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Virtual Google Chat Support Jobs in Texas (NOW HIRING)

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Virtual Google Chat Support information

What is the difference between Virtual Google Chat Support vs Virtual Customer Service Representative?

AspectVirtual Google Chat SupportVirtual Customer Service Representative
CredentialsBasic computer skills, familiarity with Google WorkspaceCustomer service experience, communication skills
Work EnvironmentOnline, chat-based support via Google ChatOnline, multi-channel support including chat, email, phone
Industry UsageTech companies, online service providersRetail, telecom, e-commerce
Search & Comparison IntentFocus on chat support roles within Google or tech firmsBroader customer service roles across industries

Virtual Google Chat Support primarily involves providing online assistance via Google Chat, often within tech or online service companies. In contrast, Virtual Customer Service Representatives handle customer inquiries across multiple channels, including chat, email, and phone, in various industries. While both roles require strong communication skills, Google Chat Support emphasizes familiarity with Google Workspace tools, whereas Customer Service Representatives may need broader customer service experience.

What are popular job titles related to Virtual Google Chat Support jobs in Texas? For Virtual Google Chat Support jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Virtual Google Chat Support jobs in Texas look for? The top searched job categories for Virtual Google Chat Support jobs in Texas are:
What cities in Texas are hiring for Virtual Google Chat Support jobs? Cities in Texas with the most Virtual Google Chat Support job openings:
Virtual Google Chat Support jobs near you
Infographic showing various Virtual Google Chat Support job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Customer Service Technical Associate - Tax Content

Wolters Kluwer N.V.

Coppell, TX • On-site

$30K - $56K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Job description

The Customer Service Technical Associate provides support to our business and individual tax software clients and to our practice clients. This role provides resolution to moderate and complex inquiries by phone, online chat or email and answers are based upon information provided in product guides and support knowledge databases and other internal tools.
Essential Duties and responsibilities
  • Handle phone, e-mail, and chat support for moderate to complex system or content issues; identify, resolve, and escalate issues when necessary; record these interactions in our customer relationship database
  • Identify and document resolution to reoccurring inquiries
  • Cross-train on other products and systems
  • Participate in projects and as well as process improvement initiatives
  • Provide general reports to management as requested
  • Participate in product testing and review as required
  • Secure and keep confidential product and customer data

Other Duties
Performs other duties as assigned by supervisor.
Please note: As a Customer Service Technical Associate , you must be able to work a flexible schedule that may include evening and weekend hours during peak season.
Job Qualifications
Education and Experience:
Minimum:
  • Associates Degree a business-related field OR equivalent Customer Service work experience.

OR
  • 1 years of experience or knowledge in one or more of the following areas: accounting and bookkeeping; financials and reporting; sales and customer relationship management

OR
  • 2 years of experience in a customer-facing role with the ability to build collaborative relationships using positive language and a service-oriented attitude

Preferred:
  • Educational background in Business, Accounting or Finance
  • Experience working with CCH tax and accounting software
  • Tax preparation or accounting experience
  • Experience working in a help desk or customer support environment
  • Use of SalesForce.com

Other Knowledge, Skills, Abilities or Certifications:
  • Knowledge of tax, accounting and audit principles, practices and legislation/regulations
  • Computer and internet skills including Microsoft office
  • Service orientation - high commitment to meeting needs of customers and colleagues
  • Strong communication skills both written and verbal
  • Ability to diffuse and provide effective resolution to customer complaints
  • Detail-oriented and able to handle multiple top priorities
  • Ability to function in a fast-paced, collaborative, matrixed team environment
  • Strong work ethic and passion for excellence
  • Ability to work flexible schedule and manage overtime as required to meet objectives

Travel Requirements
Less than 5% of domestic travel
The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They're not intended to be an exhaustive list of all duties and responsibilities and requirements.
Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Compensation:
$30,800.00 - $56,525.00 USD
Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.
Additional Information:
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

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