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Full Time Refresh Tech information

What is the difference between Full Time Refresh Tech vs Part Time Refresh Tech?

AspectFull Time Refresh TechPart Time Refresh Tech
Work HoursTypically 35-40 hours per weekFewer hours, often under 20 hours per week
CertificationsRequired certifications often include A+ or CompTIA certificationsSame certifications as full-time, but less frequently required
Work EnvironmentOn-site in retail or repair shops, customer-facingSimilar environment but with more flexible scheduling
Employer UsageCommonly employed by electronics retailers and repair centersUsed by same employers for flexible staffing needs

Full Time Refresh Techs work standard hours and often have more responsibilities, while Part Time Refresh Techs offer flexible schedules with similar duties. Both roles require relevant certifications and are employed in retail and repair environments, but the commitment level differs.

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For Full Time Refresh Tech jobs in Texas, the most frequently searched job titles are:

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The top searched job categories for Full Time Refresh Tech jobs in Texas are:

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Full Time Refresh Tech jobs near you

Technology Solution Center Specialist - Field Services Southwest

PNC Bank

Austin, TX

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

PNC Bank rating

7.8

Company rating: 7.8 out of 10

Based on 347 frontline employees who took The Breakroom Quiz

89th of 171 rated banks

Job description

Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Technology Solution Center Specialist within PNC's Field Services SW organization, you will be based in Austin, TX.
A successful Technology Solution Center Specialist demonstrates strong technical troubleshooting skills, excellent customer service, experience supporting enterprise technology environments, knowledge of Microsoft operating systems and productivity tools, and the ability to manage incidents and technology deployments while maintaining high service levels.
Qualifications specific to this role include, but are not limited to:
Experience troubleshooting hardware, software, network, printer, and connectivity issues.
Knowledge of Windows 10/11, Microsoft 365, and enterprise IT environments.
Device deployment, imaging, setup, and refresh experience.
Familiarity with networking concepts, access points, routers, and security practices.
Experience with incident management, ticketing systems, and technical support processes.PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job Description
  • Provides support and complex problem resolution for technology products and applications. Utilizes utilities and tools to provide remote/onsite technical support services on end user software and hardware.
  • Manages and performs complex business process analysis projects and related assignments for the management team to include research, presentation and resolution of problems and recommendations for improvements.
  • Engages and assists vendors for technology implementations and resolving issues.
  • Maintains and upgrades network systems for specific requirements, as needed. Executes change requests to implement and refresh technology.
  • Resolves incidents and fulfills requests in accordance with knowledge documentation.
  • Serves as a mentor while coaching team members and leading knowledge sharing initiatives.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

  • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
  • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred SkillsCustomer Solutions, Data Architecture Development, End Users, Problem Resolution, Technical SupportCompetenciesCustomer Support Policies, Standards and Procedures, Customer Support Service Agreements, Hardware Infrastructure, IT Environment, IT Project Management, IT Service Management (ITSM), IT Systems Management, Performance Measurement and Tuning, Service Request Management Process, Systems Software Infrastructure, Telecommunications, Workflow AnalysisWork ExperienceRoles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.EducationBachelorsCertificationsNo Required Certification(s)LicensesNo Required License(s)BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visitpncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.


At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)


PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

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