Support Manager
Washington, DC · On-site
By being a support manager for CreatorsEdge, you will be second on the frontline of staff and be the bridge between our management and the partners. You are the go-to force for help and we are ...
Support Manager
Washington, DC · On-site
By being a support manager for CreatorsEdge, you will be second on the frontline of staff and be the bridge between our management and the partners. You are the go-to force for help and we are ...
Student Support Manager
Laurel, MD · On-site
$40K - $60K/yr
Student Support Manager Position Type: Full-Time, Days Location: Laurel, Maryland What we do and offer our team: PHILLIPS PROGRAMS Schools are private special education day schools for children with ...
Student Support Manager
Laurel, MD · On-site
$40K - $60K/yr
Student Support Manager Position Type: Full-Time, Days Location: Laurel, Maryland What we do and offer our team: PHILLIPS PROGRAMS Schools are private special education day schools for children with ...
Student Support Manager Position Type: Full-Time, Days Location: Laurel, Maryland What we do and offer our team: PHILLIPS PROGRAMS Schools are private special education day schools for children with ...
Student Support Manager Position Type: Full-Time, Days Location: Laurel, Maryland What we do and offer our team: PHILLIPS PROGRAMS Schools are private special education day schools for children with ...
CWS seeks a Problem Support Manager to lead the problem management function for the U.S. Customs and Border Protection's (CBP) Network Operations Center (NOC) contract. The Problem Support Manager ...
CWS seeks a Problem Support Manager to lead the problem management function for the U.S. Customs and Border Protection's (CBP) Network Operations Center (NOC) contract. The Problem Support Manager ...
Problem Support Manager
Ashburn, VA · On-site
CWS seeks a Problem Support Manager to lead the problem management function for the U.S. Customs and Border Protection's (CBP) Network Operations Center (NOC) contract. The Problem Support Manager ...
Problem Support Manager
Ashburn, VA · On-site
CWS seeks a Problem Support Manager to lead the problem management function for the U.S. Customs and Border Protection's (CBP) Network Operations Center (NOC) contract. The Problem Support Manager ...
Technical Support Manager
Washington, DC · On-site
Technical Support Manager WHO WE ARE: STAHL Companies provides the Program Management for its Channel of Commercial Technology companies in Government that consist of Small Businesses and New ...
Technical Support Manager
Washington, DC · On-site
Technical Support Manager WHO WE ARE: STAHL Companies provides the Program Management for its Channel of Commercial Technology companies in Government that consist of Small Businesses and New ...
Program Support Manager (PSM) Work Location: 600 19th Street, NW, Washington, DC 20067 Report to: Xtreme Solutions' Chief Operation Officer (Atlanta, GA) Job Summary: The Program Support Manager (PSM ...
Program Support Manager (PSM) Work Location: 600 19th Street, NW, Washington, DC 20067 Report to: Xtreme Solutions' Chief Operation Officer (Atlanta, GA) Job Summary: The Program Support Manager (PSM ...
Program Support Manager (PSM) Work Location: 600 19th Street, NW, Washington, DC 20067 Report to: Xtreme Solutions' Chief Operation Officer (Atlanta, GA) Job Summary: The Program Support Manager (PSM ...
Program Support Manager (PSM) Work Location: 600 19th Street, NW, Washington, DC 20067 Report to: Xtreme Solutions' Chief Operation Officer (Atlanta, GA) Job Summary: The Program Support Manager (PSM ...
Technical Support Manager
Washington, DC · On-site
Description Technical Support Manager WHO WE ARE: STAHL Companies provides the Program Management for its Channel of Commercial Technology companies in Government that consist of Small Businesses and ...
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Technical Support Manager
Washington, DC · On-site
Description Technical Support Manager WHO WE ARE: STAHL Companies provides the Program Management for its Channel of Commercial Technology companies in Government that consist of Small Businesses and ...
The Program Support Manager (PSM) is responsible for excellent and compliant contract performance at the location assigned. This person will be responsible for the quality of deliverables and ...
The Program Support Manager (PSM) is responsible for excellent and compliant contract performance at the location assigned. This person will be responsible for the quality of deliverables and ...
Program Support Manager
Washington, DC · On-site
$145K - $185K/yr
The Program Support Manager (PSM) is responsible for excellent and compliant contract performance at the location assigned. This person will be responsible for the quality of deliverables and ...
Program Support Manager
Washington, DC · On-site
$145K - $185K/yr
The Program Support Manager (PSM) is responsible for excellent and compliant contract performance at the location assigned. This person will be responsible for the quality of deliverables and ...
Product Support Manager
Sterling, VA · On-site
Product Support Manager Job Category: Logistics Time Type: Full time Minimum Clearance Required to Start: Top Secret Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel:
Product Support Manager
Sterling, VA · On-site
Product Support Manager Job Category: Logistics Time Type: Full time Minimum Clearance Required to Start: Top Secret Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel:
The Program Support Manager (PSM) is responsible for excellent and compliant contract performance at the location assigned. This person will be responsible for the quality of deliverables and ...
The Program Support Manager (PSM) is responsible for excellent and compliant contract performance at the location assigned. This person will be responsible for the quality of deliverables and ...
Desktop Support Manager
Bethesda, MD · On-site
$82K - $149K/yr
The Desktop Support Manager will lead a team of approximately 8-10 desktop engineers while serving as the highest level of technical escalation for complex desktop, endpoint, imaging, application ...
Desktop Support Manager
Bethesda, MD · On-site
$82K - $149K/yr
The Desktop Support Manager will lead a team of approximately 8-10 desktop engineers while serving as the highest level of technical escalation for complex desktop, endpoint, imaging, application ...
Desktop Support Manager
Bethesda, MD · On-site
$82K - $149K/yr
The Desktop Support Manager will lead a team of approximately 8-10 desktop engineers while serving as the highest level of technical escalation for complex desktop, endpoint, imaging, application ...
Desktop Support Manager
Bethesda, MD · On-site
$82K - $149K/yr
The Desktop Support Manager will lead a team of approximately 8-10 desktop engineers while serving as the highest level of technical escalation for complex desktop, endpoint, imaging, application ...
Sales Support Manager
Sterling, VA · On-site
$60K - $65K/yr
Sales Support Manager Location : Sterling, VA (Onsite) Employment Type : Full-Time | Permanent Pay Rate : Up to $65,000 per year About the Organization Our client is a global leader in food ...
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Sales Support Manager
Sterling, VA · On-site
$60K - $65K/yr
Sales Support Manager Location : Sterling, VA (Onsite) Employment Type : Full-Time | Permanent Pay Rate : Up to $65,000 per year About the Organization Our client is a global leader in food ...
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Desktop Support Manager
Springfield, VA · On-site
$94K - $125K/yr
The Desktop Support Manager provides strategic and operational leadership for all end-user devices, ensuring their security, performance, and lifecycle management. This role drives a proactive ...
Desktop Support Manager
Springfield, VA · On-site
$94K - $125K/yr
The Desktop Support Manager provides strategic and operational leadership for all end-user devices, ensuring their security, performance, and lifecycle management. This role drives a proactive ...
Problem Support Manager
Ashburn, VA · On-site
$160K - $220K/yr
This team provides support services for Network(s) Management, Operations, and Maintenance for all Network(s) infrastructure. Support includes providing real-time incident monitoring, predictive and ...
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Problem Support Manager
Ashburn, VA · On-site
$160K - $220K/yr
This team provides support services for Network(s) Management, Operations, and Maintenance for all Network(s) infrastructure. Support includes providing real-time incident monitoring, predictive and ...
User Support Manager
Quantico, VA · On-site
The User Support Team Lead is responsible for leading and managing a team of User Support Specialists to ensure the efficient delivery of IT support services. This role oversees incident and service ...
User Support Manager
Quantico, VA · On-site
The User Support Team Lead is responsible for leading and managing a team of User Support Specialists to ensure the efficient delivery of IT support services. This role oversees incident and service ...
User Support Manager
$90K - $125K/hr
The User Support Team Lead is responsible for leading and managing a team of User Support Specialists to ensure the efficient delivery of IT support services. This role oversees incident and service ...
User Support Manager
$90K - $125K/hr
The User Support Team Lead is responsible for leading and managing a team of User Support Specialists to ensure the efficient delivery of IT support services. This role oversees incident and service ...
Support Manager information
See Washington salary details
$25.5K - $35.6K
9% of jobs
$35.6K - $45.8K
15% of jobs
$46.9K is the 25th percentile. Wages below this are outliers.
$45.8K - $55.9K
14% of jobs
$55.9K - $66.1K
9% of jobs
The median wage is $71.1K / yr.
$66.1K - $76.2K
9% of jobs
$76.2K - $86.3K
10% of jobs
$86.3K - $96.5K
11% of jobs
$97.3K is the 75th percentile. Wages above this are outliers.
$96.5K - $106.6K
6% of jobs
$106.6K - $116.8K
14% of jobs
$116.8K - $126.9K
2% of jobs
$126.9K - $137K
3% of jobs
$25.5K
$76.9K
$137K
How much do support manager jobs pay per year?
As of Jul 23, 2026, the average yearly pay for support manager in Washington is $76,902.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $103,100.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?
To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.
What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?
Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.
Is a CSA job stressful?
A Customer Service Associate (CSA) job can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. Managing difficult interactions and meeting performance metrics are common sources of pressure in this role.
What is the difference between Support Manager vs Customer Service Supervisor?
| Aspect | Support Manager | Customer Service Supervisor |
|---|---|---|
| Responsibilities | Oversees support teams, manages escalations, develops support strategies | Supervises customer service representatives, handles daily customer interactions |
| Required Skills | Leadership, technical knowledge, problem-solving | Communication, conflict resolution, customer focus |
| Work Environment | Support centers, technical environments | Call centers, retail, service industries |
| Common Certifications | ITIL, customer service management certifications | Customer service certifications, leadership training |
The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.
What are high paying manager jobs?
High paying manager jobs include executive roles such as Chief Executive Officer, Chief Operating Officer, and Vice President, as well as specialized managerial positions in industries like finance, technology, and healthcare. These roles typically require extensive experience, leadership skills, and often advanced certifications or degrees, with salaries often exceeding six figures annually.
What does a Support Manager do?
A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
Do you need a degree to be a customer service manager?
A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience, strong communication skills, and leadership abilities are often more important for this role than formal education alone.
What is the role of a support manager?
A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.
What are the most commonly searched types of Support jobs in Washington? The most popular types of Support jobs in Washington are:
What cities in Washington are hiring for Support Manager jobs? Cities in Washington with the most Support Manager job openings:
Contractor
Posted 26 days ago
Job description
By being a support manager for CreatorsEdge, you will be second on the frontline of staff and be the bridge between our management and the partners. You are the go-to force for help and we are looking for strong dependable workers. Requirements:.