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Remote Coach Outlet Customer Service Jobs in Madison, WI

Afni, Inc.

Remote Customer Service Representative

Madison, WI · On-site +1

$16.25 - $22/hr

From the very beginning, our coaches and trainers work with you to achieve the goals you set. We've ... This position is for wireless customer service, so you will be handling mainly inbound calls from ...

ForgeFit

Remote Customer Service Specialist

Madison, WI · On-site +1

$17.25 - $22.75/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

Getaway

Customer Representative

Mcfarland, WI · Remote

$30K - $50K/yr

Strong customer service experience (preferably in travel or hospitality). * Organized, dependable ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.

Getaway

Customer Representative

Mcfarland, WI · Remote

$30K - $50K/yr

Strong customer service experience (preferably in travel or hospitality). * Organized, dependable ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.

Universities of Wisconsin

SUCCESS COACH

Madison, WI · On-site +1

$50K - $60K/yr

A Success Coach is assigned to a student upon admission and remains the student's primary point ... Demonstrated ability to provide quality customer service * Demonstrated experience utilizing active ...

HMG Careers

Remote Sales and Service Advisor

Arena, WI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales and Service Agent Remote

Fitchburg, WI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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All JobsCoach Outlet Customer Service JobsRemote Coach Outlet Customer Service JobsRemote Coach Outlet Customer Service Jobs in Madison, WI

Remote Coach Outlet Customer Service information

See Madison, WI salary details

$24.7K

$58.4K

$101.8K

How much do remote coach outlet customer service jobs pay per year?

As of Aug 30, 2026, the average yearly pay for remote coach outlet customer service in Madison, WI is $58,441.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,300.00 and $70,500.00 per year, depending on experience, location, and employer.

What is a Remote Coach Outlet Customer Service representative?

A Remote Coach Outlet Customer Service representative is a professional who assists Coach Outlet customers with their inquiries, orders, returns, and issues via phone, email, or chat, all while working remotely. Their responsibilities include providing information about products, handling complaints, processing returns and exchanges, and ensuring a positive customer experience. These representatives are trained to follow Coach's brand standards and policies, offering support to customers shopping online or needing help with their purchases.

What are the key skills and qualifications needed to thrive as a Remote Coach Outlet Customer Service representative?

To thrive as a Remote Coach Outlet Customer Service representative, you need strong communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, online chat systems, and order processing tools is typically required. Patience, empathy, and active listening are essential soft skills that help build rapport and resolve customer concerns effectively. These skills ensure customer satisfaction, brand loyalty, and efficient resolution of issues in a remote retail environment.

What are some common challenges faced by Remote Coach Outlet Customer Service representatives, and how can they be addressed?

Remote Coach Outlet Customer Service representatives often encounter challenges such as managing high call volumes, resolving customer issues without in-person interaction, and maintaining clear communication across digital channels. To address these, representatives benefit from strong organizational skills, proactive communication, and regular training on company products and systems. Additionally, leveraging support from team leads and utilizing internal resources can help ensure customer satisfaction while working remotely. Building a routine and staying connected with the team through virtual meetings also fosters a supportive work environment.

What is the difference between Remote Coach Outlet Customer Service vs Remote Coach Outlet Sales Associate?

AspectRemote Coach Outlet Customer ServiceRemote Coach Outlet Sales Associate
Primary RoleHandling customer inquiries, resolving issues, providing supportAssisting customers with product selection, processing sales, promoting products
Required SkillsCustomer service skills, communication, problem-solvingSales skills, product knowledge, communication
Work EnvironmentRemote, customer support center or onlineRemote, e-commerce or retail platform
Common CertificationsCustomer service certifications (optional)Sales or retail certifications (optional)

Remote Coach Outlet Customer Service focuses on assisting customers with inquiries and resolving issues, while Remote Coach Outlet Sales Associate emphasizes sales and product promotion. Both roles require strong communication skills and are often remote, but they serve different functions within the customer experience.

What are the most commonly searched types of Coach Outlet Customer Service jobs in Madison, WI?

The most popular types of Coach Outlet Customer Service jobs in Madison, WI are:

What are popular job titles related to Remote Coach Outlet Customer Service jobs in Madison, WI?

For Remote Coach Outlet Customer Service jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Remote Coach Outlet Customer Service jobs in Madison, WI look for?

The top searched job categories for Remote Coach Outlet Customer Service jobs in Madison, WI are:

What cities near Madison, WI are hiring for Remote Coach Outlet Customer Service jobs?

Cities near Madison, WI with the most Remote Coach Outlet Customer Service job openings:

Remote Coach Outlet Customer Service jobs near you
Infographic showing various Remote Coach Outlet Customer Service job openings in Madison, WI as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% Remote job distribution, with an average salary of $58,441 per year, or $28.1 per hour.

Remote Customer Service Representative

Madison, WI • On-site, Remote

Afni, Inc.
Strategic Planning Consulting Services • 5 - 10K employees

7.1

Company rating: 7.1 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

18th of 72 rated call and contact centers

Good employer

Paid breaks

Recommended by parents

Learn more about Afni, Inc.external

$16.25 - $22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Job description

Career paths start between $14.50 and $15/hr plus bonus.
To qualify for this position, you must live in Wisconsin.
Why start building your career at Afni?
We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We've been in business since 1936, so you can be sure the career you start today will still be here tomorrow.
What do we offer?
A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program.
What can you expect from your work at Afni?
This position is for wireless customer service, so you will be handling mainly inbound calls from people looking for assistance with their wireless accounts. You can also expect stability, encouragement, a cooperative environment where you can learn, grow, and advance.
What do we expect from you as part of this team?
You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail.
How can you join the Afnimazing team?
You can apply online here!
Key Qualifications
  • Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally; navigating multiple systems and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management in a home office setting.
  • Customer service experience: Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center virtual setting.
  • Available for 12 weeks of paid training, with consistent 8-hour shifts scheduled between Sunday and Saturday, 07:00AM - 01:00AM CST.
  • Available to work 8-hour shifts any day of the week, including weekends and holidays, between 07:00AM - 01:00AM CST.
  • Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States.

What You Need to Thrive in Our Remote Environment:
  • Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)
  • 25Mbps Download/10Mbps Upload
  • Ping Rate - Less than 100 ms
  • A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours.
  • Ability to be on webcam during working hours

What Afni employees say

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