ZipRecruiter

Log In

1

Support Manager Jobs in Renton, WA (NOW HIRING)

Boeing

Operations Support Services Manager

Renton, WA · On-site

Operations Support Services Manager Company: The Boeing Company Boeing's Global Real Estate and Facilities (GREF) organization is currently seeking a strategic, results-driven Operations Support ...

Boeing

Operations Support Services Manager

Renton, WA · On-site

Operations Support Services Manager Company: The Boeing Company Boeing's Global Real Estate and Facilities (GREF) organization is currently seeking a strategic, results-driven Operations Support ...

Breville

NA Consumer Support Supervisor

Seattle, WA · On-site

The Customer Support Manager is responsible for leading the day-to-day operations of the North America SCBU support team and maintaining the high standard of care our customers expect. This role ...

Boeing

Operations Support Services Manager

Seattle, WA · On-site

Operations Support Services Manager Company: The Boeing Company Boeing's Global Real Estate and Facilities (GREF) organization is currently seeking a strategic, results-driven Operations Support ...

Boeing

Operations Support Services Manager

Auburn, WA · On-site

Operations Support Services Manager Company: The Boeing Company Boeing's Global Real Estate and Facilities (GREF) organization is currently seeking a strategic, results-driven Operations Support ...

Stripe

Product Manager, Support Experience

Seattle, WA · Hybrid

What you'll do As a Product Manager for Support Experience, you will be responsible for improving the outcomes of Stripe's user-facing AI agent that holds 100k+ conversations per week. You'll be at ...

Stripe

Product Manager, Support Experience

Seattle, WA · On-site

What you'll do As a Product Manager for Support Experience, you will be responsible for improving the outcomes of Stripe's user-facing AI agent that holds 100k+ conversations per week. You'll be at ...

BlinkRx

IT Support Manager (Service Desk)

Seattle, WA · On-site

They are seeking an IT Support Manager to lead their Service Desk team, ensuring seamless IT support for employees and improving operational efficiency across the organization. Responsibilities : • ...

BlinkRx

IT Support Manager (Service Desk)

Kirkland, WA · On-site

They are seeking an IT Support Manager to lead the Service Desk team, ensuring high-quality IT support and a seamless employee experience across the organization. Responsibilities : • Own day-to ...

next page

Showing results 1-20

People also search for

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Renton, WA

Support Manager information

See Renton, WA salary details

$25.3K

$76.4K

$136.1K

How much do support manager jobs pay per year?

As of May 30, 2026, the average yearly pay for support manager in Renton, WA is $76,375.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,200.00 and $102,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are the most commonly searched types of Support jobs in Renton, WA? The most popular types of Support jobs in Renton, WA are:
What cities near Renton, WA are hiring for Support Manager jobs? Cities near Renton, WA with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Renton, WA as of May 2026, with employment types broken down into 86% Full Time, 8% Part Time, 1% Temporary, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $76,375 per year, or $36.7 per hour.

Support Services Supervisor

SD Department of Veterans Affairs

Seattle, WA

$100.60K/yr

Other

Posted 11 days ago

Job description

The incumbent serves as the supervisor of the administrative section of the Support Services Division at the Seattle Regional Office. The incumbent plans for, organizes, administers, and directs how the support services work will be accomplished for the organizations served. Plans and directs programs and responsible for total functions.Qualifications:To qualify for this position, applicants must meet all requirements by the closing date of this announcement: 05/28/2026.
TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements.
  • For a GS-12 position you must have served 52 weeks at the GS-11 level.
The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.
BASIC REQUIREMENT: In order to be found qualified, applicants must meet the Individual Occupational Requirement(IOR) below:Specialized Experience: One year of specialized experience equivalent to at least the next lower level in the normal line of progression that demonstrated knowledge of the methods and procedures for providing or performing a variety of functions and services applicable to the position to be filled; ability to plan, organize, and control work involving diverse activities; ability to gain cooperation and coordinate the work of others; and skill in oral and written communications.
Examples of qualifying specialized experience include:
  • Management analyst or technician or other work that included study, analysis, or evaluation leading to the development or improvement of managerial or administrative policies, practices, and procedures.
  • Administrative officer or assistant, budget administration, program analysis, or other work that demonstrated knowledge of an organization and its functions, and the ways in which support services can facilitate the work of the organization.
  • Office management experience that included responsibility for directing a variety of support services such as typing, mail processing, purchase of supplies and equipment, etc.
  • Secretarial work that required monitoring and coordinating administrative and processing work of subordinate elements through a system of internal procedures, controls, production, progress reporting, etc., to insure the efficient operation of an organization.
  • Military experience that included responsibility for directing a variety of support functions such as communications, property management, mail service, facilities and equipment maintenance, etc.
In addition to the above Basic Requirements/IOR you must also meet the specialized experience requirements. To qualify for the Supervisory Support Services Specialist at the GS-12 grade level, applicants must possess one year of specialized experience equivalent to the GS-11 grade level or equivalent. Specialized Experience may have been gained in the Federal, Military, or private sectors. Specialized Experience is defined as experience overseeing or assisting with managing the administrative operations of a work unit. To be qualifying the experience must demonstrate experience with budget, procurement, and facilities management.Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.
Physical Requirements: The work is primarily of a sedentary nature. There are occasional periods of walking, standing, bending, and carrying of light items.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.Education:EDUCATION: There is no educational substitution for the GS-12 level.
Employment Type: OTHER

Apply