Virtual Tenant Relations Jobs (NOW HIRING)

Company Background

Founded in 1993, DivcoWest is a multi-disciplinary real estate investment firm headquartered in San Francisco, with offices in Los Angeles, Menlo Park, Boston, Washington DC, and New York City. Known for our long-standing relationships and track record of success in markets where innovation thrives, we combine entrepreneurial spirit with an institutional approach.

DivcoWest aims to create environments that inspire ingenuity, promote growth, and enhance the health, happiness, and well-being of all people. A disciplined code of ethics is at the core of all that we do. We value our partners and our people and believe that the collective energy of a diverse team is what drives our creative ideas and solutions.

Summary

DivcoWest is seeking an experienced property manager who will work out of our property management office in Menlo Park, CA. The Menlo Park property is part of the Sand Hill Collection (SHC). SHC, together with the adjacent DivcoWest managed Commons property, represents about 55% of the office inventory along Sand Hill Road and is a cluster of world-class office space, activated open spaces, and on-site amenities in one vibrant community.

The position collaborates with the Senior Property Manager, Assistant Property Manager and Hospitality Tenant Coordinator to foster positive tenant relationships, oversee daily operations and property maintenance, manage financial reporting and budgeting, ensure compliance with legal regulations and internal policy.

This role requires 5 days in the office at our Menlo Park, CA location.

The ideal candidate for this position is passionate about tenant relations and is comfortable in a high-touch, collaborative environment that includes interaction with people at various levels inside and outside the organization.

Interested candidates should send their resumes to Recruiting@divcore.com.

Responsibilities

• Supervises an Assistant Property Manager and Hospitality Tenant Coordinator in managing the daily operations of the property.
• Manages an Emergency Response Plan.
• Manages amenities such as conference room spaces and gyms.
• Oversees building access (key management, access card system management, etc.).
• Oversees management of the building work order system to include but not be limited to its interface with tenants and vendors.
• Responsible for vendor contract management and day-to-day operations of the buildings. including security, janitorial, parking, and all aspects of maintenance and repairs.
• Negotiates and oversees preparation of all vendor services contracts and competitively bids vendor services periodically.
• Conducts regular property inspections and solicits bids for work, as necessary.
• Oversees lease administration to ensure accurate records. Prepares lease abstracts for new tenant files, reviews monthly rent roll for accuracy.
• Oversees and maintains a tenant relations program that is innovative and creates favorable landlord/tenant relations.
• Monitors rent collection and oversees delinquencies.
• Reviews and approves all invoices to ensure proper control of expenditures and implementation of annual budget.
• Works with Lease Admin to review, correct where necessary, and approve operating expense estimates and reconciliations.
• Reviews monthly financial statements to ensure accurate reporting. Reviews monthly operating reports. Reviews and approves budget variances and manages other financial issues associated with the property.
• Creates annual operating budgets. Works with engineering to identify capital projects.
• Manages construction of capital projects, tenant improvements and any other work required in the buildings.
• Implements and oversees ESG initiatives at the property.
• Completes various risk management-related tasks including but not limited to incident reporting and evaluating certificates of insurance for compliance.
• Supports leasing program by facilitating tours and fostering positive relations with brokers.
• Works with the leasing and marketing department to promote properties as needed.

Qualifications

• Four-year college degree preferred.
• 5-8 years of experience in Commercial Real Estate Property Management required.
• Familiar with Microsoft Office suite, MRI, Building Engines/Prism and Nexus or similar systems experience preferred.
• Knowledge of general accounting and building/property operations.
• Excellent leadership and customer service skills with the ability to maintain a positive attitude and work both independently and as part of a team.
• Ability to work effectively under pressure and prioritize and manage time and workload to meet property and client needs.
• A desire to work within a diverse, collaborative, and professional environment.

The person in this position must be able to:

•   Remain in a stationary position for 75% of the time working on a computer and attending virtual meetings.

• Occasionally move about the office to access file cabinets, office technology, and attend meetings etc.

Compensation

• $100,000-$120,000
• Annual bonus opportunity
• Full benefits
• 401k
• Flexible vacation policy

Divco West Services, LLC (“Company”), an equal opportunity employer, is committed to equal opportunity for all employees and applicants. The Company recruits, hires, trains, promotes, pays, and administers all personnel actions without regard to race, color, religion, sex (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), sex stereotyping (including assumptions about a person’s appearance or behavior, gender roles, gender expression, or gender identity), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law.  We interpret these protected statuses broadly to include both the actual status and also any perceptions and assumptions made regarding these statuses. Please review our company Privacy Policy regarding the use of any personal information you provide us at: https://www.divcowest.com/privacy-policy/

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits, and all other privileges, terms, and conditions of employment. This policy and the law prohibit employment discrimination against any employee or applicant on the basis of any legally protected status outlined above.