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Support Manager Jobs in Washington (NOW HIRING)

Creators Edge

Support Manager

Washington, DC

By being a support manager for CreatorsEdge, you will be second on the frontline of staff and be the bridge between our management and the partners. You are the go-to force for help and we are ...

STAHL

Technical Support Manager

Washington, DC

Technical Support Manager WHO WE ARE: STAHL Companies provides the Program Management for its Channel of Commercial Technology companies in Government that consist of Small Businesses and New ...

CGI Inc.

Passport Support Manager

Washington, DC · On-site

Passport Support Manager Category: Project Management Main location: United States, District of Columbia, Washington Position ID:J0326-0605 Employment Type: Full Time Position Description: The ...

kgs

Program Support Manager

Washington, DC

The Program Support Manager (PSM) is responsible for excellent and compliant contract performance at the location assigned. This person will be responsible for the quality of deliverables and ...

kgs

Program Support Manager

Washington, DC

The Program Support Manager (PSM) is responsible for excellent and compliant contract performance at the location assigned. This person will be responsible for the quality of deliverables and ...

Koniag, Inc.

Program Support Manager

Washington, DC · On-site

$145K - $185K/yr

The Program Support Manager (PSM) is responsible for excellent and compliant contract performance at the location assigned. This person will be responsible for the quality of deliverables and ...

Arch Howard

Direct Support Manager

Ellicott City, MD · On-site

$22.50/hr

Job Summary The Direct Support Manager (DSM) provides leadership and oversight to assigned residential or program sites and Direct Support Professionals (DSPs). This role serves as the primary ...

TekSynap

Problem Support Manager

Ashburn, VA

This team provides support services for Network(s) Management, Operations, and Maintenance for all Network(s) infrastructure. Support includes providing real-time incident monitoring, predictive and ...

HHM Hotels

People Support Manager

Washington, DC

$60K - $65K/yr

Property People Support Manager Manage human resource functions for the hotel and its staff, including recruitment, training and development, benefit administration, and employee relations. Potential ...

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Support Manager information

See Washington salary details

$25.5K

$76.9K

$137K

How much do support manager jobs pay per year?

As of May 29, 2026, the average yearly pay for support manager in Washington is $76,902.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $103,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are the most commonly searched types of Support jobs in Washington? The most popular types of Support jobs in Washington are:
What cities in Washington are hiring for Support Manager jobs? Cities in Washington with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Washington as of May 2026, with employment types broken down into 84% Full Time, 11% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $76,902 per year, or $37 per hour.

Support Manager

Creators Edge

Washington, DC

Contractor

Posted yesterday

Job description

By being a support manager for CreatorsEdge, you will be second on the frontline of staff and be the bridge between our management and the partners. You are the go-to force for help and we are looking for strong dependable workers. Requirements:.

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