such as Fair Housing, Landlord-Tenant regulations, and OSHA standards.
  • Other in person duties and special projects, as assigned.
  • Regular, consistent and timely in person attendance.

WHAT YOU WILL NEED:
  • High school diploma or equivalent required. College degree preferred.
  • One year of experience in a customer service environment preferred.
  • Commitment to providing exceptional customer service and a desire to help people.
  • Strong organizational and time management skills to handle multiple responsibilities effectively.
  • Ability to work independently and collaboratively in a centralized, high-volume hub environment.
  • Must work on-site in the office five days per week.
  • Proficiency with Microsoft Office Suite and familiarity with property management or CRM software.
  • Ability to read, write, speak, and understand English.
  • Capability to utilize a personal smart device for apps related to property operations and communication.

WHAT THE JOB REQUIRES:
  • Maintain alignment with Essex policies and procedures while effectively managing relationships with internal and external stakeholders, including Accounting, Legal, and other departments within Essex.
  • Maintain compliance with all applicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC.
  • Excellent verbal and written communication skills. Ability to create, compose, and edit written materials.
  • Regular, consistent, and timely attendance required.
  • This role requires a five-day workweek that will likely include weekend coverage. Work is primarily performed at an Essex office location, involving extended periods of sitting at a desk or workstation, with the occasional need to deliver resident notices. This may involve walking and use of stairs for prolonged periods of time.
  • Involves the use of standard office equipment such as computers, phones, and printers.
  • Availability to work a flexible schedule, including weekends.
  • Travel required for occasional meetings, training, community visits.

WHAT YOU WILL BRING TO THE TABLE:
  • Ability to collaborate with coworkers in person and virtually to achieve customer goals.
  • Ability to comprehend, analyze, and interpret documents.
  • Ability to solve problems involving several options in situations.
  • Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines.
  • Highly organized and demonstrated project management skills.
  • Ability to exercise initiative.
  • Ability to meet all job requirements and assignments.
#LI-Onsite
All full-time regular associates are offered competitive salaries, experience career growth, and are eligible for benefit packages that include medical, dental, vision, paid parental leave, 401k employer match, excellence rewards, wellness programs, and much more. With our 12 paid holidays and 15 PTO days, work/life balance is a priority! Additionally, most positions are eligible for a housing discount of 20%.
Essex provides great communities in which to live, work and invest. We are a purpose-driven company, and we pride ourselves on promoting an internal culture of growth and opportunity by engaging, enabling, and empowering our teams. Working at Essex is not a destination. It is a journey where you can confidently build your career.
New hires generally start between $26.92 - $31.25 per hour. The final salary offer will be determined after reviewing relevant factors, including but not limited to skill sets; relevant experience; internal equity; and other business and organizational needs.
This role is also eligible to participate in Essex's discretionary Annual Bonus program that is commensurate with the level of the position.

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