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Virtual Customer Service Representative Jobs in Racine, WI

HMSHost

Customer Service Rep

Milwaukee, WI

$14.60/hr

Customer Service Rep Starting at $14.60 per hour With a career at HMSHost, you really benefit! We Offer * Health, dental and vision insurance * Generous paid time off (vacation, flex or sick)

GUHRING INC

Customer Service Representative

Brookfield, WI

$15 - $20.50/hr

Customer Service Representative Join the Team at Guhring Inc. Are you someone who enjoys helping customers, solving problems, and keeping things organized in a fast-paced environment? Guhring Inc. is ...

Sila

CSR

New Berlin, WI

$20 - $25/hr

The Customer Service Representative will learn from and work in the New Berlin, WI office with the Dispatchers. The Customer Service Rep will handle the day-to-day interactions with the customers and ...

New

Circle K

Customer Service Representative

Grayslake, IL

$15.50 - $21.25/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

U-Haul

Customer Service Representative

Wauwatosa, WI · On-site

$15.50 - $21.25/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

On-site Staffing Services

Be Seen First

Customer Service Representative

New Berlin, WI · On-site

$20 - $25/hr

Customer Service Representative POSITION REPORTS TO: Office Manager OBJECTIVE: To ensure the front office runs at maximum efficiency. RESPONSIBILITIES: The The Customer Service Representative has ...

U-Haul

Customer Service Representative

Wauwatosa, WI · On-site

$15.50 - $21.25/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Grayslake, IL · On-site

$15 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Milwaukee, WI · On-site

$15.75 - $21.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Kenosha, WI · On-site

$15.50 - $21.25/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Sila Services

CSR

New Berlin, WI

$20 - $25/hr

The Customer Service Representative will learn from and work in the New Berlin, WI office with the Dispatchers. The Customer Service Rep will handle the day-to-day interactions with the customers and ...

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Virtual Customer Service Representative information

See Racine, WI salary details

$9

$17

$25

How much do virtual customer service representative jobs pay per hour?

As of May 30, 2026, the average hourly pay for virtual customer service representative in Racine, WI is $17.63, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Virtual Customer Service Representative, and why are they important?

To thrive as a Virtual Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and help desk systems is often required. Patience, active listening, and adaptability are standout soft skills for building rapport and resolving customer issues remotely. These skills are essential for delivering high-quality service, maintaining customer satisfaction, and efficiently handling inquiries in a virtual environment.

How do Virtual Customer Service Representatives typically manage communication and collaboration with remote team members?

Virtual Customer Service Representatives often use a variety of digital tools, such as instant messaging platforms, video conferencing, and shared documentation systems, to stay connected with their team. Regular check-ins and virtual meetings are essential for discussing customer concerns, sharing updates, and collaborating on solutions. This structure helps maintain a supportive work environment and ensures consistent service quality, even when working from different locations.

What is a Virtual Customer Service Representative?

A Virtual Customer Service Representative is a professional who assists customers remotely, typically by phone, email, chat, or video call. They handle inquiries, resolve complaints, process orders, and provide information about products or services from a location outside of a traditional office, often working from home. This role requires strong communication skills, patience, and the ability to use various digital tools. Virtual representatives are essential for companies that want to offer support across different time zones and reduce overhead costs. The job often involves flexible hours and may require familiarity with customer service software.

What is the difference between Virtual Customer Service Representative vs Customer Support Specialist?

AspectVirtual Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-basedRemote or on-site, depending on company
Industry UsageCommon in e-commerce, telecom, retailUsed across various industries including tech, healthcare
Job FocusHandling customer inquiries, troubleshooting, order processingResolving customer issues, providing product info, follow-up

The Virtual Customer Service Representative and Customer Support Specialist roles share similar credentials and work environments, often involving remote work and customer interaction. However, the Virtual Customer Service Representative typically focuses more on handling inquiries and order processing remotely, while the Customer Support Specialist may have a broader scope including technical support and detailed problem resolution across various industries.

What are the most commonly searched types of Customer Service Representative jobs in Racine, WI? The most popular types of Customer Service Representative jobs in Racine, WI are:
What are popular job titles related to Virtual Customer Service Representative jobs in Racine, WI? For Virtual Customer Service Representative jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Service Representative jobs in Racine, WI look for? The top searched job categories for Virtual Customer Service Representative jobs in Racine, WI are:
What cities near Racine, WI are hiring for Virtual Customer Service Representative jobs? Cities near Racine, WI with the most Virtual Customer Service Representative job openings:
Virtual Customer Service Representative jobs near you
Customer Service Representative

Customer Service Representative

EcoShield Pest Solutions

New Berlin, WI

$16/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

EcoShield Pest Solutions rating

7.0

Company rating: 7.0 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

13th of 31 rated pest control companies

Job description

Customer Service Representative

The Shield Co. Management / EcoShield Pest Solutions is one of the fastest-growing pest control companies in the country! Our mission is to create the world's happiest family, and our purpose is to spread happiness. We do this by delivering exceptional experiences to our customers, employees, partners, and communities—treating everyone like family.

The Customer Service Representative (CSR) is the primary point of contact for customers, handling communications between customers, coworkers, and various departments within the company. The CSR works closely with internal teams to deliver exceptional customer service and ensure operational efficiency, both locally and in coordination with the centralized Customer Care Center. This position is on-site and reports to our New Berlin, WI branch.

Responsibilities:

  • Provide proactive customer service via phone, email, and messaging systems, addressing inquiries and ensuring customers stay on schedule with their appointments.
  • Schedule new and recurring pest control services and coordinate 4-point home inspections for existing customers with Branch Sales Professionals.
  • Log and manage calls from customers, technicians, and management in the internal system, ensuring accurate documentation and timely follow-up.
  • Assist with daily technician schedules, monitor service completion, perform system clean-ups, and escalate issues to management as needed, while completing monthly training in Pest Webs.

Qualifications:

  • High School Diploma or GED, preferred.
  • 6+ months of customer service experience and/or conflict resolution, including phone, email, and SMS communication.
  • Strong communication skills to interact with clients and provide customer service.

Pay and Benefits

EcoShield is proud to offer competitive pay and full benefits!

  • Weekly Pay – get paid every Friday!
  • This position offers an hourly base pay of $16.00/hour depending on experience.
  • Paid sick and vacation time along with 10 company-paid holidays
  • Comprehensive medical, dental, and vision insurance options, including a Health Savings Account (HSA).
  • Short-term and long-term disability coverage, plus voluntary life insurance.
  • 401(k) with a competitive match: 100% of the first 3% contributed and 50% of the next 2%.
  • Access to the Employee Assistance Program (EAP)
  • Discounted pest control services for employees and their friends/family.

Physical Demands and Working Requirements

The physical demands and working conditions outlined here are typical requirements for an employee to effectively carry out the essential duties of this job.

Reasonable accommodations may be provided to assist individuals with disabilities in performing these essential functions.

  • Requires prolonged periods of sitting at a desk or workstation
  • Frequent use of hands and fingers for typing and using a computer mouse
  • Occasionally lift and carry office materials or supplies up to 25 pounds
  • Requires clear vision for reading documents, computer screens, and other office materials
  • Work is inside a climate-controlled office with quiet to moderate noise level

The above statements are meant to outline the general nature and scope of work performed by employees in this role. They should not be interpreted as an exhaustive list of all responsibilities, duties, and skills required for this position.

EEO Statement: EcoShield is an equal opportunity employer, committed to diversity and inclusion. We make employment decisions based on merit and business needs, without discrimination based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Americans with Disabilities Act (ADA): The Shield Co. Management, LLC is committed to providing reasonable accommodations to qualified individuals with disabilities during both the hiring process and throughout employment, in accordance with applicable laws.

What EcoShield Pest Solutions employees say

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