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Virtual Customer Service Representative Jobs in Madison, WI

U-Haul

Customer Service Representative

Madison, WI · On-site

$16 - $22/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Madison, WI

$16 - $22/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Janesville, WI

$15.75 - $21.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Madison, WI · On-site

$16 - $22/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Janesville, WI · On-site

$15.75 - $21.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Madison, WI · On-site

$16 - $22/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Madison, WI

$16 - $22/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Madison, WI · On-site

$16 - $22/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

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All JobsCustomer Service Representative JobsVirtual Customer Service Representative JobsVirtual Customer Service Representative Jobs in Madison, WI

Virtual Customer Service Representative information

See Madison, WI salary details

$9

$18

$27

How much do virtual customer service representative jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for virtual customer service representative in Madison, WI is $18.94, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $21.06 per hour, depending on experience, location, and employer.

What is a virtual customer service representative?

A Virtual Customer Service Representative is a professional who assists customers remotely, typically by phone, email, chat, or video call. They handle inquiries, resolve complaints, process orders, and provide information about products or services from a location outside of a traditional office, often working from home. This role requires strong communication skills, patience, and the ability to use various digital tools. Virtual representatives are essential for companies that want to offer support across different time zones and reduce overhead costs. The job often involves flexible hours and may require familiarity with customer service software.

What are the key skills and qualifications needed to thrive as a virtual customer service representative?

To thrive as a Virtual Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and help desk systems is often required. Patience, active listening, and adaptability are standout soft skills for building rapport and resolving customer issues remotely. These skills are essential for delivering high-quality service, maintaining customer satisfaction, and efficiently handling inquiries in a virtual environment.

How do virtual customer service representatives typically manage communication and collaboration with remote team members?

Virtual Customer Service Representatives often use a variety of digital tools, such as instant messaging platforms, video conferencing, and shared documentation systems, to stay connected with their team. Regular check-ins and virtual meetings are essential for discussing customer concerns, sharing updates, and collaborating on solutions. This structure helps maintain a supportive work environment and ensures consistent service quality, even when working from different locations.

What is the difference between Virtual Customer Service Representative vs Customer Support Specialist?

AspectVirtual Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-basedRemote or on-site, depending on company
Industry UsageCommon in e-commerce, telecom, retailUsed across various industries including tech, healthcare
Job FocusHandling customer inquiries, troubleshooting, order processingResolving customer issues, providing product info, follow-up

The Virtual Customer Service Representative and Customer Support Specialist roles share similar credentials and work environments, often involving remote work and customer interaction. However, the Virtual Customer Service Representative typically focuses more on handling inquiries and order processing remotely, while the Customer Support Specialist may have a broader scope including technical support and detailed problem resolution across various industries.

What are the most commonly searched types of Customer Service Representative jobs in Madison, WI?

The most popular types of Customer Service Representative jobs in Madison, WI are:

What are popular job titles related to Virtual Customer Service Representative jobs in Madison, WI?

For Virtual Customer Service Representative jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Service Representative jobs in Madison, WI look for?

The top searched job categories for Virtual Customer Service Representative jobs in Madison, WI are:

What cities near Madison, WI are hiring for Virtual Customer Service Representative jobs?

Cities near Madison, WI with the most Virtual Customer Service Representative job openings:

Virtual Customer Service Representative jobs near you
Infographic showing various Virtual Customer Service Representative job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 2% Temporary, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $39,402 per year, or $18.9 per hour.

Customer Service Representative

Sun Prairie, WI • On-site

Action Plumbing, Heating, AC and Electric
See more jobs at Action Plumbing, Heating, AC and Electricexternal

$15.50 - $21.25/hr

Other

Re-posted 25 days ago

Job description

Customer Service Representative

Join Our Award-Winning Team! Are you a proactive problem solver with a passion for customer service? Do you thrive in a fast-paced environment where every call is an opportunity to make someone's day better? Action Plumbing, Heating, AC and Electrical LLC is looking for a reliable and motivated Customer Service Representative (CSR) to join our team of service professionals.

The CSR plays a vital role as the first point of contact for our customers and service technicians. This position ensures timely scheduling, effective communication, and top-notch customer service to maintain the high standards our customers expect.

Key Responsibilities:

  • Answer incoming service calls and schedule appointments.
  • Assign the appropriate technician to each service call based on availability and job type.
  • Coordinate technician arrival times and communicate updates to customers.
  • Relay messages and work orders between customers, technicians, and supervisors.
  • Provide exceptional customer service and follow up to ensure complete satisfaction.
  • Update customer records and service history accurately in the system.
  • Monitor and adjust daily technician schedules to ensure optimal coverage and efficiency.
  • Handle customer inquiries, resolve complaints, and manage order details.
  • Use map-reading skills and geographical knowledge to assist in dispatch logistics.
  • Perform other administrative and support tasks as needed.

Requirements:

  • High School Diploma or Equivalent
  • Proficient in Microsoft Office and general computer skills
  • Strong multitasking, organizational, and prioritization abilities
  • Excellent written and verbal communication skills
  • Friendly, professional phone presence
  • Ability to sit, stand, walk, talk, and hear for extended periods
  • Manual dexterity for working with computers and phones
  • Ability to lift/move up to 25 lbs occasionally

Preferred Skills:

  • Prior experience in dispatching, customer service, or schedule coordination
  • Strong geographic knowledge or map-reading skills
  • Ability to remain calm and focused in a busy office or call center environment
  • A positive, team-oriented attitude with strong problem-solving abilities
  • Professional and courteous communication style with both customers and technicians

Work Environment: Typical office or call center environment with a low noise level. We value a supportive, team-driven culture where everyone is empowered to succeed.

Ready to Apply? If you're passionate about customer service, love staying organized, and want to be part of a respected local company, we'd love to hear from you. Apply today and take the next step in your career with Action Plumbing, Heating, AC and Electrical LLC!

Heartland Home Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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