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Virtual Help Desk Jobs in Florida (NOW HIRING)

Metova Federal

Help Desk Engineer

Orlando, FL · On-site

Support the configuration, execution, and troubleshooting of virtual environments created by users ... help desk operations. * DoD 8570 IAT Level II or greater certification such as Security+, CCNA ...

Metova Federal

Help Desk Engineer

Orlando, FL · On-site

Support the configuration, execution, and troubleshooting of virtual environments created by users ... help desk operations. * DoD 8570 IAT Level II or greater certification such as Security+, CCNA ...

iVenture Solutions

IT Help Desk Technician

Tampa, FL · On-site

$37K - $50K/yr

IT Help Desk Technician Department: Orion Employment Type: Full Time Location: Tampa, FL ... Super cool technology - virtual lab, paid certifications and training days * iVenture is rated by ...

iVenture Solutions

IT Help Desk Technician

Tampa, FL

$37K - $50K/yr

Help Desk Technicians help iVenture clients solve problems with PCs, Macs, desktop applications ... Super cool technology - virtual lab, paid certifications and training days * iVenture is rated by ...

brs

Help Desk Technician

Jacksonville, FL

$18.50 - $25/hr

Vista Defense Technologies is currently hiring a Help Desk Technician to support our ongoing ... Experience with Juniper Virtual Private Network (VPN) or similar VPN program and experience ...

BRS

Help Desk Technician

Jacksonville, FL · On-site

$18.50 - $25/hr

Vista Defense Technologies is currently hiring a Help Desk Technician to support their ongoing ... Virtual Private Network (VPN) or similar VPN program and experience troubleshooting VPN programs ...

Apex Systems

IT Help Desk Analyst II

Maitland, FL · On-site

Job#: 3040935 IT Help Desk Analyst II Location: Maitland, Florida (Onsite 4 days a week) Role ... Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Systems

Service Desk Coordinator

Pensacola, FL · On-site

$20 - $26.25/hr

... helping internal teams stay productive. If you thrive in a high-energy environment, enjoy problem ... Apex uses a virtual recruiter as part of the application process. Click for more details. If you ...

MUFG Bank, Ltd.

Service Desk Data Analyst

Tampa, FL

$19.25 - $26.50/hr

The Service Desk Data Analyst is a critical role within our IT Service Management (ITSM) operation ... Citrix Virtual Desktop, Citrix Workspace, and Microsoft Virtual Desktop administration.

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Virtual Help Desk information

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How much do virtual help desk jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for virtual help desk in Florida is $18.53, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.67 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Virtual Help Desk professional, and why are they important?

To thrive as a Virtual Help Desk professional, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of computer systems and networks, often supported by a relevant IT certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems such as Zendesk or ServiceNow, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are vital soft skills for effectively assisting users and managing stressful situations. These skills and qualities ensure efficient, accurate support for end-users and contribute to high customer satisfaction in a remote environment.

What are virtual help desk jobs?

Virtual help desk jobs involve providing technical support and assistance to customers or employees remotely, often via phone, email, or chat. Professionals in these roles troubleshoot software, hardware, and network issues, guide users through problem-solving steps, and escalate complex issues as needed. They play a crucial role in maintaining smooth IT operations for organizations by resolving issues quickly and efficiently from a remote location.

What are some common challenges faced by Virtual Help Desk professionals, and how can they be addressed?

Virtual Help Desk professionals often encounter challenges such as managing high volumes of support requests, communicating clearly with users remotely, and troubleshooting issues without physical access to devices. To address these, it's important to prioritize tickets effectively, utilize remote access tools, and develop strong written and verbal communication skills. Additionally, ongoing training in the latest support technologies and regular collaboration with team members can help overcome these challenges and ensure excellent service delivery.

What is the difference between Virtual Help Desk vs Technical Support Specialist?

AspectVirtual Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma; certifications like CompTIA A+ or Network+
Work EnvironmentRemote, customer service-focusedRemote or on-site, technical troubleshooting
Employer & Industry UsageIT service providers, tech companies, MSPsIT companies, tech support firms, hardware vendors

The Virtual Help Desk and Technical Support Specialist roles both require technical knowledge and certifications like CompTIA A+. The main difference lies in their focus: Virtual Help Desk roles emphasize customer service and remote support, while Technical Support Specialists often handle more technical troubleshooting and hardware issues. Both roles are essential in IT support environments and often overlap in skills and certifications.

What are the most commonly searched types of Help Desk jobs in Florida? The most popular types of Help Desk jobs in Florida are:
What cities in Florida are hiring for Virtual Help Desk jobs? Cities in Florida with the most Virtual Help Desk job openings:
Virtual Help Desk jobs near you
Help Desk Engineer

Help Desk Engineer

By Light Professional IT Services LLC

Orlando, FL • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Company Overview
By Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams for whatever comes next. Headquartered in McLean, VA, By Light supports defense, civilian, and commercial IT customers worldwide.
Cole Engineering Services (CESI), a By Light company, is recognized as a premier provider of modeling and simulation (M&S) training solutions to the Federal Government and industry. Since 2004, CESI has been at the forefront of developing, maintaining, and integrating simulation-based training, serious gaming, technical services, training and other support in live, virtual, constructive, and gaming (LVCG) domains. CESI also designs, builds and runs infrastructure, platforms, applications and processes that enable cyber training for the integrated multi-domain force. Our vision is to become a worldwide full spectrum LVCG and cyber training/analysis developer, integrator and services provider.
Position Overview
The PCTE Help Desk provides top-tier IT support to a variety of PCTE users in a multifaceted and dynamic environment. Successful Help Desk Engineers will be proficient across a wide range of IT and cybersecurity products, tools, architectures, and implementations, utilizing this expertise to document, monitor, and resolve reported issues while ensuring adherence to operational service level standards. Collaboration with customers and third-party organizations is crucial, and the Help Desk Engineers must be adept at responding to ad-hoc technical requirements while managing priorities across the enterprise. The ability to thrive in high-pressure situations is essential.
The position is full-time on-site in Orlando, FL. As the PCTE Help Desk operates 24x7x365, our opening is for Monday-Friday, 0000-0800.
Responsibilities
  • Use Jira Service Manager tools and vSphere to monitor and maintain the PCTE platform guaranteeing its peak performance.
  • Oversee the creation and maintenance of user accounts, address platform issues raised by users, and ensure swift resolutions.
  • Incorporate user feedback for ongoing improvements to the customer experience.
  • Support the configuration, execution, and troubleshooting of virtual environments created by users within PCTE.
  • Use product information and solution databases for thorough research and troubleshooting, delivering comprehensive solutions.
  • Offer guidance on issue resolution approaches and escalate issues as needed.
  • Support software and device installations/upgrades, including hardware-in-the-loop.

Required Experience/Qualifications
  • Bachelor's degree in a technical discipline such as information technology, computer science, systems or software engineering from an accredited college or university. Six years of relevant experience can be substituted for a bachelor's degree.
  • 5+ years of directly related experience supporting help desk operations.
  • DoD 8570 IAT Level II or greater certification such as Security+, CCNA, CISSP or other equivalent certification within six months of hire.
  • AWS Certified Solutions Architect (Associate), VMware VCP-Cloud, and similar certifications.
  • Certifications in RedHat / Linux / VMware / Windows (install, configure, maintain and administer).
  • Relevant network engineering certification such as JNCP, CCNA, Palo Alto, CCNA Cyber Ops, or others.
  • Possess strong written and verbal communication skills to collaborate seamlessly within a team environment and support stakeholders.
  • Display meticulous attention to detail while entering user information to ensure accuracy, maintaining a commitment to error rates below 5%, minimizing the need for corrective actions.
  • Ability to analyze real-world problems and implement solutions following corporate guidelines, industry best practices, and established procedures.
  • Offer professional-level support for IT, virtual environments, and network functions, addressing a range of technical challenges.
  • Thrive as a self-starter in a dynamic and fast-paced environment, collaborating effectively with engineers of varying skill levels and experience.
  • Display sensitivity and adaptability to meet customer needs and requirements effectively.

Preferred Experience/Qualifications
  • Knowledge of, or prior experience with PCTE.
  • Demonstrated expertise in administering software systems within virtual machine and container-based hybrid cloud environments.
  • Proficiency in Red Hat Enterprise Linux (RHEL) Identity Management (IdM) and Single Sign-On (SSO) using Lightweight Directory Access Protocol (LDAP).
  • Proven ability to prioritize and manage multiple tasks, projects, and demands concurrently.
  • Ability to interact proficiently with vendors, users, customers, and developers to comprehend evolving needs and operational requirements impacting the production environment to deliver comprehensive solutions.
  • Proficiency in resolving technical issues encompassing diverse integrated software and hardware platforms.

Special Requirements/Security Clearance
Please note that pursuant to a government contract, this specific position requires U. S. Citizenship status and a TS/SCI security clearance with the ability to pass a CI polygraph if requested by the customer. Security Clearance requirements will be specified in the Government's Task Order.
Occasional travel may be required up to 10% of the time.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. The above is intended to describe the general contents of and requirements for the performance of this job.
Benefits Overview
CESI recognizes that our strength is our people. We support every employee as an individual to build strong teams across the enterprise. Our benefit package includes:
  • Medical, Dental & Vision Coverage
  • Wellness Program
  • 401(k) Matching
  • Disability (Short Term & Long Term)
  • Employee Assistance Program
  • Life Insurance
  • Education & Training
  • Generous Leave Policy (11 Federal Holidays, PTO, Military Leave, Bereavement and Jury Duty)

CESI is committed to principles of inclusion and equal employment opportunity. We foster a non-discriminatory, professional work environment for all our teams. We do not discriminate based on race, color, religion, sex, pregnancy, sexual orientation, gender identity, genetic information, national origin, age, marital status, disability, or veteran status.

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