Virtual Program Manager Jobs in Tennessee (NOW HIRING)

POSITION SUMMARY:

The Project Director will serve as a member of the Leadership team of WestCare Tennessee and will work to ensure the delivery of quality services to their staff and to the individuals served in the Next Chance Workforce Program. This position will be responsible for the administrative services, daily program operation, implementation of all activities, oversight to staff and prepare agency standard operation procedures for the Next Chance Workforce Program.

ESSENTIAL JOB FUNCTIONS:

• Embraces and embodies the mission, vision, guiding principles, clinical vision and goals of WestCare Tennessee.
• Serve as primary contract to the Grant Project Officer.
• Hiring of program staff.
• Supervise staff (Counselor, Case Manager, Employment Specialist, and Peer Support Specialist and ensure that all staff duties are completed in a timely manner.
• Conducts staff orientation.
• Develop and implement staff development, staff orientation, and in-service training programs on a regularly scheduled basis.
• Provide continuous professional and vocational improvements to staff.
• Provides direction of program activities and outreach to staff.
• Schedule weekly staff team meetings either virtually or in-person to discuss updates, successes, barriers or challenges to meeting grant requirements and plan service activities.
• Attend necessary monthly integrated staff team meetings in coordinating the care and services for each enrolled participant.
• Attend in-person and virtual program conferences and meetings, community meetings, and events as deemed necessary.
• Ensure the program design, development, and implementation is meeting expectations of the grant requirements and report that to the Regional Administrator.
• Review all curricula, training resources and program material for cultural appropriateness and make appropriate changes.
• Supervise the collaboration and coordination of services with key partners and other outside agencies.
• Serve as community contact person to conduct program presentations at monthly meetings and updates to grant partners including those who have submitted letters of commitment.
• Build new relationships with additional businesses, government officials, agency leaders and other influential individuals that will support the Next Chance Workforce grant activities and services.
• Prepare and submit monthly activity reports to both SAMHSA and to the Regional Administrator of Tennessee using required data tracking systems or reporting forms.
• Monitor program expenditures to maintain proper inventory of supplies and equipment to ensure supply orders and program activities remain within budgetary limits.
• Review weekly workplans and weekly reports for scheduled activities/meetings from each staff confirming staff workplans align with grant performance measures and data collection requirements.
• Maintain compliance with all licensing, permitting, and funding bodies.
• Keep Clinical Supervisor well informed in operations so the Clinical Supervisor can provide proper consultation for the program in relation to licensure standards and accuracy.
• Review and conduct each employee's job performance yearly.
• Review the Individual Employment Plan (IEP) with staff to identify strengths, abilities, and preferred employment opportunities so that the participant may begin the process of employment identification.
• Work closely with program Evaluator and Research Assistant in the collection of program data from appropriate staff.
• Work with Evaluation team to ensure all evaluation and performance improvement data is collected and entered according to agency and funding requirements.
• Track all staff training and share with program Research Assistant completed trainings.
• Gather and compile appropriate materials with prior approval to create Public Service Announcements (PSAs) and media campaigns that promote the program goals and objectives in conjunction with the local radio and TV stations.
• Assess the need and make decisions regarding the delivery of the appropriate individual, group, and/or family trauma counseling, treatment, transition and discharge planning.
• Implement and supervise adherence to agency policies and budgets.
• Keep the TN Regional Administrator fully advised of general agency operations on a daily basis as needed.
• Collaborate with other WestCare Tennessee team members to promote and meet requirements.
• Participate in Performance Improvement Committee meetings.
• Participate in Continuous Quality Improvement activities on an ongoing basis.
• Will engage and complete the required WestCare Tennessee eLearning, and any other program related trainings.

ESSENTIAL QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Experience and Competencies:

• Administrative experience and capabilities including budgeting responsibilities and personnel management.
• Excellent communication skills.
• Ability to exercise good judgment and discretion.
• Ability to work well in a team environment.
• Adherence to the highest standard of ethical conduct, especially to standards governing confidentiality.
• Professional appearance and demeanor.
• Must be culturally/linguistically sensitive to populations served.
• Valid driver's license and ability to obtain and maintain WestCare's vehicle insurance is required.
• CPR Certification, First Aid Certification.

EDUCATION and/or EXPERIENCE:

• Three (3) years' experience working with diverse and minority populations preferred.
• Graduation with a four-year degree in Addiction Counseling, Psychology, Social Work, Community and Human Services, Rehabilitation Counseling, or related field is required. Experience in related project field may be substituted for degree.

LICENSURE/CERTIFICATION:

• Not applicable for this position.

WORKING CONDITIONS:

• Work is performed in a combination of an office and outdoor setting.
• Some outdoor activities and travel will be required.
• Some travel will be required to trainings and conferences.
• Regular and prompt attendance is required throughout employment.

ESSENTIAL PHYSICAL AND MENTAL DEMANDS OF THE JOB:

The employee must be able to perform the following essential duties and activities with or without accommodation:

PHYSICAL DEMANDS:

• Requires mobility and physical activity: Having an adequate range of body motion and mobility to work in an office, residential, or outdoor environment including standing and walking (even and uneven surfaces), sitting for extended periods of time, bending, twisting, reaching, balancing, occasional lifting and carrying of up to fifty pounds. Use of computer and telephone systems is required which includes coordination of eye and hand, and fine manipulation by the hands (typing, writing, and working with files). Requires the ability to defend oneself and clients in physically abusive situations using approved physical de-escalation techniques.
• Requires talking: Expressing or exchanging ideas by means of the spoken word. Talking is required to impart oral information to employees, clients, patients, and the public, and in those activities in which the employee is required to convey detailed or important spoken instructions to others accurately, loudly, or quickly.
• Requires hearing: Hearing is required to receive and communicate detailed information through oral communication.
• Requires seeing: Clarity of vision at 20 inches or less and at distance. This factor is required to complete paperwork for many of the employee's essential job functions and to observe client behavior and activities in and out of the facility.
• The normal work routine involves no exposure to human blood, body fluids or tissues. However, exposure or potential exposure may be required as a condition of employment. Appropriate personal protective equipment will be readily available to every employee.

MENTAL DEMANDS:

• Requires the ability to collect and analyze complex numerical and written data and verbal information to reach logical conclusions.
• Requires the ability to work and cooperate with clients, co-workers, managers, the public and employees at all levels to exchange ideas, information, instructions, and opinions.
• Requires the ability to work under stress and in emotionally charged settings.
• The ability to defend oneself and clients in mentally/verbally abusive situations using approved mental/verbal de-escalation techniques.