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Virtual Help Desk Jobs in Virginia (NOW HIRING)

DMI

Help Desk / IT Solution Center Manager

Quantico, VA · On-site

$136K/yr

Oversees User Support and Help Desk Specialists resolving request/problem incidents. Ensures all ... Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment ...

DMI

Help Desk / IT Solution Center Manager

Quantico, VA · On-site

$136K - $170K/yr

Oversees User Support and Help Desk Specialists resolving request/problem incidents. Ensures all ... Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment ...

Visionary Technology Consultants

Be Seen First

Tier 2 Help Desk

Chantilly, VA · On-site

$28 - $30/hr

Virtual desktop support * Familiarity with IPT voice technologies and collaboration tools like Microsoft Teams, Cisco Jabber * Provide technical A/V support including critical videoconference ...

Nightwing

IT Helpdesk Analyst

Arlington, VA · On-site

$55K - $106K/yr

Responsibilities: - Serve as the first level Help Desk for the TEN Lab's systems and accounts ... for Virtual Private Network (VPN) or Virtual Desktop Infrastructure (e.g., Citrix) to users ...

Nwis

IT Helpdesk Analyst

Arlington, VA

$55K - $106K/yr

Responsibilities: - Serve as the first level Help Desk for the TEN Lab's systems and accounts ... for Virtual Private Network (VPN) or Virtual Desktop Infrastructure (e.g., Citrix) to users ...

Nwis

IT Helpdesk Analyst

Arlington, VA

$64K - $128K/yr

Responsibilities: - Serve as the first level Help Desk for the TEN Lab's systems and accounts ... for Virtual Private Network (VPN) or Virtual Desktop Infrastructure (e.g., Citrix) to users ...

Nightwing

IT Helpdesk Analyst

Arlington, VA · On-site

$55K - $106K/yr

Responsibilities: - Serve as the first level Help Desk for the TEN Lab's systems and accounts ... for Virtual Private Network (VPN) or Virtual Desktop Infrastructure (e.g., Citrix) to users ...

SimVentions, Inc

IT/Helpdesk Spt Spec I

Fredericksburg, VA · On-site

$41K - $58K/yr

Proficiency with the Zendesk help desk system * Experience providing technical A/V support for in-person, hybrid, and virtual meetings, including troubleshooting projectors, displays, microphones ...

SimVentions, Inc

IT/Helpdesk Spt Spec I

Fredericksburg, VA · On-site

$41K - $58K/yr

Proficiency with the Zendesk help desk system * Experience providing technical A/V support for in-person, hybrid, and virtual meetings, including troubleshooting projectors, displays, microphones ...

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Virtual Help Desk information

See Virginia salary details

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How much do virtual help desk jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for virtual help desk in Virginia is $22.23, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.81 per hour, depending on experience, location, and employer.

What is a virtual help desk?

Virtual help desk jobs involve providing technical support and assistance to customers or employees remotely, often via phone, email, or chat. Professionals in these roles troubleshoot software, hardware, and network issues, guide users through problem-solving steps, and escalate complex issues as needed. They play a crucial role in maintaining smooth IT operations for organizations by resolving issues quickly and efficiently from a remote location.

What are the key skills and qualifications needed to thrive as a virtual help desk professional?

To thrive as a Virtual Help Desk professional, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of computer systems and networks, often supported by a relevant IT certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems such as Zendesk or ServiceNow, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are vital soft skills for effectively assisting users and managing stressful situations. These skills and qualities ensure efficient, accurate support for end-users and contribute to high customer satisfaction in a remote environment.

What are some common challenges faced by virtual help desk professionals, and how can they be addressed?

Virtual Help Desk professionals often encounter challenges such as managing high volumes of support requests, communicating clearly with users remotely, and troubleshooting issues without physical access to devices. To address these, it's important to prioritize tickets effectively, utilize remote access tools, and develop strong written and verbal communication skills. Additionally, ongoing training in the latest support technologies and regular collaboration with team members can help overcome these challenges and ensure excellent service delivery.

What is the difference between Virtual Help Desk vs Technical Support Specialist?

AspectVirtual Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma; certifications like CompTIA A+ or Network+
Work EnvironmentRemote, customer service-focusedRemote or on-site, technical troubleshooting
Employer & Industry UsageIT service providers, tech companies, MSPsIT companies, tech support firms, hardware vendors

The Virtual Help Desk and Technical Support Specialist roles both require technical knowledge and certifications like CompTIA A+. The main difference lies in their focus: Virtual Help Desk roles emphasize customer service and remote support, while Technical Support Specialists often handle more technical troubleshooting and hardware issues. Both roles are essential in IT support environments and often overlap in skills and certifications.

What are the most commonly searched types of Help Desk jobs in Virginia?

The most popular types of Help Desk jobs in Virginia are:

What cities in Virginia are hiring for Virtual Help Desk jobs?

Cities in Virginia with the most Virtual Help Desk job openings:

Virtual Help Desk jobs near you
Infographic showing various Virtual Help Desk job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 31% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $46,228 per year, or $22.2 per hour.

Help Desk / IT Solution Center Manager

DMI

Quantico, VA • On-site

$136K/yr

Other

Medical, Life, Retirement

Re-posted 17 days ago

Job description

About DMI
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com
About the Opportunity
DMI, LLC is seeking a Help Desk / IT Solution Center (ITSC) Manager to join us.
Duties and Responsibilities: Manages and operates a centralized service desk. Oversees User Support and Help Desk Specialists resolving request/problem incidents. Ensures all tickets are properly resolved as quickly as possible. Coordinates technical support from other administrators and developers as required. Measures the effectiveness of incidents/problems to determine resolution rates and potential system-wide issues.
Qualifications
Education and Years of Experience: Minimum of ten (10) years of experience, of which at least five years must be specialized. Specialized experience includes: management of help desks in a multi-server environment, comprehensive knowledge of PC operating systems, e.g., Windows, as well as networking and mail standards, and supervision of help desk employees. General experience includes information systems development, network, and other work in the client/server field, or related fields.
Required Skills & Certifications: Must have demonstrated ability to communicate orally and in writing, and a positive customer service attitude. Experience in the day-to-day operation of a service desk. Experience with customer relationship management. ITIL training and/or certification a plus. Demonstrated ability to communicate orally and in writing. Minimum Microsoft Certified Solutions Associate (MCSA) certification at start. Position shall meet the requirements of an ITA II per the DoD 8570.01-M, requiring a minimum of Security Plus certification or equivalent.
Clearance Requirements: This position requires the person(s) to be eligible and adjudicated to the TS/SCI clearance level at contract start.
Citizenship Status Required: Must be a U.S. Citizen
Physical Requirements: None required for this position.
Location: Quantico, VA
#LI-JL1
Minimum Salary Rate
$136,668
Median Salary Rate
$170,834
Working at DMI
DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:
  • Do What's Right - We lead with honesty and integrity.
  • Own the Outcome - We take responsibility and deliver.
  • Deliver for Our Customers - We are relentless about delivering value.
  • Think Bold, Act Smart - We innovate with purpose.
  • Win Together - We collaborate and celebrate our success.

These values aren't just ideals-they show up in how we support every part of your well-being:
  • Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
  • Development - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
  • Financial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
  • Recognition - Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
  • Wellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.
No Agencies Please
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

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