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Support Manager Jobs in Renton, WA (NOW HIRING)

Youthnet

Placement Support Manager

Bremerton, WA · On-site

$22 - $27.49/hr

The Placement Support Manager is responsible for assuring the health, safety, and emotional well-being of all clients served by Youthnet's Caregiver Support Program. The Placement Support Manager ...

New

YOUTHNET

Placement Support Manager

Bremerton, WA · On-site

$22 - $27.49/hr

The Placement Support Manager is responsible for assuring the health, safety, and emotional well-being of all clients served by Youthnet's Caregiver Support Program. The Placement Support Manager ...

New

Youthnet

Placement Support Manager

Bremerton, WA

$22 - $27.49/hr

The Placement Support Manager is responsible for assuring the health, safety, and emotional well-being of all clients served by Youthnet's Caregiver Support Program. The Placement Support Manager ...

New

Tomra

Customer Support Manager - Americas

Seattle, WA · On-site +1

$110K - $137K/yr

As our Customer Support Manager Americas, you lead the regional Customer Support Center and the teams behind it including Customer Service, Technical Support, Technical Escalations, and Service ...

Tomra

Customer Support Manager - Americas

Seattle, WA · Remote

As our Customer Support Manager Americas, you lead the regional Customer Support Center and the teams behind it including Customer Service, Technical Support, Technical Escalations, and Service ...

Globe Machine

Customer Support Manager

Tacoma, WA

The Customer Support Manager leads post-sale customer support operations, including new equipment installations, warranty service, field service, parts sales, and ongoing customer relationships. This ...

Albertsons

System Support Supervisor

Pacific, WA · On-site

The System Support Supervisor position reports to the Distribution Center System Support Manager. This role will require performing technical support, system administration, Manhattan waving, and ...

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Support Manager information

See Renton, WA salary details

$25.3K

$76.4K

$136.1K

How much do support manager jobs pay per year?

As of Jul 10, 2026, the average yearly pay for support manager in Renton, WA is $76,375.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,200.00 and $102,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. Managing difficult interactions and meeting performance metrics are common sources of pressure in this role.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are high paying manager jobs?

High paying manager jobs include executive roles such as Chief Executive Officer, Chief Operating Officer, and Vice President, as well as specialized managerial positions in industries like finance, technology, and healthcare. These roles typically require extensive experience, leadership skills, and often advanced certifications or degrees, with salaries often exceeding six figures annually.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience, strong communication skills, and leadership abilities are often more important for this role than formal education alone.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.
What are the most commonly searched types of Support jobs in Renton, WA? The most popular types of Support jobs in Renton, WA are:
What cities near Renton, WA are hiring for Support Manager jobs? Cities near Renton, WA with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Renton, WA as of July 2026, with employment types broken down into 85% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $76,375 per year, or $36.7 per hour.
Placement Support Manager

Placement Support Manager

Youthnet

Bremerton, WA • On-site

$22 - $27.49/hr

Full-time

Posted 3 days ago

New

Job description

Job Type
Full-time
Description
This position is a part of our Caregiver Support Program which now covers multiple service areas. This posting is for our Olympic area which encompasses Kitsap, Jefferson, Clallam, and Mason counties.
The Placement Support Manager is responsible for assuring the health, safety, and emotional well-being of all clients served by Youthnet's Caregiver Support Program. The Placement Support Manager will develop and implement a Placement Support Plan that addresses the needs of each caregiver to provide the level of support required of each youth in their care. The Placement Support Manager will act under Youthnet's mission and philosophy.
TITLE: Placement Support Manager
REPORTS TO: Caregiver Support Supervisor
ESSENTIAL JOB RESPONSIBILITIES: Provide Caregiver Support Services to a caseload as assigned;
  1. Provide individualized case support and coordination of services.
  2. Development of the Caregiver Support Plans.
  3. Delivery of Caregiver Support services. Caregiver Support services are activities that assist the caregiver in supporting a child or youth in their care to access needed medical, social, educational, and other necessary services. These activities include but are not limited to:
  • Developing a Caregiver Support plan with a caregiver for each youth placed into their care;
  • Helping the caregiver to monitor the child's progress relative to the child's service plan;
  • Assist in coordinating the child's referral to services;
  • Providing case aide support;
  • Connecting the caregiver to community and cultural resources when appropriate
  • Assisting the caregiver with payment issues.
  • Assist caregiver and youth in building/maintaining a connection to their family and other important individuals in the youth's life
  • Provide caregiver(s) with resources and skills training to increase their child/youth-specific parenting skills (including behavior management, culturally relevant connections/practices, independent life skills, etc.)
  • Assist with the creation and implementation of child-specific supervision plans as needed
  • Support caregiver in creating an individualized resource list (including daycare/after-school care, medical/dental services, respite care, cultural supports, mental health services, etc.)
  • Monitor foster homes for compliance with health and safety requirements as related to the child/children placed in the home.
  • Ensuring that services provided are documented in the individual client file.
  • Maintain liaison with parents, DSHS caseworkers, school staff, probation officers, therapists, and all other persons necessary for effective treatment.
  • Carry emergency on-call cell phone as established by agency protocol.
  • Other tasks as assigned

COMMUNICATION:
  • Oral Communication:
    • Ability to relate to and interact with clients, foster parents, staff, and others in a professional, collaborative manner.
    • Communicate effectively in individual or group situations including demonstrating listening skills.
    • Ability to communicate with multiple customers including the people receiving support, foster parents, family support aids, biological parents, state personnel, and others.
    • Effectively advocate for people receiving support.
    • Ability to promote non-defensive, collaborative relationships.
  • Written Communication:
    • Ability to communicate effectively in writing using accurate grammatical form and ability to read and interpret written information.
    • Ability to write objective reports and maintain accurate documentation.
    • Ability to complete written requirements in a timely manner, consistent with contractual obligations.

MANAGEMENT SKILLS:
  • Coach, train, and mentor foster parents and provide positive leadership and team building based on respect, cooperation, and competency; which embraces Youthnet's mission, vision, and values.
  • Demonstrates excellence in work standards and tenaciousness in completing tasks.
  • Takes personal responsibility for actions.
  • Ability to effectively problem-solve and make decisions to include resolving crisis situations, and developing resolutions between parties.
  • Ability to work well with other team members by demonstrating ability to cooperate with others in the group using friendly, cooperative relations in accomplishing mutual goals and preparing assignments on time.
  • Demonstrates ability to communicate effectively with people receiving support, co-workers, parents, and supervisors.

Note: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties as requested by their supervisor.
Requirements
MINIMUM QUALIFICATIONS:
  • Support management staff must have:
    • A Master's degree in social services or a closely related field;
OR
  • A Bachelor's degree in social services or closely related field;
OR
  • Five (5) years full-time of documented experience working with children or youth in one or a combination of the following settings:
    • State-licensed in-home or facility-based daycare, or professional nanny;
    • School setting or early learning center;
    • Mental Health Hospital;
    • Juvenile Rehabilitation facility, detention center, law enforcement, or corrections;
    • A child placing agency, residential care program, or as a licensed foster parent;
    • Conducting supervised visits; or
    • Working as staff directly with children or families in a community service organization.
  • Complete a minimum of sixteen (16) hours of the following preservice training
  • Complete a minimum of twelve (12) hours of annual training
  • Willingness to attend agency-sponsored trainings and events;
  • Ability to access resources and support families;
  • Awareness and appreciation of other cultural backgrounds;
  • Ability to work flexible hours;
  • Ability to interact as a team member;
  • Excellent verbal and written communication skills;
  • Knowledge of computer software;
  • Appropriate telephone etiquette and skills;
  • Self-directed, ability to work with minimum supervision and support;
  • Ability to pass a Washington State criminal check;
  • Valid Washington State driver's license and proof of insurance.
  • Ability to work onsite and in person at a Youthnet office, home visits for clients, and other in-person appointments
  • Ability to work remotely and have personal office space for remote work

PHYSICAL AND MENTAL REQUIREMENTS:
  • Required to carry an on-call cell phone and effectively respond to crises both on the phone and, when necessary, in person.
  • Ability to accurately document needed information and case notes promptly.
  • May be required to assume a seated position at a computer or desk for extended periods.
  • Ability to greet the public, use the telephone, and effectively communicate with multiple customers, clients, co-workers, and contractors.
  • Ability to attend meetings/trainings/home visits.
  • Ability to work under stressful conditions that may include dealing with difficult people and handling multiple work assignments.

EQUIPMENT NORMALLY USED:
  • Computer, cellular phone, printer, telephone, fax machine, and copy machine.

Salary Description
22.00-27.49

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