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Virtual Customer Success Manager Jobs in Boca Raton, FL

CentralReach

Customer Success Lead

Fort Lauderdale, FL · On-site +1

As a Customer Success Lead (CSL), you will be responsible for building relationships and ... Manage relationships throughout various customer lifecycles and stages. * Proactively engage with ...

SubBase

Customer Success Director

Fort Lauderdale, FL · On-site

... system for managing material requests, purchase orders, vendor collaboration, and invoice ... About the role SubBase is looking for a Customer Success Director to own the post-sale relationship ...

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All JobsCustomer Success JobsVirtual Customer Success Manager JobsVirtual Customer Success Manager Jobs in Boca Raton, FL

Virtual Customer Success Manager information

See Boca Raton, FL salary details

$30.8K

$78.8K

$132.9K

How much do virtual customer success manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for virtual customer success manager in Boca Raton, FL is $78,825.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,500.00 and $93,900.00 per year, depending on experience, location, and employer.

What does a virtual customer success manager do?

A typical day for a Virtual Customer Success Manager involves engaging with customers via email, video calls, and chat platforms to address their needs, onboard new users, and proactively resolve concerns. You’ll often collaborate closely with sales, support, and product teams to ensure smooth customer experiences and advocate for customer feedback. Regular tasks include monitoring account health, conducting check-in meetings, and tracking key performance metrics. Flexibility and strong organizational skills are essential, as much of the role involves managing multiple client relationships and responding quickly to shifting priorities in a remote work setting.

What is a virtual customer success manager?

A Virtual Customer Success Manager (VCSM) is responsible for building strong relationships with customers, ensuring they achieve their desired outcomes with a company's products or services. Working remotely, they provide onboarding guidance, proactive support, and strategic recommendations to enhance customer satisfaction and retention. VCSMs collaborate with sales, support, and product teams to drive customer success and identify growth opportunities. Their primary goal is to maximize customer value while reducing churn through regular engagement and problem-solving.

What are the key skills and qualifications needed to thrive as a virtual customer success manager?

To thrive as a Virtual Customer Success Manager, you need strong interpersonal communication skills, customer relationship management experience, and a bachelor's degree in business or a related field. Familiarity with CRM platforms such as Salesforce, Zendesk, or HubSpot, and certifications like Certified Customer Success Manager (CCSM) can be advantageous. Excellent problem-solving, time management, and the ability to work independently set outstanding professionals apart in this remote role. These competencies ensure you can effectively guide customers, resolve issues, and foster lasting relationships to drive retention and satisfaction in a virtual environment.

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What cities near Boca Raton, FL are hiring for Virtual Customer Success Manager jobs? Cities near Boca Raton, FL with the most Virtual Customer Success Manager job openings:
Virtual Customer Success Manager jobs near you

MSP - Technical Customer Success Manager (On-Site)

Computer Business Solutions

Pompano Beach, FL • On-site

$50K - $60K/yr

Full-time

Medical, Retirement, PTO

Re-posted 6 days ago

Job description

Benefits:
  • 401(k)
  • Competitive salary
  • Health insurance
  • Opportunity for advancement
  • Paid time off

Overview
The Customer Success Manager (CSM) is responsible for building strong client relationships, ensuring customer satisfaction, and driving long-term retention within a Managed Service Provider (MSP) environment. This role acts as the primary point of contact for clients, aligning IT services with business goals, identifying growth opportunities, and ensuring successful service delivery.
Key Responsibilities

Client Relationship Management
  •  Serve as the primary liaison between clients and the MSP 
  •  Build and maintain long-term relationships with key stakeholders 
  •  Conduct regular check-ins, business reviews (QBRs), and strategic planning sessions 
  •  Ensure client expectations are met or exceeded 
Customer Success & Retention
  •  Monitor client health, satisfaction, and engagement 
  •  Proactively identify risks and mitigate churn 
  •  Drive adoption of services, tools, and best practices 
  •  Advocate for the client internally 
Service Delivery Alignment
  •  Work closely with technical teams (Help Desk, NOC, Engineering) to ensure high-quality service delivery 
  •  Translate technical issues into business impact for clients 
  •  Ensure SLAs and KPIs are consistently met 
Account Growth & Strategy
  •  Identify upsell and cross-sell opportunities (cloud, security, backup, compliance, etc.) 
  •  Assist clients in IT budgeting and roadmap planning 
  •  Align MSP services with client business objectives 
Issue Escalation & Resolution
  •  Act as an escalation point for client concerns 
  •  Coordinate internally to resolve issues efficiently 
  •  Ensure clear communication and follow-through 
Reporting & Metrics
  •  Track and report on customer success metrics (CSAT, NPS, retention rates) 
  •  Prepare and present reports during client meetings 
  •  Use PSA/CRM tools to maintain accurate account records 
Required Qualifications
  •  3–5+ years of experience in Customer Success, Account Management, or IT Service Management 
  •  Experience working in an MSP or IT services environment (highly preferred) 
  •  Strong understanding of IT infrastructure, cloud services (e.g., Microsoft 365, Azure), and cybersecurity concepts 
  •  Excellent communication and relationship-building skills 
  •  Ability to manage multiple client accounts simultaneously 
Preferred Skills
  •  Familiarity with PSA tools (e.g., ConnectWise, Autotask) and RMM platforms 
  •  Experience with QBRs and IT strategy planning 
  •  Strong problem-solving and conflict resolution skills 
  •  Sales acumen for identifying growth opportunities 
  •  Project coordination experience
Work Environment
  • On-Site (5 Days a week in Office) - NO REMOTE or HYBRID OPTIONS
 Compensation & Benefits
  • Competitive salary (based on experience)
  • Health insurance
  • Paid time off and holidays
  • Professional development and certification support
  • 401(k) with company match (if applicable)
Why Join Us
  • Work with a collaborative and technically strong team
  • Exposure to diverse technologies and client environments
  • Opportunities for career growth within the MSP organization