ZipRecruiter

Log In

1

Support Manager Jobs in Wenatchee, WA (NOW HIRING)

Home Depot

Store Support

Wenatchee, WA · On-site

$16.25 - $20.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... while supporting key operational responsibilities. Specific positions may include : Associate ...

Home Depot

Store Support

Wenatchee, WA · On-site

$18.50 - $20.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... while supporting key operational responsibilities. Specific positions may include : Associate ...

Mission Vista

Direct Support Professional

Wenatchee, WA · On-site

$18 - $22/hr

Join Mission Vista in Wenatchee, Washington, as a Full-Time Direct Support Professional and immerse ... If you're ready to take your management skills to the next level and join a team that values hard ...

New

Worldwide TechServices

Dynamic PC Support

Wenatchee, WA · On-site

The Dynamic PC Support is a position that performs tasks related to the repair of a variety of ... Maintain all required OEM Certifications as directed by Management * Knowledge of relevant software ...

Worldwide TechServices

Dynamic PC Support

Wenatchee, WA · On-site

$17/hr

The Dynamic PC Support is a position that performs tasks related to the repair of a variety of ... Maintain all required OEM Certifications as directed by Management * Knowledge of relevant software ...

next page

Showing results 1-20

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Wenatchee, WA

Support Manager information

See Wenatchee, WA salary details

$24.3K

$73.3K

$130.5K

How much do support manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for support manager in Wenatchee, WA is $73,257.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,300.00 and $98,200.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Wenatchee, WA?

The most popular types of Support jobs in Wenatchee, WA are:

What cities near Wenatchee, WA are hiring for Support Manager jobs?

Cities near Wenatchee, WA with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Wenatchee, WA as of August 2026, with employment types broken down into 1% As Needed, 58% Full Time, 30% Part Time, 7% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $73,257 per year, or $35.2 per hour.

Support Services Operator

ISS Facility Management

East Wenatchee, WA • On-site

$27/hr

Other

Medical, Dental, Life

Posted yesterday

New

Job description

Support Services Operator

ISS offers full time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is $27.00 - $27.00 per hour.

Team members in this job perform and oversee a variety of duties, including office services, audio visual and workplace technology support, assistance conference room management, light facilities maintenance, setups and event management support, to include administrative duties using DWG, CAD and space planning. Supporting our client and working as a team are essential parts of the workday. This person will be cross trained in all services. Other duties included as business needs.

  • Comply with safety rules, policies, and procedures
  • Perform work assignments in a team with other employees
  • Follow all company procedures, policies, and rules
  • Take direction and respond to supervision
  • Professionally communicate with the supervisor, Commercial Services Manager, co-workers, managers, and customers
  • Use proper personal protective equipment
  • Present a professional appearance and conduct
  • Understand customer service and satisfaction
  • Manage Cleaning and other Support Services Bill to Par level

A solid commitment to the employee experience, always remember safety first, build respectful relationships with all teammates and guests, willingness to take directions from all levels of management, coordinate activities with other internal departments.

  • High School diploma or equivalent
  • 1+ years of experience in a relevant field: Dock or shipping/receiving, Facilities Management, Mail Center, Call Center/ Administrative environment
  • Knowledge of Microsoft Office functions (Word, Excel, PowerPoint, Outlook)
  • Knowledge of basic mathematics and general office practices
  • Ability to determine work priorities
  • Work well with others in a team setting
  • Ability to work independently occasionally
  • Conference/meeting room management and site event support (including but not limited to scheduling, set up, cleaning, break down, resetting, etc.)
  • Assist with Inspecting all received packages according to safety standards
  • Assist with Shipping packages (including international shipments)
  • Assist with receiving daily deliveries from UPS, FedEx Express, FedEx Ground. As well as any other courier drop offs
  • Receive, check in, and document incoming pallet shipments (assist with this function)
  • Check inbound packages into Web Based Tracking System
  • Event support setups, client communication platform, and interactions with Food and IFM teams to ensure request are completed in a timely manner
  • Sort and separate packages by assigned building
  • Deliver packages, mail, supplies, etc. to the proper recipient
  • Always keep loading dock and receiving area clean and organized
  • Assist with site inventory and audits
  • Facilities maintenance support (including but not limited to changing light bulbs, changing air filters, minor patching and painting, printer operation support, liaising with landlord to support work order requests, and assisting Technical Services Team as needed with preventative maintenance tasks which would include the escorting of subcontractors while they are on site).

Work up to 8 hours a day on your feet, excluding breaks. Must be able to lift up to 50 lbs. Come to work properly dressed according to the dress code. Employee must be able to work under pressure and time deadlines during peak periods. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Occasionally exposed to wet and/or humid conditions. The noise level in the work environment is frequently loud.

All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms.

Apply