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Virtual Customer Success Manager Jobs in Indiana

BeneSys

Customer Success Manager (Carmel, IN)

Carmel, IN · On-site

$75K/yr

Customer Success Manager (Carmel, IN) Summary - BenefitDriven, powered by BeneSys, has over 40 years of experience providing benefits administration technology solutions to Taft-Hartley multiemployer ...

BeneSys

Customer Success Manager (Carmel, IN)

Carmel, IN · On-site

$75K/yr

Customer Success Manager (Carmel, IN) Summary - BenefitDriven, powered by BeneSys, has over 40 years of experience providing benefits administration technology solutions to Taft-Hartley multiemployer ...

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Showing results 21-40

All JobsCustomer Success JobsVirtual Customer Success Manager JobsVirtual Customer Success Manager Jobs in Indiana

Virtual Customer Success Manager information

See Indiana salary details

$30.9K

$79K

$133.2K

How much do virtual customer success manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for virtual customer success manager in Indiana is $79,041.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $94,200.00 per year, depending on experience, location, and employer.

What does a virtual customer success manager do?

A typical day for a Virtual Customer Success Manager involves engaging with customers via email, video calls, and chat platforms to address their needs, onboard new users, and proactively resolve concerns. You’ll often collaborate closely with sales, support, and product teams to ensure smooth customer experiences and advocate for customer feedback. Regular tasks include monitoring account health, conducting check-in meetings, and tracking key performance metrics. Flexibility and strong organizational skills are essential, as much of the role involves managing multiple client relationships and responding quickly to shifting priorities in a remote work setting.

What is a virtual customer success manager?

A Virtual Customer Success Manager (VCSM) is responsible for building strong relationships with customers, ensuring they achieve their desired outcomes with a company's products or services. Working remotely, they provide onboarding guidance, proactive support, and strategic recommendations to enhance customer satisfaction and retention. VCSMs collaborate with sales, support, and product teams to drive customer success and identify growth opportunities. Their primary goal is to maximize customer value while reducing churn through regular engagement and problem-solving.

What are the key skills and qualifications needed to thrive as a virtual customer success manager?

To thrive as a Virtual Customer Success Manager, you need strong interpersonal communication skills, customer relationship management experience, and a bachelor's degree in business or a related field. Familiarity with CRM platforms such as Salesforce, Zendesk, or HubSpot, and certifications like Certified Customer Success Manager (CCSM) can be advantageous. Excellent problem-solving, time management, and the ability to work independently set outstanding professionals apart in this remote role. These competencies ensure you can effectively guide customers, resolve issues, and foster lasting relationships to drive retention and satisfaction in a virtual environment.

What are popular job titles related to Virtual Customer Success Manager jobs in Indiana? For Virtual Customer Success Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Success Manager jobs in Indiana look for? The top searched job categories for Virtual Customer Success Manager jobs in Indiana are:
What cities in Indiana are hiring for Virtual Customer Success Manager jobs? Cities in Indiana with the most Virtual Customer Success Manager job openings:
Virtual Customer Success Manager jobs near you
Infographic showing various Virtual Customer Success Manager job openings in Indiana as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $79,041 per year, or $38 per hour.

Customer Success Manager (Carmel, IN)

BeneSys

Carmel, IN • On-site

$75K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

BeneSys rating

7.8

Company rating: 7.8 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

150th of 488 rated business services

Job description

Customer Success Manager (Carmel, IN)
Summary - BenefitDriven, powered by BeneSys, has over 40 years of experience providing benefits administration technology solutions to Taft-Hartley multiemployer benefit plans. Our innovative SaaS suite, serving clients nationwide, was designed to deliver the most accurate and efficient tools for self-administering trust funds.
To support our continued growth in the industry, we are looking to hire passionate and self-driven Customer Success Managers (CSMs) to join our team and contribute to our success. As part of the BenefitDriven team, you will contribute to internal and customer facing projects, lead software implementations, and own the success of the clients you manage. CSMs will become experts on the BenefitDriven platform and grow their knowledge of the healthcare, claims management, and insurance industry.
This position is in Carmel, Indiana, just outside the burgeoning tech city of Indianapolis. This position is in-office, but a hybrid arrangement may be available after a period of demonstrated solid performance. Occasional travel is likely.
Essential Duties and Responsibilities include but not limited to
  • Manage client implementations, projects, and issues through the development lifecycle.
  • Coordinate implementation and conversion efforts for new clients onto the BenefitDriven platform.
  • Review customer complaints and concerns and seek to improve all aspects of the customer experience.
  • Maintain a detailed understanding of products and services, assist customers with questions, and oversee the change control process for new enhancements.
  • Coordinate schedule of software updates and deployments with clients.
  • Optimize existing processes and actively enhance all client initiatives.
  • Other duties may be assigned.
  • Reliable and predictable attendance is an essential function of this job.
Qualifications
  • Bachelor's degree or greater, any major, required (Healthcare, Technology, or Business focus preferred).
  • 1-2 years of experience in Software as a Service (SaaS) or customer relations preferred.
  • Proficient in Microsoft Word, Excel, and PowerPoint.
  • History of academic and professional success.
  • Exceptional ability to communicate and foster positive business relationships.
  • Accountability and personal organization.
  • Self-starting, energetic, and personable.
  • Able to work well in a team environment.
Physical Demands - Regular use of standard office equipment such as computers, phones, photocopiers, fax machines, etc. Sustained periods of being on the telephone, keyboarding, sitting/standing.
Work Environment - The position operates in a typical office environment.
Work Schedule - Full time. Monday - Friday, 8:30am - 5:30pm.
This position is in-office, but a hybrid arrangement may be available after a period of demonstrated solid performance. Occasional travel is likely.
Competitive Benefits and Compensation Package
  • 12 paid holidays
  • Paid Time Off (PTO)
    • Pro-rated during first year of employment
    • 15 days of PTO provided in the next calendar year!
  • 3 days paid bereavement
  • Up to 20 days paid jury leave
  • Medical, dental, and vision insurance, with option for dependent coverage
  • Company-paid basic life, short-term disability, long-term disability, and AD&D insurance
  • 401k with employer match
  • Tuition reimbursement program
  • Career development opportunities
  • Referral bonus for all successful full-time referrals
  • Annual opportunities for increases
Pay - The annual salary for this position is $75,000. Salary offered will be dependent on experience, skills, education and other business factors.
Our Culture
BeneSys wants to be a great service provider to the members we serve, and we recognize we can only do that if we are also a great employer with successful employees. In short, our success is driven by our employees' successes. We want to be a place where people want to work, feel proud of what they do and feel fulfilled both professionally and personally. We want to create a place where employees can find long-term growth and potential.
Our culture focuses on three core values:
  • Collaboration: working together across 31 locations to achieve the best for the company and our clients
  • Dedication: striving to create an environment where all employees work toward a common goal while committing to providing the best customer service to our members and our colleagues
  • Integrity: doing what we say we will do. Upholding strong ethical and moral principles

ADA & EEO
Reasonable accommodations will be made so that qualified individuals with disabilities are able to complete the application process and, if hired, fulfill the essential functions of their job.

What BeneSys employees say

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About BeneSys

Sourced by ZipRecruiter

Industry

Insurance and employee benefit funds

Company size

501 - 1,000 Employees

Headquarters location

Troy, MI, US

Year founded

1979

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