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Virtual Support Jobs in Washington (NOW HIRING)

Ardent

Virtual Meeting Manager

Rockville, MD · On-site +1

$116K - $118K/yr

As a Virtual Meeting Manager, you will oversee virtual and hybrid meeting operations, ensuring ... You will support high-visibility meetings, maintain platform performance, and ensure seamless user ...

Ardent

Virtual Meeting Manager

Rockville, MD · On-site

$116K - $118K/yr

As a Virtual Meeting Manager, you will oversee virtual and hybrid meeting operations, ensuring ... You will support high-visibility meetings, maintain platform performance, and ensure seamless user ...

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How much do virtual support jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for virtual support in Washington is $29.50, according to ZipRecruiter salary data. Most workers in this role earn between $21.78 and $32.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a virtual support specialist, and why are they important?

To thrive as a Virtual Support Specialist, you need strong problem-solving abilities, customer service skills, and proficiency in written and verbal communication, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk tools like Zendesk or Freshdesk, and basic office applications is typically required. Outstanding organizational skills, patience, and the ability to multitask set top performers apart in this role. These skills ensure timely and effective support for clients, leading to higher satisfaction and efficient remote service delivery.

What is the difference between Virtual Support vs Virtual Assistant?

AspectVirtual SupportVirtual Assistant
CredentialsVaries; often general administrative or technical skillsTypically administrative certifications or experience
Work EnvironmentRemote, often for multiple clients or projectsRemote, usually supporting individual entrepreneurs or small businesses
Employer UsageUsed by companies needing diverse support servicesHired by entrepreneurs or small business owners for administrative tasks
Common Search IntentLooking for broad support roles or technical assistanceSeeking personal or business administrative help

Virtual Support and Virtual Assistant roles often overlap, but Virtual Support typically encompasses a wider range of services, including technical and specialized support, while Virtual Assistants mainly focus on administrative tasks. Both roles are remote and serve clients across industries, but their scope and skill requirements can differ based on client needs.

What is a virtual support specialist?

Virtual support jobs assist clients with questions or problems they may have with a product or service. You find these positions in a variety of industries, including business, insurance, retail, and technology. As a virtual support professional, you work from home or another remote location with internet accessibility. You provide support to customers who contact them through online portals such as live chat applications, email, or over the phone. Your duties and responsibilities vary, depending on the company and industry. For example, remote retail support staff answer questions about products, assist with completing orders, and record complaints from customers. IT support specialists help software and hardware customers set up their products or troubleshoot when problems arise.

What are some common challenges faced by virtual support professionals, and how can they be managed effectively?

Virtual Support professionals often encounter challenges such as managing multiple client requests simultaneously, ensuring clear communication across digital channels, and maintaining productivity in a remote environment. To address these, it's important to utilize robust organizational tools, set clear boundaries for response times, and prioritize tasks effectively. Regular team check-ins and ongoing training in communication tools can also help foster collaboration and reduce misunderstandings, leading to smoother workflows and a more supportive virtual environment.

How do you become a virtual support?

To become a virtual support professional, you typically need strong communication and organizational skills, proficiency with tools like email, chat, and project management software, and a reliable internet connection. Many roles require prior experience in customer service or administrative tasks, and some employers may prefer certifications in relevant areas. Gaining experience through freelance platforms or internships can also help establish your qualifications.
More about Virtual Support jobs
What are the most commonly searched types of Support jobs in Washington? The most popular types of Support jobs in Washington are:
What are popular job titles related to Virtual Support jobs in Washington? For Virtual Support jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Virtual Support jobs in Washington look for? The top searched job categories for Virtual Support jobs in Washington are:
Virtual Support jobs near you
Infographic showing various Virtual Support job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $61,363 per year, or $29.5 per hour.

Technical Training Specialist

Network Runners, Inc.

Washington, DC • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Job description

Technical Training Specialist
Position Description:
Network Runners, Inc. is seeking a Technical Training Specialist.The CG Business Intelligence (BI) Systems Technical Training Specialist provides functional and technical support for the Coast Guard Business Intelligence Systems Support and Outreach Program. Working under the direction of the Project Lead, the Training Specialist delivers classroom, virtual, and on-site instruction while providing technical assistance to Coast Guard personnel using enterprise Business Intelligence systems and data visualization tools.
The Specialist develops and updates instructional materials, lesson plans, user guides, job aids, and other training resources in accordance with the Coast Guard Instructional Systems Design (ISD) methodology. Responsibilities include conducting user support sessions, facilitating targeted virtual training, assisting with communications outreach, supporting SharePoint content management, and helping improve user adoption of Coast Guard Business Intelligence capabilities.
The position requires strong presentation, communication, analytical, and customer service skills, along with the ability to support multiple training initiatives and travel nationwide to deliver technical instruction and user support. The Specialist works independently while collaborating with Government stakeholders and contractor team members to ensure timely delivery of high-quality training, outreach, and technical support services in compliance with Coast Guard and DHS requirements.
Duties & Responsibilities:
  • Deliver classroom, virtual, and on-site training on Coast Guard Business Intelligence systems, reporting tools, and data visualization solutions.
  • Provide technical assistance, functional guidance, and user support for Coast Guard personnel utilizing BI systems.
  • Conduct specialized workshops, targeted virtual support sessions (TVSS), and customized training based on organizational requirements.
  • Assist users in troubleshooting BI system functionality, navigation, reporting, dashboards, and data analysis.
  • Develop, update, and maintain instructional materials, lesson plans, user guides, quick reference guides, and job aids.
  • Create data visualization support materials that improve users' ability to analyze, interpret, and communicate data effectively.
  • Assist with development of standardized Instructor Lesson Plans (ILPs) supporting train-the-trainer initiatives.
  • Review existing support documentation and recommend improvements to training effectiveness and user experience.
  • Support SharePoint content updates, communications outreach initiatives, and shared mailbox management.
  • Participate in customer meetings, planning sessions, and outreach events while documenting action items and follow-up activities.
  • Collaborate with the Project Lead to schedule training events, coordinate logistics, and support nationwide outreach activities.
  • Assist in maintaining instructional content aligned with Coast Guard Instructional Systems Design (ISD) standards.
  • Provide recommendations for improving BI tools, user support processes, training delivery, and customer engagement.
  • Prepare reports, meeting summaries, and documentation supporting contract deliverables.
  • Maintain proficiency in Microsoft Office, Microsoft Teams, IBM Cognos, Qlik, and other Coast Guard BI technologies.
  • Ensure compliance with Section 508 accessibility requirements when developing electronic training materials and documentation.
  • Protect Controlled Unclassified Information (CUI), Personally Identifiable Information (PII), and other sensitive Government information in accordance with DHS and Coast Guard policies.
  • Travel to Coast Guard locations nationwide to conduct user support sessions, workshops, and classroom instruction.

Minimum Qualifications/Requirements
The CG Business Intelligence Systems Technical Training Specialist shall have a minimum of three (3) years of professional experience and a bachelor's degree. The CG Business Intelligence Systems Technical Training Specialist performs all functional duties independently. Experience should include training, public speaking, or teaching. Required skills include, but are not limited to, strong public speaking skills; problem solving and analytical skills; flexibility with a dynamic and demanding travel schedule; ability to communicate effectively with all levels of the military and civilian personnel; Microsoft Office tools; and the ability to manage multiple projects.
Work Location:
The primary place of performance is the U.S. Coast Guard Headquarters building at 2703 Martin Luther King Jr Ave, Washington, DC 20593 (St. Elizabeths campus).
Remote work may be allowed as approved by the COR.
Type of Job: Full Time
Salary: Competitive Salary
Attractive Benefits Package: Medical, Dental, Vision, 401K, HSA/FSA, LTD/STD, PTO, Federal Holidays
Company Description:
Network Runners, Inc. is an Information Technology Solutions Company - providing innovative IT solutions and organizational support within the DOD and the Civil sector.Our largest presence is in the U.S. Army, U.S. Air Force, U.S. Navy, DHS/USCG, DHS/S&T, USSTRATCOM etc., providing Information Technology and Organizational Support solutions. Today, NRI's experienced, and highly qualified team members are in nearly a dozen cities nationwide. We are recognized for our value, ingenuity, and mission focus. Headquartered in Sterling, Virginia, NRI is an established CMMI Maturity Level 3 and ISO 9001: 2015, ISO/IEC 20000-1:2011, ISO/IEC 27001:2013, ISO 14001 Certified Small Disadvantaged Woman Owned Small Business.
Network Runners, Inc. (NRI) is an equal opportunity employer. NRI prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, ethnic or national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. NRI conforms to the spirit as well as to the letter of all applicable laws and regulations.

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