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Support Manager Jobs in Renton, WA (NOW HIRING)

Stripe

Product Lead, Support Experience

Seattle, WA · On-site

You'll be leading and growing a team of experienced Product Managers who have a track record of delivering high impact products that elevate the support experience for Stripe's users and our user ...

Stripe

Product Lead, Support Experience

Seattle, WA

You'll be leading and growing a team of experienced Product Managers who have a track record of delivering high impact products that elevate the support experience for Stripe's users and our user ...

Fischer Services

Office Manager

Mountlake Terrace, WA · On-site

$95K - $120K/yr

Business Support Manager Location : On-Site, Mountlake Terrace, WA FLSA: Exempt/Salaried Reports To : General Manager About Fischer Plumbing: Since 1977, Fischer has built a reputation for delivering ...

CoreWeave

Staff Product Manager, Networking

Bellevue, WA · On-site

$188K - $275K/yr

As a Staff Product Manager, Networking, you will own the strategy and roadmap for CoreWeave ... Family-Forming support provided by Carrot * Paid Parental Leave * Flexible, full-service childcare ...

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Support Manager information

See Renton, WA salary details

$25.3K

$76.4K

$136.1K

How much do support manager jobs pay per year?

As of May 30, 2026, the average yearly pay for support manager in Renton, WA is $76,375.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,200.00 and $102,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are the most commonly searched types of Support jobs in Renton, WA? The most popular types of Support jobs in Renton, WA are:
What cities near Renton, WA are hiring for Support Manager jobs? Cities near Renton, WA with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Renton, WA as of May 2026, with employment types broken down into 86% Full Time, 8% Part Time, 1% Temporary, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $76,375 per year, or $36.7 per hour.
Shift Supervisor - Cloud Support (Swing)

Shift Supervisor - Cloud Support (Swing)

ASM Research

Redmond, WA • On-site

Full-time

Posted 4 days ago

ASM Research rating

8.6

Company rating: 8.6 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

25th of 203 rated it services

Job description

Supervises and coordinates activities of a team of IT members engaged in computer operations, computer systems, computer programming, and the company's network to assure effective computer resources are provided to users. Serve as a part of the incident management team in a 24x7 Cloud based environment. Diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availability.
Job Responsibilities
  • Responsible for team productivity to ensure maximum output with a high Customer Satisfaction rating.
  • Analyzes performance indicators such as number of transactions per second, response time, and number of programs being processed to ensure systems are operating efficiently.
  • Studies problems and capabilities, and develops solutions for improved operating procedures, alternate processing methods, communications, information flow, management reporting, and operational efficiency.
  • Provides recommendations on short term systems projects/plans.
  • Prepares operational forecasts and requirements for data processing, systems development, and communications.
  • Oversees the conduct of feasibility studies for systems improvement and the preparation of systems project proposals.
  • Ensures compliance with policies, processes and procedures governing team deliveries to achieve work outputs of the team.
  • Monitors and supports the complex information technology and systems infrastructures.
  • Conducts analysis including planning, designing, and evaluating a variety of complex information technology tools.
  • Troubleshoots and resolves unique or complex problems in an efficient manner.
  • Performs root cause analysis and diagnostics on the more unique or complex production systems.
  • Administers and runs complex tests on operating system and related software.
  • Overall responsibility for leading the program, department, or functional area as designated. Oversees. directs, and mentors subordinate staff; communicates job expectations and enforces organizational policies, procedures and core values; responsible for recruiting staff, approving timecards, and conducting performance reviews and disciplinary measures.
  • Reviews system logs to identify and mitigate system issues.
  • Responds to incident tickets in a 24x7 operational environment to meet SLA objectives.
  • Update knowledge base troubleshooting guides and lessons learned as required.
  • Document system issues resulting in system outages and coordinate change though change management process.
  • Monitor solution performance according to client specification and SLAs, escalate as needed.

Minimum Qualifications
Bachelor's Degree in IT, Computer Science or a related field preferred, or equivalent relevant experience. 4-6 years of experience in Information Technology with 2 years of experience managing IT staff.
2 years of operations experience providing application infrastructure support; 1 year performing system administrator support.
Clearance Requirements
Active TS clearance
Other Job Specific Skills
  • Must have strong communication skills and be able to effectively communicate technical issues.
  • Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Advanced knowledge of issued hardware and/or software products and excellent working knowledge of personal computers and peripherals required.
  • Ability to get team members to work together to accomplish tasks.
  • Stays up to date technically and applies new knowledge to job.
  • Ability to think long-term and establish achievable action plans.
  • Actively looks for ways to help people in the most efficient manner.
  • Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Understands the implications of new information for both current and future problem-solving and decision-making.
  • Experience with system administration support tools such as Windows/Linux
  • Experience supporting a 24x7 cloud-based environment.
  • Experience in supporting Cloud based environment and tools such as Azure.
  • Experience analyzing, troubleshooting, and providing solutions for technical issues.
  • Strong organizational and multi-tasking skills.

Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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