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Support Manager Jobs in Renton, WA (NOW HIRING)

PACCAR

Dedicated Fleet Support Account Manager

Renton, WA · On-site

$70K - $96K/yr

The Dedicated Fleet Support team is responsible for building and managing relationships across PPD, Kenworth, Peterbilt, PACCAR Dealers and our top 100 fleet customers. This role is responsible for ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Renton, WA

Support Manager information

See Renton, WA salary details

$25.3K

$76.4K

$136.1K

How much do support manager jobs pay per year?

As of Jul 11, 2026, the average yearly pay for support manager in Renton, WA is $76,375.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,200.00 and $102,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. Managing difficult interactions and meeting performance metrics are common sources of pressure in this role.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are high paying manager jobs?

High paying manager jobs include executive roles such as Chief Executive Officer, Chief Operating Officer, and Vice President, as well as specialized managerial positions in industries like finance, technology, and healthcare. These roles typically require extensive experience, leadership skills, and often advanced certifications or degrees, with salaries often exceeding six figures annually.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience, strong communication skills, and leadership abilities are often more important for this role than formal education alone.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.
What are the most commonly searched types of Support jobs in Renton, WA? The most popular types of Support jobs in Renton, WA are:
What cities near Renton, WA are hiring for Support Manager jobs? Cities near Renton, WA with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Renton, WA as of July 2026, with employment types broken down into 85% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $76,375 per year, or $36.7 per hour.
Manager, Technical Support Engineering

Manager, Technical Support Engineering

Weights & Biases

Bellevue, WA • On-site

Full-time

Posted 1 hour ago

Job description

Job Summary:
Weights & Biases, acquired by CoreWeave, is focused on creating a powerful platform for AI development and deployment. As the Manager of Technical Support Engineering, you will lead a team of support engineers to ensure high-quality user experiences and collaborate with cross-functional teams to address customer needs and improve product insights.
Responsibilities:
• Lead, coach, and develop a team of Technical Support Engineers, setting a high bar for quality, responsiveness, and technical depth
• Own team performance against SLA commitments, identifying and addressing gaps in coverage, tooling, and process
• Partner cross-functionally with Engineering, Product, and Field Engineering to surface customer trends, escalate critical issues, and close the feedback loop between users and builders
• Build and maintain a culture of curiosity and continuous learning — helping your team stay sharp on the W&B product and the broader AI/ML ecosystem
• Hire, onboard, and ramp new team members, setting them up for success from day one
• Develop team members' careers through regular 1:1s, structured feedback, and growth-oriented development plans
• Identify systemic gaps in documentation, tooling, or process and drive improvements in collaboration with internal stakeholders
• Represent the voice of the customer in cross-functional discussions, translating support trends into actionable product insights
• Own the on-call rotation structure for weekend and off-hours coverage across the team
Qualifications:
Required:
• 4+ years of experience managing a technical support or field engineering team, ideally in a SaaS or AI/ML environment
• Hands-on technical background — you've worked in a support, engineering, or ML role and can speak credibly about the problems your team is solving
• Experience working in a high-growth startup or fast-moving technology company, where the roadmap shifts and you've had to adapt quickly
• Strong cross-functional collaborator — you build relationships across teams and know how to influence without authority
• Data-driven approach to team management: you track what matters, spot trends, and use metrics to drive decisions
• Clear, direct communicator who gives feedback with care and holds the team to a high standard
• Passion for AI/ML and genuine interest in the tools and workflows your customers use every day
Preferred:
• Familiarity with the Weights & Biases product or experience supporting ML practitioners
• Experience with cloud infrastructure (AWS, GCP, Azure) or Kubernetes in a support or technical context
• Background in Python or experience supporting a Python-heavy user base
• Prior experience building or scaling a support function from the ground up
• Experience with ML frameworks such as PyTorch, TensorFlow, or JAX
Company:
Weights & Biases is a developer-first MLOps platform that builds machine learning performance visualization tools. It is a sub-organization of CoreWeave. Founded in 2017, the company is headquartered in San Francisco, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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