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Support Manager Jobs in Kent, WA (NOW HIRING)

Pape Machinery Inc C&F

Product Support Manager

Fife, WA · On-site

$115K - $155K/yr

As our Product Support Manager, you will be in a multi-faceted leadership role that directs and oversees the parts and service sales operations at the Pape Machinery branches in Tacoma and Montesano.

Check Out My Card LLC

Customer Support Manager

Algona, WA · On-site

$87K - $120K/yr

Customer Support Manager It's a great time to join COMC - Millions of Cards. Endless Joy. Our industry is thriving, and at COMC we're building a team that's passionate about using cutting-edge ...

Globe Machine

Customer Support Manager

Tacoma, WA

The Customer Support Manager leads post-sale customer support operations, including new equipment installations, warranty service, field service, parts sales, and ongoing customer relationships. This ...

Nintex

Manager, IT Support

Bellevue, WA · On-site

The IT Support Manager is responsible for leading Nintex's global IT Support function and delivering a reliable, secure, and high-quality technology experience for employees worldwide. This role ...

Nintex

Manager, IT Support

Bellevue, WA

The IT Support Manager is responsible for leading Nintex's global IT Support function and delivering a reliable, secure, and high-quality technology experience for employees worldwide. This role ...

Outreach

Manager, Technical Support

Seattle, WA · On-site +1

$90K - $160K/yr

About the Team We are seeking an exceptional support manager, with demonstrable experience building teams, career pathing, leading through change and high growth companies as well as passion for the ...

Outreach

Manager, Technical Support

Seattle, WA

$90K - $160K/yr

About the Team We are seeking an exceptional support manager, with demonstrable experience building teams, career pathing, leading through change and high growth companies as well as passion for the ...

Paccar

Vehicle Support Center Supervisor

Renton, WA · On-site

In this leadership role, you'll manage daily team operations while optimizing key performance ... Support onboarding, training, and career development programs for VSC Specialists * Track, evaluate ...

PACCAR

Vehicle Support Center Supervisor

Renton, WA

$90K - $128K/yr

In this leadership role, you'll manage daily team operations while optimizing key performance ... Support onboarding, training, and career development programs for VSC Specialists * Track, evaluate ...

PACCAR

Vehicle Support Center Supervisor

Renton, WA

$90K - $128K/yr

In this leadership role, you'll manage daily team operations while optimizing key performance ... Support onboarding, training, and career development programs for VSC Specialists * Track, evaluate ...

PACCAR

Vehicle Support Center Supervisor

Renton, WA · On-site

$90K - $128K/yr

In this leadership role, you'll manage daily team operations while optimizing key performance ... Support onboarding, training, and career development programs for VSC Specialists * Track, evaluate ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Kent, WA

Support Manager information

See Kent, WA salary details

$25.4K

$76.7K

$136.6K

How much do support manager jobs pay per year?

As of Aug 5, 2026, the average yearly pay for support manager in Kent, WA is $76,650.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,400.00 and $102,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What are the most commonly searched types of Support jobs in Kent, WA? The most popular types of Support jobs in Kent, WA are:
What cities near Kent, WA are hiring for Support Manager jobs? Cities near Kent, WA with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Kent, WA as of July 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $76,650 per year, or $36.9 per hour.

Product Support Manager

Pape Machinery Inc C&F

Fife, WA • On-site

$115K - $155K/yr

Full-time

Posted 12 days ago

Job description

PAPE’ MACHINERY, INC. – CONSTRUCTION & FORESTRY DIVISION –
TACOMA, WA & MONTESANO, WAPRODUCT SUPPORT MANAGER:

Are you looking for a challenge? Do you enjoy leading a team and driving results? Do you strive to be the best and win? If you answered yes to these questions, we want to hear from you! Pape’ Machinery, the premier capital equipment dealer in the West, is seeking a highly motivated and experienced Product Support Manager to lead their team.

At Pape’, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance—all designed to support you and your family.

Make a difference. Grow your career. Join the Pape’ Team!

WHAT YOU’LL DO:

As our Product Support Manager, you will be in a multi-faceted leadership role that directs and oversees the parts and service sales operations at the Pape Machinery branches in Tacoma and Montesano. Every day, you will manage appropriate levels of work in process, establish and communicate goals, forecast sales and required inventory levels, monitor expenses, maintain staff levels, coach members, and maintain customer relations. This is all in an effort to provide exceptional customer service to our customers and be the leading capital equipment dealer in the region. To thrive in this role, you must be a great leader, results-driven, and have the desire to create a great experience for our members and customers.

WHAT YOU NEED:

  • Prior successful management experience in a capital retail goods operation.
  • Prior experience in goal setting, budgeting, personnel management, and demonstrable successful marketing and sales experience.
  • Computer skills, including Microsoft Office suite.
  • Leadership skills and mindset.
  • Excellent communication and customer relations skills.
  • Driver’s license with a good driving record.
Compensation: $115,000-$155,000/yr (Depending on Experience)Why work for Pape’:
  • Competitive pay based on your skills, training, and experience level.
  • Outstanding benefits including – 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
  • Progressive Vacation Plans, Sick Leave & Paid Holidays – Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 1 hour of sick leave for every 40 hours worked, and 7 paid holidays each year. Pape’ vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
  • Advancement – Pape’ is a dynamic, growth-oriented organization with a focus on promoting from within.
  • Stability and reputation — Pape’ is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape’ is known for their stability, honesty and integrity.
  • Equipment – Pape’ has the largest equipment inventory in the West and an unparalleled parts inventory!
  • Employee impact – Enjoy an open-door policy where your voice will be heard and your opinions will matter.
  • Training – You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

The Pape’ Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.