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Full Time Customer Service Representative Jobs in Madison, WI

Kohl's

Full-Time Customer Service Supervisor

Madison, WI · On-site

$18.10 - $23.10/hr

Demonstrating and coaching a customer service mindset, including customer service philosophies ... are representative of functions you will be required to perform, however you may be required to ...

U-Haul

Customer Service Representative

Madison, WI

$16 - $22/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Janesville, WI

$15.75 - $21.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

New

U-Haul

Customer Service Representative

Madison, WI

$16 - $22/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Fort Atkinson, WI · On-site

$14.50 - $19.75/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Madison, WI

$16 - $22/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Madison, WI · On-site

$16 - $22/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Madison, WI · On-site

$16 - $22/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Madison, WI · On-site

$16 - $22/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

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All JobsCustomer Service Representative JobsFull Time Customer Service Representative JobsFull Time Customer Service Representative Jobs in Madison, WI

Full Time Customer Service Representative information

See Madison, WI salary details

$9

$18

$27

How much do full time customer service representative jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for full time customer service representative in Madison, WI is $18.94, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $21.06 per hour, depending on experience, location, and employer.

What is a full time customer service representative?

Full Time Customer Service Representatives are professionals who assist customers by answering questions, resolving issues, and providing information about products or services for a company. They typically work 35-40 hours per week and interact with customers via phone, email, chat, or in person. Their goal is to ensure customer satisfaction, handle complaints efficiently, and help maintain positive relationships between the company and its clients. This role often requires strong communication skills, patience, and the ability to handle stressful situations.

What are the key skills and qualifications needed to thrive as a full time customer service representative?

To thrive as a Full Time Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, telephone systems, and basic office applications is essential. Patience, active listening, and a positive attitude are standout soft skills for building rapport with customers. These competencies are crucial for resolving customer issues efficiently, ensuring satisfaction, and maintaining a positive company reputation.

What are some common challenges full time customer service representatives face, and how can they effectively manage them?

Full Time Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and maintaining product knowledge across frequent updates. Effective management involves practicing active listening, staying calm under pressure, and using available resources like knowledge bases or escalation protocols. Building strong teamwork skills and regularly participating in training sessions can also help representatives stay prepared and confident in addressing various customer needs.

What is the difference between Full Time Customer Service Representative vs Part Time Customer Service Representative?

FeatureFull Time Customer Service RepresentativePart Time Customer Service Representative
Work HoursTypically 35-40 hours per weekFewer hours, usually less than 30 hours per week
CredentialsOften requires similar qualifications, such as high school diploma or equivalentSame credential requirements as full-time roles
Work EnvironmentOffice or call center setting, consistent scheduleSimilar environment, flexible scheduling possible
Employer UsageCommon in customer service departments of large companiesUsed by companies needing flexible staffing

Full Time Customer Service Representatives work standard hours and often receive benefits, while Part Time Customer Service Representatives have flexible schedules with fewer hours. Both roles require similar skills and credentials, making them suitable for different employment needs within customer service industries.

Is customer service representative a full-time job?

A customer service representative position is often offered as a full-time role, typically involving 35-40 hours per week. Full-time customer service jobs may require working evenings, weekends, or holidays, depending on the employer's schedule and industry needs.

What are the most commonly searched types of Customer Service Representative jobs in Madison, WI?

The most popular types of Customer Service Representative jobs in Madison, WI are:

What are popular job titles related to Full Time Customer Service Representative jobs in Madison, WI?

For Full Time Customer Service Representative jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Full Time Customer Service Representative jobs in Madison, WI look for?

The top searched job categories for Full Time Customer Service Representative jobs in Madison, WI are:

What cities near Madison, WI are hiring for Full Time Customer Service Representative jobs?

Cities near Madison, WI with the most Full Time Customer Service Representative job openings:

Full Time Customer Service Representative jobs near you
Infographic showing various Full Time Customer Service Representative job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,402 per year, or $18.9 per hour.

Customer Service Representative

Long Island Clean Water Service, Inc.

Janesville, WI • On-site

$15 - $25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Job description

Description
Company: Addie Water Systems Inc.
About us
Addie Water Systems, Inc. is a small business in Janesville, WI. We are professional, fast-paced and demanding. Residentially, we serve homes and businesses in the Rock, Dane, and Walworth, WI area, and serve our wholesale customers all over the U.S. Since 1978, customers have relied on Addie Water Systems with revolutionary water treatment services. We provide various water conditioning products, including reverse osmosis drinking systems, iron removal systems, water softeners, water heaters, and a variety of different water filtration systems. After 44+ years in business with Addie Water Systems, you'll be backed by family-driven support that big water treatment dealers cannot provide. In other words, you will not be just a "number," like how a lot of manufacturing jobs treat their employees. We try to make our business feel more like a home and not a big business/ big corporation feel!
Who We're Looking For
We believe great customer service starts with great people. We're searching for a positive, dependable Customer Service Representative who genuinely enjoys helping others and takes pride in doing things the right way.
You'll thrive here if you
• Treat every customer (and coworker) with patience, kindness, and respect-even on tough days
• Naturally stay calm, professional, and solution-focused under pressure
• Communicate clearly and warmly over the phone, text, and email
• Love checking tasks off your list and keeping things organized and on time
• Have a strong work ethic and show up ready to give your best every shift
• Are eager to learn, grow, and eventually take on more responsibility
• Take ownership of mistakes, fix them fast, and help the team improve
What You'll Do
As a customer Service Representative, you'll be the first point of contact for our customers, helping ensure they receive outstanding service from their first call through the completion of their appointment.
In this role, you will:
• Answer incoming customer calls with professionalism and empathy
• Schedule service appointments and coordinate technician calendars
• Respond to customer questions via phone, text, and email
• Work closely with technicians to ensure appointments run smoothly
• Resolve customer concerns and escalate issues when needed
• Process payments, prepare invoices, and complete administrative tasks as needed
• Follow up with customers to ensure a positive experience
• Support the team with additional office responsibilities to keep daily operations running efficiently.
Qualifications
• 1+ years of customer service experience (call center, retail, hospitality)
• Excellent phone etiquette and typing skills (40+ WPM)
• Comfortable with computers and quick to learn new software (we'll train you on ours)
• Reliable transportation and a clean background check
Schedule
Monday - Thursday 8am-5pm & Friday's 8am - 4:30pm with rotating Saturday mornings 8am- 12 noon. (plenty of notice and never mandatory overtime).
If you're someone who smiles through the phone, cares about doing great work, and wants to grow with a company that treats employees like family, we'd love to meet you!
Job Type: Full-time
Benefits:
• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

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