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Remote Mitel Networks Jobs in Texas (NOW HIRING)

Onco360

Telecommunications Engineer II

Houston, TX · On-site +1

$78K/yr

... supported with Mitel, Microsoft, VMware, and other voice and collaboration technologies ... This role will also evaluate and audit telecommunications networks, systems, and hardware for ...

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Remote Mitel Networks information

What is a remote Mitel Networks?

Remote Mitel Networks refer to the deployment and management of Mitel's unified communications and collaboration solutions, such as VoIP phone systems, for businesses with remote or distributed teams. These networks allow employees to securely access Mitel communication tools from anywhere, enabling seamless voice, video, and messaging capabilities outside the traditional office environment. IT professionals in this role typically handle system setup, troubleshooting, network security, and user support to ensure reliable and efficient communication for remote workers.

What are the key skills and qualifications needed to thrive as a remote Mitel Networks engineer?

To thrive as a Remote Mitel Networks Engineer, you need strong knowledge of VoIP systems, Mitel hardware/software, and network infrastructure, often supported by a degree in IT or related certifications like Mitel Certified Associate or Professional. Familiarity with Mitel MiVoice platforms, SIP protocols, network monitoring tools, and ticketing systems is typically required. Outstanding problem-solving, effective communication, and customer service skills help you excel in diagnosing issues remotely and supporting clients. These skills ensure reliable telecommunication services, minimize downtime, and maintain client satisfaction in distributed environments.

How does a remote Mitel Networks specialist typically collaborate with on-site IT teams to resolve technical issues?

A Remote Mitel Networks specialist regularly works with on-site IT staff through virtual meetings, remote desktop tools, and ticketing systems to address and resolve telephony and network problems. Effective communication and clear documentation are essential, as the specialist often relies on the on-site team to perform physical tasks or provide access to hardware. Building strong working relationships and maintaining proactive communication ensures quicker troubleshooting and minimizes downtime for business operations.

What is the difference between Remote Mitel Networks vs Remote Cisco Voice Engineer?

AspectRemote Mitel NetworksRemote Cisco Voice Engineer
CertificationsMitel certifications, CCNA, CCNP VoiceCisco CCNA, CCNP Collaboration, CCVP
Work EnvironmentRemote support for Mitel phone systems, VoIP solutionsRemote configuration and troubleshooting of Cisco VoIP systems
Industry UsageTelecommunications, enterprise communicationTelecommunications, enterprise networks

Remote Mitel Networks and Remote Cisco Voice Engineer roles both focus on VoIP and communication systems but differ in certifications and specific system expertise. Mitel roles center on Mitel platforms, while Cisco Voice Engineers specialize in Cisco solutions. Both are in high demand in telecom and enterprise sectors, often requiring similar certifications and remote work skills.

What are popular job titles related to Remote Mitel Networks jobs in Texas?

For Remote Mitel Networks jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Remote Mitel Networks jobs in Texas look for?

The top searched job categories for Remote Mitel Networks jobs in Texas are:

Remote Mitel Networks jobs near you

Telecommunications Engineer II

Onco360

Houston, TX • On-site, Remote

$78K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Onco360 rating

7.7

Company rating: 7.7 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

20th of 113 rated pharmacies

Job description

Are you searching for an IT Position with a growing company that makes a difference? We are looking for a Telecommunications Engineer II to join our team!
Onco360 Pharmacy is a unique oncology pharmacy model, created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturers. Our Onco360 Corporate Office in Houston, TX has an immediate need for a Telecommunications Engineer II.
We offer a competitive salary starting at $78K and company benefits!
Benefits
  • Medical, Dental amp; Vision insurance
  • 401k with a match
  • Paid Time Off and Paid Holidays
  • Tuition Reimbursement
  • Paid Volunteer Day
  • Floating Holiday
  • Referral Incentive
  • Paid Life, and short amp; long-term disability insurance
Summary
The IT Telecom Engineer II is responsible for the design, implementation, optimization, operation, and maintenance of telecommunications systems hardware, software, and related infrastructure. This individual serves as a senior technical resource within the telecom function and is expected to contribute to the strategic planning, architecture, engineering, and continuous improvement of enterprise telecommunications solutions. This role is also responsible for a broad range of tasks, including the architecture, implementation, configuration, and day-to-day administration and support of our telecommunications and contact center environment, including hardware and software supported with Mitel, Microsoft, VMware, and other voice and collaboration technologies. Responsibilities range from architecture, engineering, evaluation, configuration, installs, upgrades, optimization, troubleshooting, deployment, and support of telephone infrastructure services and systems including voice services, call center applications, conferencing platforms, integrations, monitoring, and maintenance of systems. This role will also evaluate and audit telecommunications networks, systems, and hardware for integrity, resiliency, scalability, and capacity planning.
Major Responsibilities
  • Architect, engineer, implement, and support enterprise telecom On Prem and cloud contact center solutions in a Pharmacy or Healthcare call center environment.
  • Lead the design, configuration, and optimization of voice infrastructure, including PBX, VoIP, SIP, call routing, survivability, redundancy, and high availability solutions.
  • Design and implement complex IVR integrations with business systems and advance natural language solutions to improve customer experience and achieve higher contact center containment rates.
  • Provide advanced design, engineering, deployment, and support for call center applications such as ACD, IVR, AES, Taske, CTI, WFM, PBX CDR, monitoring systems, and related telecom applications to optimize call center operations.
  • Serve as a technical lead for Mitel telecom architecture, system design, upgrades, integrations, and lifecycle management.
  • Design, configure, deploy, and support voice services on Mitel PBX, VoIP platforms, modular messaging, and call center applications.
  • Develop telecom architecture standards, engineering documentation, configuration baselines, and support procedures for enterprise voice and collaboration systems.
  • Provide engineering oversight and implementation of telecom server patching, upgrades, and lifecycle maintenance for systems across all sites.
  • Build, maintain, and support a critical systems 24x7x365 call center environment with a focus on resiliency, performance, and scalability.
  • Design and support scalable, feature-rich conferencing and collaboration solutions across multiple software vendors such as Teams, Zoom, and WebEx.
  • Engineer office and remote work telecom solutions that support a “work from anywhere” model through scalable voice, video, and collaboration technologies.
  • Document requirements, design solutions, and build effective IT business continuity and disaster recovery plans, including table-top and real-world scenarios for telecom systems.
  • Develop new system and application implementation plans, technical documentation, custom scripts, and testing procedures to ensure operational reliability and successful deployments.
  • Provide technical leadership and guidance to other IT team members on telecom systems, standards, tools, and best practices.
  • Log and update support incidents using problem management tools, maintain historical records, and related problem documentation. Adhere to and ensure compliance with all change control practices.
  • Interface with vendors, carriers, and maintenance providers to engineer, support, and maintain systems in a manner that limits downtime and optimizes performance.
  • Act as a primary technical resource and escalation point for telecom providers, cloud-solution vendors, and internal stakeholders.
  • Ensure high availability, performance, security, and reliability of mission-critical telecom resources.
  • Develop, maintain, and provide performance, availability, utilization, and capacity reports, along with recommendations for improvements.
  • Participate in long-term telecom roadmap planning, technical evaluation of new technologies, and infrastructure modernization initiatives.
  • Perform other tasks as assigned.
  • Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.
Education/Learning Experience
  • Required: Bachelor’s degree in information technology, Networking, Engineering, Telecommunications, or a related field or combination of education and equivalent experience.
Work Experience
  • Required: 5+ years of experience supporting and engineering IP telecommunications infrastructure, telecom systems, or hardware within a call center environment. Strong experience with enterprise voice platforms, VoIP systems, SIP, telecom architecture, and telephony applications such as IVR, call recording, call management systems, CTI, and workforce management tools.
  • Desired: Mitel and/or Avaya experience highly desired for this role. Experience in healthcare environments is highly desirable. Experience designing and supporting highly available and multi-site telecom environments is preferred.
Skills/Knowledge
  • Required: Advanced technical knowledge of VoIP strategies including architecture, design, configuration, optimization, and operation. Strong understanding of contact center processes and integrations such as IVR configuration, ERP integrations, workforce management, call recording, and analytics/reporting. Experience designing conferencing and collaboration solutions that support modern Teams-centric and hybrid work environments. Strong analytical, evaluative, troubleshooting, and problem-solving abilities. Demonstrated project development, implementation, and technical leadership skills. Ability to make sound technical decisions and communicate effectively with both technical and non-technical stakeholders. Strong understanding of telecom resiliency, capacity planning, redundancy, and disaster recovery principles.

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