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Virtual Desk Jobs in Ohio (NOW HIRING)

ATIA Ltd

Social Media Engineer

Columbus, OH

Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS ... virtual communities and networks users. The goal is to gradually achieve superior customer ...

ATIA Ltd

Social Media Engineer

Cleveland, OH

Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS ... virtual communities and networks users. The goal is to gradually achieve superior customer ...

Vironix AI

Certified Medical Assistant

Warren, OH · On-site

$3.0K - $7.0K/mo

Is less stressful than a typical hands-on healthcare job? (Not on your feet, mostly desk work ... Conduct scheduled virtual check-ins with patients (weekly or monthly) to follow up on symptoms and ...

Vironix AI

Certified Medical Assistant

Warren, OH · On-site

$3.0K - $7.0K/mo

Is less stressful than a typical hands-on healthcare job? (Not on your feet, mostly desk work ... Conduct scheduled virtual check-ins with patients (weekly or monthly) to follow up on symptoms and ...

Vironix AI

Certified Medical Assistant

Warren, OH · Hybrid

$3.0K - $7.0K/mo

Is less stressful than a typical hands-on healthcare job? (Not on your feet, mostly desk work ... Conduct scheduled virtual check-ins with patients (weekly or monthly) to follow up on symptoms and ...

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Virtual Desk information

See Ohio salary details

$12

$22

$32

How much do virtual desk jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for virtual desk in Ohio is $22.01, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.66 per hour, depending on experience, location, and employer.

What is a virtual desk?

A Virtual Desk job is a remote position where employees handle administrative, customer service, or technical support tasks online. These roles often involve answering emails, managing schedules, providing customer assistance, or troubleshooting issues. Virtual Desk jobs are commonly found in industries like IT support, customer service, and administrative management. They require strong communication skills, proficiency with digital tools, and the ability to work independently.

What does a typical day look like for someone working in a virtual desk role?

A typical day in a Virtual Desk position involves managing and responding to digital inquiries, scheduling appointments, coordinating with team members remotely, and updating records in company systems. You may be responsible for assisting clients or employees via email, chat, or video calls, and addressing administrative tasks like data entry or document management. Regular communication with other departments is essential to ensure that requests and issues are handled efficiently. The work is generally independent and remote, but collaboration and timely responses are key to the role's success. This setup allows you to support a variety of functions within the organization while working in a flexible, digital environment.

What are the key skills and qualifications needed to thrive in the virtual desk position, and why are they important?

To thrive as a Virtual Desk professional, you need strong organizational skills, proficiency in digital communication, and a background in administrative support, often supported by relevant experience or certifications. Familiarity with virtual office platforms, ticketing or CRM systems, and scheduling tools is commonly required. Exceptional customer service, time management, and adaptability are standout soft skills in this role. These abilities are crucial for efficiently managing remote administrative tasks, resolving issues promptly, and ensuring seamless virtual operations.

What are the most commonly searched types of Desk jobs in Ohio?

The most popular types of Desk jobs in Ohio are:

What are popular job titles related to Virtual Desk jobs in Ohio?

For Virtual Desk jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Virtual Desk jobs in Ohio look for?

The top searched job categories for Virtual Desk jobs in Ohio are:

What cities in Ohio are hiring for Virtual Desk jobs?

Cities in Ohio with the most Virtual Desk job openings:

Virtual Desk jobs near you
Infographic showing various Virtual Desk job openings in Ohio as of August 2026, with employment types broken down into 91% Full Time, 7% Part Time, and 2% Contract. Highlights an 38% Physical, 3% Hybrid, and 59% Remote job distribution, with an average salary of $45,780 per year, or $22 per hour.

Training Specialist (Local)

World Insurance Associates LLC

Columbus, OH

Full-time

Posted 26 days ago

World Insurance Associates rating

7.8

Company rating: 7.8 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

193rd of 309 rated insurance

Job description

Description

Position Summary
The Small Business Center Training Specialist is responsible for the training, development, and onboarding of employees within the center, ensuring team members are equipped with the knowledge, skills, and tools needed to succeed in their roles. This position delivers process, customer service, workflow, and technology training through customized learning programs, instructor-led sessions, and virtual training platforms.
The Small Business Center Training Specialist partners closely with leadership, carriers, vendors, recruiting, and key stakeholders to coordinate training schedules, support system enhancements, and drive continuous improvement. This role plays a critical part in maintaining training effectiveness, supporting operational excellence, and ensuring a seamless onboarding and development experience for center colleagues.
                    
Primary Responsibilities
  • Facilitate engaging and effective training sessions aligned with organizational goals, strategic initiatives, and operational priorities
  • Deliver process, workflow, customer service, and technology training through instructor-led, on-demand, onsite, and live virtual sessions
  • Develop, enhance, and maintain training materials, e-learning tools, job aids, and training programs to improve learning effectiveness and operational efficiency
  • Create and continuously improve quick reference guides, standard operating procedures (SOPs), and process documentation to support employee success
  • Collaborate with leadership and key stakeholders to establish training schedules, provide progress updates, gather feedback, and ensure successful training outcomes
  • Serve as a subject matter expert (SME) and training support resource during software upgrades, system enhancements, and new technology integrations, including participation in user acceptance testing (UAT)
  • Maintain visibility into current and upcoming training initiatives to ensure alignment across departments and proactive planning
  • Coordinate with carriers and vendors to schedule and facilitate training sessions related to new systems, tools, and carrier platforms
  • Provide weekly progress reports, training updates, and needs assessments to the Process Governance team and leadership
  • Promote a culture of continuous improvement by identifying training gaps, collecting feedback, and recommending enhancements to processes and learning programs
  • Stay current on carrier websites, tools, and resources, ensuring center colleagues are trained and knowledgeable on available platforms and best practices
  • Serve as the primary point of contact for onboarding new center colleagues, ensuring a smooth and effective onboarding experience
  • Partner closely with the recruiting team and hiring managers to stay aligned on new hires and proactively prepare customized training plans

Position Specific Skills/Qualifications
Work Experience
  • Property & Casualty insurance industry experience required
  • Previous training, facilitation, or employee development experience within the insurance industry required
  • Experience training in a call center or service center environment strongly preferred
  • Experience supporting onboarding, workflow training, and process improvement initiatives preferred

Professional Licenses/Certifications
  • Not Required

Computer Skills/Software Skills
  • Advanced proficiency in Microsoft Office applications, including Outlook, Excel, PowerPoint, and Word
  • Experience with Applied Epic Agency Management System required
  • Experience with virtual training platforms and e-learning tools preferred

Essential Skills/Competencies
  • Strong attention to detail and organizational skills
  • Excellent verbal and written communication skills
  • Strong presentation and facilitation abilities
  • Passion for coaching, developing, and educating others
  • Effective change management skills with the ability to support organizational transitions
  • Strong problem-solving and critical-thinking abilities
  • Ability to manage multiple priorities in a fast-paced environment
  • Collaborative team player with strong interpersonal skills
  • Ability to work independently while maintaining alignment with leadership and stakeholders
  • Strong customer service mindset and commitment to employee success
Education
  • College degree preferred, or equivalent combination of education and relevant work experience

Travel
  • Up to 25% travel required

Physical Demands & Working Conditions
Office work: Office work involves working at a desk most of the time, using a stand-up/sit-down adjustable desk. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Typing, grasping, and repetitive motion typically is required every day, and walking and standing are required occasionally.
Equal Employment Opportunity
At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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