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Support Manager Jobs in Renton, WA (NOW HIRING)

Hiya

Support Platform & Operations Lead

Seattle, WA · On-site

About the Role Hiya is hiring a Support Platform & Operations Lead to define, build, and evolve how product support works across the company. This role exists because support is becoming a more ...

Fischer Services

Office Manager

Mountlake Terrace, WA · On-site

$95K - $120K/yr

Business Support Manager Location : On-Site, Mountlake Terrace, WA FLSA: Exempt/Salaried Reports To : General Manager About Fischer Plumbing: Since 1977, Fischer has built a reputation for delivering ...

CoreWeave

Staff Product Manager, Networking

Bellevue, WA · On-site

$188K - $275K/yr

As a Staff Product Manager, Networking, you will own the strategy and roadmap for CoreWeave ... Family-Forming support provided by Carrot * Paid Parental Leave * Flexible, full-service childcare ...

CoreWeave

Staff Product Manager, Networking

Bellevue, WA · On-site

$188K - $275K/yr

As a Staff Product Manager, Networking, you will own the strategy and roadmap for CoreWeave ... Family-Forming support provided by Carrot * Paid Parental Leave * Flexible, full-service childcare ...

KOHLS

District Manager, PNW North

Redmond, WA

$167K - $278K/yr

Support and execute the team vision, set clear objectives, assign and direct work, manage performance, and maintain open communications to create an effective work environment * Deliver consistent ...

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All JobsSupport Manager JobsSupport Manager Jobs in Renton, WA

Support Manager information

See Renton, WA salary details

$25.3K

$76.4K

$136.1K

How much do support manager jobs pay per year?

As of Jun 20, 2026, the average yearly pay for support manager in Renton, WA is $76,375.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,200.00 and $102,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What jobs pay 500,000 a year in the US?

Support managers typically do not earn $500,000 annually; such high salaries are more common in executive roles, specialized medical fields, or high-level corporate positions. In some cases, senior support or technical directors in large companies with bonuses and stock options can reach this level, but it is rare. Most support management roles have salaries significantly below this threshold.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What jobs pay 2000 a day?

Support managers typically do not earn $2,000 a day; such high daily earnings are more common in specialized roles like executive consultants, high-level sales directors, or certain freelance professionals with significant experience and client bases. These roles often require advanced skills, certifications, or extensive industry expertise. Most support management positions have salaries that are significantly lower than this figure.

What job makes $10,000 a month without a degree?

Support managers typically do not earn $10,000 a month without a degree; high earnings in support roles usually require extensive experience or specialized skills. Jobs that can reach this level without a degree include sales, real estate, or certain entrepreneurial ventures, but they often depend on performance, network, and industry. Most high-paying roles in support or customer service require relevant experience and strong leadership abilities.
What are the most commonly searched types of Support jobs in Renton, WA? The most popular types of Support jobs in Renton, WA are:
What cities near Renton, WA are hiring for Support Manager jobs? Cities near Renton, WA with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Renton, WA as of June 2026, with employment types broken down into 78% Full Time, and 22% Part Time. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $76,375 per year, or $36.7 per hour.
Technical Support Seattle - WA

Technical Support Seattle - WA

Xerox

Seattle, WA

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Xerox rating

7.2

Company rating: 7.2 out of 10

Based on 119 frontline employees who took The Breakroom Quiz

95th of 139 rated electronics manufacturers

Job description

Description & Requirements
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.


Overview:
Xerox corporation, is seeking a full-time, dedicated, customer service-oriented Helpdesk / On-Site Administrator (OSA) to support our customers in Seattle, WA. The Helpdesk / On-Site Administrator is a full-time dedicated resource who will be responsible to oversee the fleet of printers for the customer, will assist with general account management responsibilities including monitoring and support by using the tools and processes to ensure timely supply (toner) delivery, accurate service response and other support provisions. The Helpdesk / On-Site Administrator manages business document output devices (printers and multifunctional devices) and software at our client's location(s) with a focus on maximizing uptime, utilization and user satisfaction while minimizing costs. They will assist other site team members in developing, implementing, and managing ongoing site operations.

Responsibility:
  • Monitors all facets of the equipment fleet program to ensure that our client's performance standards are maintained, and contracted service levels are consistently met.
  • Engages our client and/or third-party resources to anticipate and prevent problems, as well as to remedy problems as they occur.
  • Acts as a supporting interface to all client locations for management of performance issues.
  • Monitors the parts and supplies procurement and distribution program, as well as an onsite inventory of key parts and supply items, including waste toner bottles.
  • Monitors Call / Support Center activity to ensure service response requirements are met and that parts arrive in support of dispatched service technicians at the appropriate place and time.
  • Coordinates and tracks equipment moves, removals, and installations.
  • Manages the collection of periodic meter readings, including review and validation.
  • The Helpdesk / On-Site Administrator will work closely with our customer to integrate with the chosen helpdesk ticketing platform.
  • Proactively manages proper configuration including set-up of consistent workflow scanning settings for all locations. For example, Dynamic Host Configuration Protocol (DHCP) and Media Access Control (MAC) Address. 
  • Proactively manages firmware version prior to installation of new and swapped multifunctional devices to ensure ease of implementation. Maintains / updates the Supplier Fleet Management databases and generates / distributes appropriate periodic reports.
  • Acts as an advocate for the client in all matters concerning the fleet and provides analysis, reporting and other support as required.

Qualifications:
  • Prior experience managing equipment fleet implementations.
  • A+ Certification.
  • Software / Server experience.
  • Experience with printers and multifunctional devices on Local Area Networks.

How We Set You Up for Success:
  • You will have access to all the support staff and tools from suppliers to manage the day-to-day operations of the client's equipment and software. 
  • Must complete and adhere to our customer's standards for annual Compliance training.  This training is scheduled in advance and typically requires approximately 8-20 hours to complete and covers such topics as Genoa security, HIPAA rules, workplace ethics, code of conduct and other related topics. 
  • You will be equipped with mobile devices that will alert them to a service call or request for support to be dispatched from our Call Center.
  • After implementation, supplier will collaborate with our client on a continual basis to review the Helpdesk / On-Site Administrator job duties and provide recommendations for improvement based on advanced technology tools for delivery and transparency of services in real time.

What We Offer:
  • Competitive compensation (hourly compensationand applicable overtime).
  • Comprehensive benefits offerings (including medical,dental, vision, life insurance).
  • Retirement Plan - 401k.
  • Paid holidays, personal choice days, and paid time off.
  • A culture that offers flexibility and a healthy work lifebalance.

With Our Technology, Build Your Future at Xerox. Apply Now!

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What Xerox employees say

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About Xerox

Sourced by ZipRecruiter

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients -- no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Norwalk, CT, US

Year founded

1906

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