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Support Manager Jobs in Randle, WA (NOW HIRING)

Ambrosia QSR

Assist Mngr Trainee Yelm Burger King

Yelm, WA · On-site

$18.75 - $22.75/hr

Assistant Manager Position Overview The Assistant Manager role at Ambrosia QSR supports the overall operations of a single restaurant. Assistant Managers must have open availability, work full-time, ...

Burger King

Assist Mngr Trainee Yelm Burger King

Yelm, WA · On-site

$18.75 - $22.75/hr

Assistant Manager Position Overview The Assistant Manager role at Ambrosia QSR supports the overall operations of a single restaurant. Assistant Managers must have open availability, work full-time, ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Randle, WA

Support Manager information

See Randle, WA salary details

$23.4K

$70.5K

$125.7K

How much do support manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for support manager in Randle, WA is $70,512.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,600.00 and $94,500.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What cities near Randle, WA are hiring for Support Manager jobs?

Cities near Randle, WA with the most Support Manager job openings:

Support Manager jobs near you

35722 - Major Project Manager - Governance, Configuration, Risk, Assurance and Reporting - National

Allscreens Nationwide Ltd

National, WA • On-site

$90 - $120/hr

Other

Posted 5 days ago

Job description

35722 - Major Project Manager - Governance, Configuration, Risk, Assurance and Reporting - National

We value a diverse workforce and welcome applications from all sections of the community wishing to join a workforce which embraces difference and welcomes everyone.

We are seeking an experienced and credible project professional to join Project & Programme Delivery (PPD) as the Governance, Configuration (change control), Risk, Assurance and Reporting expert in the Major Project Centre of Excellence. This is a pivotal technical leadership role, providing expert Governance, Configuration (Change Control), Risk Management, Assurance and Reporting support to the Major Project delivery teams to ensure they achieve their outcomes and embed learning across the community.

As a member of the Centre of Excellence Leadership Team, you will contribute to collective leadership, help to shape strategy, embed transformation and drive continuous improvement. You will also be expected to be capable of deputising for the Deputy Director of Major Projects. You will play a key role in embedding new ways of working introduced through the Aurora programme, supporting a more resilient, confident and high performing delivery system.

Working closely with Project Directors, major project delivery teams and external partners, you will develop and champion best practice in project and programme management. You will provide clear technical leadership that sets the tone and supports a strong culture of achievement and learning, supporting teams to navigate complexity and change while maintaining a focus on outcomes, value for money and delivery confidence.

Everyone that joins us is required to undertake training and participate in incident response duties when the need to respond arises Having an incident role is an essential part of working for the Environment Agency and an active way to support communities and prevent harm to the environment. Further information on incident response can be found within your candidate pack.

The team

The Major Projects Centre of Excellence is a new team being established under the Deputy Director for Major Projects. The team will support major project delivery teams to embed the requirements of the Teal Book. Drawing from experienced major project professionals the team ethos is ‘for major projects by major projects’, collectively working together as one team to improve delivery confidence and share best practice across the major project community.

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