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Support Manager Jobs in Issaquah, WA (NOW HIRING)

Nintex

Manager, IT Support

Bellevue, WA · On-site

The IT Support Manager is responsible for leading Nintex's global IT Support function and delivering a reliable, secure, and high-quality technology experience for employees worldwide. This role ...

Outreach

Manager, Technical Support

Seattle, WA · On-site +1

$90K - $160K/yr

About the Team We are seeking an exceptional support manager, with demonstrable experience building teams, career pathing, leading through change and high growth companies as well as passion for the ...

Outreach

Manager, Technical Support

Seattle, WA

$90K - $160K/yr

About the Team We are seeking an exceptional support manager, with demonstrable experience building teams, career pathing, leading through change and high growth companies as well as passion for the ...

Outreach

Manager, Technical Support

Seattle, WA · On-site

$90 - $160/hr

About the Team We are seeking an exceptional support manager, with demonstrable experience building teams, career pathing, leading through change and high growth companies as well as passion for the ...

PACCAR Inc

Vehicle Support Center Supervisor

Renton, WA · On-site

$90.40 - $128.04/hr

In this leadership role you will manage daily team operations while optimizing key performance ... Support onboarding, training, and career development programs for VSC Specialists. * Track ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Issaquah, WA

Support Manager information

See Issaquah, WA salary details

$25.9K

$78.3K

$139.6K

How much do support manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for support manager in Issaquah, WA is $78,311.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,400.00 and $105,000.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Issaquah, WA?

The most popular types of Support jobs in Issaquah, WA are:

What cities near Issaquah, WA are hiring for Support Manager jobs?

Cities near Issaquah, WA with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Issaquah, WA as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $78,311 per year, or $37.6 per hour.

Product Support Manager

Long Tail Health Solutions Inc.

Kirkland, WA • On-site

$100 - $150/hr

Other

Posted yesterday

New

Job description

Product Support Manager

Long Tail Health Solutions Inc. Kirkland, Washington, United States

About this position

About Long Tail Health Solutions Inc.

Long Tail Health Solutions is a provider advocate, delivering a suite of technology-enabled services which discover and operationalize payer rules and behaviors to improve the visibility, execution, and outcomes of utilization review, case management, and revenue cycle functions.

Our mission is to optimize the financial performance and work-lives of healthcare providers by eliminating administrative waste with modern technology applied to long tail problems.

The Product Support Manager builds and owns the product support function end to end — starting with day-to-day ticket management and growing into the design of the company's entire support infrastructure and process. This role is both a hands-on leader, initially managing a small team, and a builder of support strategy, expected to bring novel thinking to healthcare SaaS support rather than defaulting to conventional helpdesk models.

Education and Experience
  • Preferred: Experience building or scaling a support function from an early stage, ideally in healthcare SaaS or a regulated industry.
  • 5+ years of experience in customer/product support, including 2+ years in a leadership role owning support strategy and process, not only ticket queues.
Knowledge
  • Strong knowledge of support ticketing and helpdesk platforms and how to select and implement one appropriate to the company's stage.
  • Understanding of healthcare SaaS customer environments (hospital IT, utilization review/denials staff) and the operational stakes of support response time.
  • Familiarity with support metrics and SLA design (response time, resolution time, escalation paths).
  • Understanding of how support interacts with product and engineering (bug triage, feature request capture, escalation).
Skills
  • Strong operational and process-design skills — able to build support infrastructure from close to a blank slate.
  • Good judgment on when to follow established support-industry practice versus design something novel for this customer base.
  • Strong leadership and hiring skills to build out the support team as it grows beyond the initial analyst.
  • Clear communicator able to represent customer pain points and support trends to product and engineering leadership.
  • Comfortable being hands-on with tickets early while simultaneously designing the function's long-term shape.
Primary Job Duties

The essential functions include, but are not limited to the following:

  • Support Infrastructure: Design and stand up support tooling, workflows, and SLAs, evolving them as the customer base grows.
  • Ticket Ownership: Own day-to-day service ticket management, ensuring timely and accurate resolution or escalation.
  • Team Building: Manage and grow the support team, starting with the Product Support Analyst role.
  • Escalation Management: Define and manage the escalation path between support, product, and engineering for bugs and complex issues.
  • Process Innovation: Identify and pilot new approaches to healthcare SaaS support rather than defaulting to a generic helpdesk model.
  • Metrics & Reporting: Establish support KPIs (response time, resolution time, ticket volume/trend) and report on support health to leadership.
  • Cross-Functional Feedback Loop: Ensure customer-reported issues and feature requests surfaced through support reach the appropriate product managers.
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