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Support Manager Jobs in Washington (NOW HIRING)

Creators Edge

Support Manager

Washington, DC

By being a support manager for CreatorsEdge, you will be second on the frontline of staff and be the bridge between our management and the partners. You are the go-to force for help and we are ...

PHILLIPS PROGRAMS

Student Support Manager

Laurel, MD · On-site

$40K - $60K/yr

Student Support Manager Position Type: Full-Time, Days Location: Laurel, Maryland What we do and offer our team: PHILLIPS PROGRAMS Schools are private special education day schools for children with ...

PHILLIPS PROGRAMS

Student Support Manager

Laurel, MD

Student Support Manager Position Type: Full-Time, Days Location: Laurel, Maryland What we do and offer our team: PHILLIPS PROGRAMS Schools are private special education day schools for children with ...

STAHL

Technical Support Manager

Washington, DC · On-site

Technical Support Manager WHO WE ARE: STAHL Companies provides the Program Management for its Channel of Commercial Technology companies in Government that consist of Small Businesses and New ...

CGI Inc.

Passport Support Manager

Washington, DC · On-site

Passport Support Manager Category: Project Management Main location: United States, District of Columbia, Washington Position ID:J0326-0605 Employment Type: Full Time Position Description: The ...

kgs

Program Support Manager

Washington, DC · On-site

The Program Support Manager (PSM) is responsible for excellent and compliant contract performance at the location assigned. This person will be responsible for the quality of deliverables and ...

Koniag, Inc.

Program Support Manager

Washington, DC · On-site

$145K - $185K/yr

The Program Support Manager (PSM) is responsible for excellent and compliant contract performance at the location assigned. This person will be responsible for the quality of deliverables and ...

kgs

Program Support Manager

Washington, DC · On-site

The Program Support Manager (PSM) is responsible for excellent and compliant contract performance at the location assigned. This person will be responsible for the quality of deliverables and ...

Leidos

Desktop Support Manager

Bethesda, MD · On-site

$82K - $149K/yr

The Desktop Support Manager will lead a team of approximately 8-10 desktop engineers while serving as the highest level of technical escalation for complex desktop, endpoint, imaging, application ...

HHM Hotels

People Support Manager

Washington, DC · On-site

$60K - $65K/yr

Property People Support Manager Manage human resource functions for the hotel and its staff, including recruitment, training and development, benefit administration, and employee relations. Potential ...

TekSynap

Problem Support Manager

Ashburn, VA · On-site

We are seeking a Problem Support Manager to join our team supporting a National law enforcement agency NOC. This team provides support services for Network(s) Management, Operations, and Maintenance ...

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All JobsSupport Manager JobsSupport Manager Jobs in Washington

Support Manager information

See Washington salary details

$25.5K

$76.9K

$137K

How much do support manager jobs pay per year?

As of Jun 27, 2026, the average yearly pay for support manager in Washington is $76,902.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $103,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What jobs pay 500,000 a year in the US?

Support managers typically do not earn $500,000 annually; such high salaries are more common in executive roles, specialized medical fields, or high-level corporate positions. In some cases, senior support or technical directors in large companies with bonuses and stock options can reach this level, but it is rare. Most support management roles have salaries significantly below this threshold.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What jobs pay 2000 a day?

Support managers typically do not earn $2,000 a day; such high daily earnings are more common in specialized roles like executive consultants, high-level sales directors, or certain freelance professionals with significant experience and client bases. These roles often require advanced skills, certifications, or extensive industry expertise. Most support management positions have salaries that are significantly lower than this figure.

What job makes $10,000 a month without a degree?

Support managers typically do not earn $10,000 a month without a degree; high earnings in support roles usually require extensive experience or specialized skills. Jobs that can reach this level without a degree include sales, real estate, or certain entrepreneurial ventures, but they often depend on performance, network, and industry. Most high-paying roles in support or customer service require relevant experience and strong leadership abilities.
What are the most commonly searched types of Support jobs in Washington? The most popular types of Support jobs in Washington are:
What cities in Washington are hiring for Support Manager jobs? Cities in Washington with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Washington as of June 2026, with employment types broken down into 2% As Needed, 75% Full Time, 12% Part Time, and 11% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $76,902 per year, or $37 per hour.

Support Manager

Creators Edge

Washington, DC

Contractor

Posted 20 hours ago

Job description

By being a support manager for CreatorsEdge, you will be second on the frontline of staff and be the bridge between our management and the partners. You are the go-to force for help and we are looking for strong dependable workers. Requirements:.

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