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Support Manager Jobs in Randle, WA (NOW HIRING)

AutoZone

Commercial Sales Manager

Yelm, WA · On-site

$17.13 - $23.14/hr

Focused on delivering quality parts, reliable service, and dedicated support, this team connects ... As the Commercial Sales Manager at AutoZone, you'll be the driving force behind our business to ...

AutoZone

Commercial Sales Manager

Yelm, WA · On-site

Focused on delivering quality parts, reliable service, and dedicated support, this team connects ... As the Commercial Sales Manager at AutoZone, you'll be the driving force behind our business to ...

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Showing results 21-40

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Support Manager information

See Randle, WA salary details

$23.4K

$70.5K

$125.7K

How much do support manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for support manager in Randle, WA is $70,512.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,600.00 and $94,500.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What cities near Randle, WA are hiring for Support Manager jobs?

Cities near Randle, WA with the most Support Manager job openings:

Support Manager jobs near you

Commercial Sales Manager

AutoZone

Yelm, WA • On-site

$17.13 - $23.14/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

AutoZone rating

5.2

Company rating: 5.2 out of 10

Based on 1,926 frontline employees who took The Breakroom Quiz

35th of 39 rated national retailers

Job description


The Commercial Sales Team at AutoZone plays a pivotal role in driving growth across our professional customer base. Focused on delivering quality parts, reliable service, and dedicated support, this team connects AutoZone with mechanics, garages, fleet operators, and automotive professionals nationwide.
As the Commercial Sales Manager at AutoZone, you'll be the driving force behind our business to business (B2B) growth strategy, championing customer relationships and leading a high-performing team. This role blends your passion for automotive parts with your sales expertise, empowering you to build lasting partnerships with commercial accounts and deliver exceptional service that truly WOWs. Success in this role means leveraging clear communication, collaborative leadership, and a sharp eye for performance metrics to fuel consistent, profitable growth.
Responsibilities
  • Achieve Sales Goals & Metrics - Drive commercial sales growth, maintain strong account relationships, and hit key performance targets through face-to-face and phone communication.
  • Customer Relationships & Communication - Serve as the primary contact for our commercial customers, ensuring proactive engagement and clear communication.
  • Leadership & Team Development - Train and develop drivers, commercial specialists, and team members while fostering a collaborative, results-driven culture.
  • Structure & Process Orientation - Plan efficient delivery routes, manage drivers, ensure timely product distribution, and uphold accurate documentation.
  • Expert Automotive Knowledge - Act as a consultative partner, providing research-based recommendations and expert advice to meet customer needs.
  • Account Management - Oversee billing, records, returns, and reconciliation of commercial accounts while ensuring accuracy.
  • Safety & Compliance - Maintain a safe work environment, enforce PPE usage, and follow fleet safety protocols.
  • Vehicle Maintenance - Ensure delivery vehicles are properly maintained and report any issues promptly.

Qualifications
What We Are Looking For:
  • Basic automotive parts knowledge.
  • Leadership skills with strong communication, decision-making, and selling abilities.
  • Physical capability to lift, load, and deliver merchandise.
  • Flexibility to work evenings, weekends, and holidays as required.

You'll Go The Extra Mile If You Have:
  • Exceptional Communication: Strong people skills and effective communication in both Spanish and English.

About Us
Since opening our first store in 1979, AutoZone has grown into a leading retailer and distributor of automotive parts and accessories across the Americas. Our customer-first mindset and commitment to Going the Extra Mile define who we are, for both our customers and AutoZoners. Working at AutoZone means being part of a team that values dedication, teamwork, and growth. Whether you're helping customers or building your career, we provide tools and support to help you succeed and drive your future.
Benefits at AutoZone
AutoZone offers thoughtful benefits programs with one-on-one benefits guidance designed to improve AutoZoners' physical, mental and financial well-being.
All AutoZoners (Full-Time and Part-Time):
  • Competitive pay
  • Unrivaled company culture
  • Medical, dental and vision plans
  • Exclusive discounts and perks, including an AutoZone in-store discount
  • 401(k) with company match and Stock Purchase Plan
  • AutoZoners Living Well Program for free mental health support
  • Opportunities for career growth

Additional Benefits for Full-Time AutoZoners:
  • Paid time off
  • Life, and short- and long-term disability insurance options
  • Health Savings and Flexible Spending Accounts with wellness rewards
  • Tuition reimbursement

Minimum age requirements may apply. Eligibility and waiting period requirements may apply; benefits for AutoZoners in Puerto Rico, Hawaii, or the U.S. Virgin Islands may differ. Learn more about all that AutoZone has to offer at Careers.AutoZone.com.
We proudly support Veterans, Active-duty Service Members, Reservists, National Guard and Military Families. Your experience is highly valued, and we encourage you to apply to join our team.
Fair Chance:
An applicant's criminal record is not a disqualification from employment and will be considered individually based on factors such as the relationship between the position sought and the criminal offense, the nature of the offense, any documentation or information demonstrating the rehabilitation of the applicant, the time elapsed since the offense, and any other relevant information. This includes compliance with the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the New York City Fair Chance Act, the Philadelphia Fair Chance Hiring Act, and the U.S. Virgin Islands Fair Chance for Employment Act.
As permitted by state or local law, AutoZone may consider certain offenses to be relevant to positions responsible for conducting or overseeing financial transactions on behalf of AutoZone, driving company vehicles and/or supervision of minors.
Philadelphia Fair Chance poster: https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf
Online Application:
An online application is required. Click the Apply button to complete your application. For step-by-step instructions on how to apply visit careers.autozone.com/candidateresources.
AutoZone, and its subsidiary, ALLDATA are equal opportunity employers. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories.

What AutoZone employees say

Pay

Benefits

Hours and flexibility

Workplace

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About AutoZone

Sourced by ZipRecruiter

AutoZone Inc (AutoZone) is a retailer and distributor of automotive replacement parts and accessories. The company provides new and remanufactured automotive hard parts, maintenance items, accessories, and non-automotive products. AutoZone sells automotive diagnostic and repair software through its subsidiary ALLDATA.

Industry

Motor vehicle and motor vehicle parts wholesalers

Company size

10,000+ Employees

Headquarters location

Memphis, TN, US

Year founded

1979

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