ZipRecruiter

Log In

1

Virtual Desk Jobs in Ohio (NOW HIRING)

RedHelm

Service Desk Analyst I (Columbus)

Columbus, OH · On-site

$19.75 - $27/hr

About the Role We are seeking a Service Desk Analyst I to serve as a primary point of contact for ... Ability to support common business applications, VPN clients, and virtual desktop environments

RedHelm

Service Desk Analyst I (Columbus)

Columbus, OH · On-site

$19.75 - $27/hr

About the Role We are seeking a Service Desk Analyst I to serve as a primary point of contact for ... Ability to support common business applications, VPN clients, and virtual desktop environments

QualityIP

Service Desk Technician

Kent, OH · On-site

We offer comprehensive IT department services, including Service Desk Support, Cloud Services, Onsite Staffing, Virtual CIO, Procurement, and IT Planning. Our collaborative approach ensures that we ...

QualityIP

Service Desk Technician

Kent, OH · On-site

We offer comprehensive IT department services, including Service Desk Support, Cloud Services, Onsite Staffing, Virtual CIO, Procurement, and IT Planning. Our collaborative approach ensures that we ...

QualityIP

Service Desk Technician

Kent, OH · On-site

$41K - $65K/yr

We offer comprehensive IT department services, including Service Desk Support, Cloud Services, Onsite Staffing, Virtual CIO, Procurement, and IT Planning. Our collaborative approach ensures that we ...

next page

Showing results 1-20

All JobsDesk JobsVirtual Desk JobsVirtual Desk Jobs in Ohio

Virtual Desk information

See Ohio salary details

$12

$22

$32

How much do virtual desk jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for virtual desk in Ohio is $22.01, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.66 per hour, depending on experience, location, and employer.

What is a virtual desk?

A Virtual Desk job is a remote position where employees handle administrative, customer service, or technical support tasks online. These roles often involve answering emails, managing schedules, providing customer assistance, or troubleshooting issues. Virtual Desk jobs are commonly found in industries like IT support, customer service, and administrative management. They require strong communication skills, proficiency with digital tools, and the ability to work independently.

What does a typical day look like for someone working in a virtual desk role?

A typical day in a Virtual Desk position involves managing and responding to digital inquiries, scheduling appointments, coordinating with team members remotely, and updating records in company systems. You may be responsible for assisting clients or employees via email, chat, or video calls, and addressing administrative tasks like data entry or document management. Regular communication with other departments is essential to ensure that requests and issues are handled efficiently. The work is generally independent and remote, but collaboration and timely responses are key to the role's success. This setup allows you to support a variety of functions within the organization while working in a flexible, digital environment.

What are the key skills and qualifications needed to thrive in the virtual desk position, and why are they important?

To thrive as a Virtual Desk professional, you need strong organizational skills, proficiency in digital communication, and a background in administrative support, often supported by relevant experience or certifications. Familiarity with virtual office platforms, ticketing or CRM systems, and scheduling tools is commonly required. Exceptional customer service, time management, and adaptability are standout soft skills in this role. These abilities are crucial for efficiently managing remote administrative tasks, resolving issues promptly, and ensuring seamless virtual operations.

What are the most commonly searched types of Desk jobs in Ohio?

The most popular types of Desk jobs in Ohio are:

What are popular job titles related to Virtual Desk jobs in Ohio?

For Virtual Desk jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Virtual Desk jobs in Ohio look for?

The top searched job categories for Virtual Desk jobs in Ohio are:

What cities in Ohio are hiring for Virtual Desk jobs?

Cities in Ohio with the most Virtual Desk job openings:

Virtual Desk jobs near you
Infographic showing various Virtual Desk job openings in Ohio as of August 2026, with employment types broken down into 71% Full Time, 22% Part Time, and 7% Contract. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $45,780 per year, or $22 per hour.

Tier 3 Service Desk Professional

Virtual Technologies Group

Maumee, OH • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Job Title: Tier 3 Service Desk Professional 
Company: Virtual Technologies Group (VTG) 
Location: Maumee, OH (Hybrid) 
Reports To: Service Desk Manager 
Position Type: Full-Time
Employee Type: FTE

Company Overview:
Virtual Technologies Group, LLC is a leading innovator in the technology sector, specializing in the development and implementation of advanced virtual solutions. Our mission is to empower businesses with cutting-edge technology that enhances efficiency, productivity, and connectivity. With a team of highly skilled professionals, we deliver customized solutions tailored to meet the unique needs of our clients across various industries. Our commitment to excellence, innovation, and customer satisfaction drives us to continuously push the boundaries of what is possible. At Virtual Technologies Group, LLC, we are dedicated to shaping the future of technology and making a positive impact on the world.
The Tier 3 Service Desk Professional oversees the day-to-day execution of the service desk, ensuring tickets are resolved efficiently and escalations are managed appropriately. This role is focused on incident management, SLA compliance, and team performance. 

Core Responsibilities: 

  • Monitor and manage ticket queues to ensure timely resolution. 

  • Handle escalated technical issues and customer complaints. 

  • Enforce SLA targets and drive compliance. 

  • Coordinate with Tier 2/3 engineers and vendors for escalated issues. 

  • Manage scheduling, shift coverage, and technician workload. 

  • Track and improve metrics like FRT, MTTR, Escalation Rate, etc. 

  • Lead operational sync meetings. 

  • Provide performance coaching and incident reviews for techs. 

  • Act as Tier 1/2/3 Support and directly troubleshoot and support customer calls as needed. 

Key KPIs Owned: 

  • SLA Compliance 

  • First Response Time (FRT) 

  • Escalation Rate 

  • Mean Time to Resolution (MTTR) 

  • Ticket Backlog 

Supervisors collaborate on: 

  • Bi-weekly service review reports 

  • Escalation protocols and service improvements 

  • Hiring and performance reviews 

  • Team meetings and morale initiatives 

  • PSA/RMM improvements and workflows 

Why Join Us?
At Virtual Technologies Group we provide more than just IT solutions—we offer a dynamic environment where you can learn, grow, and expand your skillset. As a leading managed services, cybersecurity, and IT consulting firm, we support a diverse range of customers, giving you the opportunity to tackle unique challenges and stay ahead in a rapidly evolving industry.
Join a team that values innovation, collaboration, and professional development. Whether you're looking to sharpen your technical expertise, work with cutting-edge technology, or make a real impact, we’re committed to helping you build a rewarding career.
Benefits Overview:
VTG offers a comprehensive benefits package to meet the needs of our employees and their families. Benefits include medical insurance plans, dental insurance, vision insurance, health savings accounts (HSA), flexible spending accounts (FSA), life insurance, short and long-term disability insurance, paid time off and holidays, and a 401(k) with employer match.
EEO Statement:
VTG is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.
We believe that diversity strengthens our team and drives innovation. All employment decisions are based on qualifications, merit, and business needs. If you require reasonable accommodation during the application or interview process, please contact Recruit@vtgus.com.

Apply