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Support Manager Jobs in Washington (NOW HIRING)

TekSynap

Problem Support Manager

Ashburn, VA · On-site

$160K - $220K/yr

We are seeking a Problem Support Manager to join our team supporting a National law enforcement agency NOC. This team provides support services for Network(s) Management, Operations, and Maintenance ...

Parsons

Mission Support Manager

Alexandria, VA · On-site

Parsons is looking for an amazingly talented Mission Support Manager to join our team! In this role you will get to serve as the Autonomous Technology and Intelligence program synchronizer ...

McGuireWoods LLP

Legal Support Manager

Washington, DC · Hybrid

Overview McGuireWoods is seeking an experienced and forward-thinking PA Response Team (PART) Manager to lead one of the firm's most innovative and rapidly growing administrative support models. PART ...

TEKsystems

Desktop Support Manager

Reston, VA

$40 - $45/hr

The Desktop Support Manager will lead a team of approximately 8-10 desktop engineers while serving as the highest level of technical escalation for complex desktop, endpoint, imaging, application ...

McGuireWoods LLP

Legal Support Manager

Washington, DC · On-site

$109K - $166K/yr

Overview McGuireWoods is seeking an experienced and forward-thinking PA Response Team (PART) Manager to lead one of the firm's most innovative and rapidly growing administrative support models. PART ...

TekSynap

Problem Support Manager

Ashburn, VA · On-site

$160K - $220K/yr

This team provides support services for Network(s) Management, Operations, and Maintenance for all Network(s) infrastructure. Support includes providing real-time incident monitoring, predictive and ...

TekSynap

Problem Support Manager

Springfield, VA · On-site

$160K - $220K/yr

This team provides support services for Network(s) Management, Operations, and Maintenance for all Network(s) infrastructure. Support includes providing real-time incident monitoring, predictive and ...

Cuisine Solutions

Sales Support Manager

Sterling, VA · On-site

Sales Support Manager Cuisine Solutions is the world's largest "sous vide" manufacturer, a well-established manufacturing business with domestic and international facilities. With us, you'll discover ...

Cuisine Solutions

Sales Support Manager

Sterling, VA · On-site

$65K - $72K/yr

EXPERIENCEMinimum 3- 5 years progressive experience serving in a Sales Support role.Minimum 1-2 year experience managing a team of 5-10 people.Knowledge of food services, food manufacturing industry ...

Cuisine Solutions

Sales Support Manager

Sterling, VA · On-site

$65K - $72K/yr

Sales Support Manager Cuisine Solutions is the world's largest "sous vide" manufacturer, a well-established manufacturing business with domestic and international facilities. With us, you'll discover ...

Dresner Group

Client Support Manager

Columbia, MD · On-site

Manage the Client Support team, triaging of support requests, and ticket queues. * Scheduling of support and preventative maintenance tickets * Work with management team to develop baseline support ...

Dresner Group

Client Support Manager

Columbia, MD · On-site

Manage the Client Support team, triaging of support requests, and ticket queues. * Scheduling of support and preventative maintenance tickets * Work with management team to develop baseline support ...

TekSynap

Problem Support Manager

Ashburn, VA · On-site

$160K - $220K/yr

This team provides support services for Network(s) Management, Operations, and Maintenance for all Network(s) infrastructure. Support includes providing real-time incident monitoring, predictive and ...

McGuireWoods LLP

Legal Support Manager

Washington, DC · Hybrid

McGuireWoods is seeking an experienced and forward-thinking PA Response Team (PART) Manager to lead one of the firm's most innovative and rapidly growing administrative support models. PART is a ...

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Showing results 21-40

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Washington

Support Manager information

See Washington salary details

$25.5K

$76.9K

$137K

How much do support manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for support manager in Washington is $76,902.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $103,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What are the most commonly searched types of Support jobs in Washington? The most popular types of Support jobs in Washington are:
What cities in Washington are hiring for Support Manager jobs? Cities in Washington with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $76,902 per year, or $37 per hour.

Direct Support Manager

THE ARC OF HOWARD COUNTY INC

Ellicott City, MD • On-site

$22.50/hr

Full-time

Posted 16 days ago

Job description

Job Summary
The Direct Support Manager (DSM) provides leadership and oversight to assigned residential or program sites and Direct Support Professionals (DSPs). This role serves as the primary contact for staff, families, and support teams, ensuring high-quality, person-centered services that meet or exceed agency standards. The DSM works collaboratively with Advocates and other stakeholders, manages staff performance and schedules, ensures regulatory compliance, and promotes health, safety, and community inclusion for the people supported.

Key Responsibilities

  • Supervise, coach, and evaluate DSP staff; conduct interviews, onboarding, training, and performance reviews

  • Develop staff schedules, approve timecards, and manage administrative and budget-related tasks

  • Ensure implementation of person-centered plans and quality service delivery

  • Maintain compliance with federal, state, licensing, and agency regulations

  • Respond to crises, provide on-call support, and oversee emergency preparedness and documentation

  • Promote health, wellness, safety, and medication/medical coordination

  • Maintain accurate documentation, incident reporting, and confidentiality standards

  • Foster inclusive, respectful, and culturally responsive work environments

  • Build collaborative relationships with families, community partners, vendors, and service agencies

  • Support community inclusion, vocational, educational, and independent living goals of participants

Required Knowledge/Qualifications:

  • High School Diploma or GED
  • Valid Maryland Driver's License with less than 3 points
  • Computer Literacy (Including Microsoft Office Suite and the use of Google Mail and Carematic)
  • Ability to successfully complete all DDA, Arc of Howard County and MBON required trainings Ability to manage time effectively.
  • Ability to effectively communicate both orally and in writing Ability to lift 25-30 lbs.
  • Leadership/Supervision

Apply