Support Manager Jobs in Randle, WA (NOW HIRING)

Salary: £79,504 - £91,609 per annum (exclusive of London weighting)

The 10 Year Health Plan delivers one of the most seismic shifts in the history of the health service. It sets out how the NHS must change to create a truly modern health service, designed to meet the needs of our changing population. The Lead Delivery Managers will provide senior delivery leadership across a portfolio of complex AI-enabled, data-led and digital transformation products and services that will bring about that change. The post holders will lead multidisciplinary teams to deliver safe, useful and sustainable solutions that support operational improvement, clinical workflow transformation, better decision-making and improved outcomes across health and care. The roles will involve managing delivery from discovery and feasibility through development, testing, pilot, adoption, scale and transition into live operation. The post holders will work with product, clinical, operational, technical, data, engineering, user-centred design, assurance, information governance, cyber, commercial, supplier and frontline teams to ensure delivery is user-centred, safe, compliant and focused on measurable benefits.

• Lead delivery across a portfolio of AI-enabled, data-led and digital products or services from discovery through to live operation.
• Enable multidisciplinary teams to deliver value using agile, lean and user-centred ways of working.
• Work with product, clinical, operational, technical and supplier stakeholders to turn priorities and user needs into clear delivery plans, roadmaps and success measures.
• Manage delivery plans, milestones, risks, issues, dependencies, blockers and performance reporting across multiple workstreams.
• Support products and services through governance, assurance and approval processes.
• Ensure appropriate consideration of clinical safety, information governance, cyber security, accessibility, responsible AI, adoption and live-service support.
• Manage delivery risks associated with AI-enabled and data-led products, including data readiness, model performance, user trust, monitoring and operational readiness.
• Coordinate stakeholders across health and care organisations, suppliers and partner teams to support implementation, adoption and continuous improvement.
• Build and sustain effective multidisciplinary teams, adapting team structures and ways of working to meet delivery needs.

The post holders will bring strong agile and lean delivery expertise, experience managing complex delivery across multiple teams or workstreams, and sufficient AI, data and digital literacy to understand the delivery implications of data readiness, responsible AI, clinical safety, governance, adoption, monitoring and live-service support. They will create the conditions for specialist teams to deliver responsibly, transparently and at pace in a complex regulated environment. Other duties will include;

• Coaching and supporting Delivery Managers and teams to improve agile maturity, delivery confidence and consistency of practice.
• Building strong relationships with suppliers and stakeholders, ensuring delivery remains aligned to agreed priorities and outcomes.
• Communicating complex information clearly to technical and non-technical audiences through reports, governance updates and presentations.
• Supporting benefits realisation, transitioning into live service and continuous improvement.
• Leading lasting improvement in agile, lean and user-centred delivery practice across teams and partner organisations.

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in our offices.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.

We cannot offer visa sponsorship for any vacancies.

NHS England has a wide range of statutory functions, responsibilities and regulatory powers. These are focused on supporting the wider NHS to deliver high quality care, as well as doing those things that are best done once for the whole NHS.

Our staff bring expertise across clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial specialisms — enabling us to design and deliver high-quality NHS services.

In March 2025,the Government announcedthat NHS England and the Department of Health and Social Care will increasingly merge functions, ultimately leading to NHS England being fully integrated into the department.

If you currently work within the NHS and if successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR).This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the process.

We are looking for candidates who can evidence the essential criteria. Please ensure your supporting statement includes demonstratable evidence and specific examples on how you meet the criteria for each of the key skills specified. It would be advantageous if candidates also have one or more of the desirable knowledge and experience. This will be used in both the shortlisting and interview processes.

This advert closes on Monday 31 Aug 2026