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Virtual Customer Service Representative Jobs in Quebec

Bmo

Customer Service Representative

Montreal, QC

Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Salaried The above represents BMO Financial Group's pay range and type. Salaries will vary based on ...

Bmo

Customer Service Representative

Gatineau, QC · On-site

Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects ... Salaried The above represents BMO Financial Group's pay range and type. Salaries will vary based on ...

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How much do virtual customer service representative jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for virtual customer service representative in Quebec is $17.98, according to ZipRecruiter salary data. Most workers in this role earn between $11.54 and $23.56 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Virtual Customer Service Representative, and why are they important?

To thrive as a Virtual Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and help desk systems is often required. Patience, active listening, and adaptability are standout soft skills for building rapport and resolving customer issues remotely. These skills are essential for delivering high-quality service, maintaining customer satisfaction, and efficiently handling inquiries in a virtual environment.

How do Virtual Customer Service Representatives typically manage communication and collaboration with remote team members?

Virtual Customer Service Representatives often use a variety of digital tools, such as instant messaging platforms, video conferencing, and shared documentation systems, to stay connected with their team. Regular check-ins and virtual meetings are essential for discussing customer concerns, sharing updates, and collaborating on solutions. This structure helps maintain a supportive work environment and ensures consistent service quality, even when working from different locations.

What is a Virtual Customer Service Representative?

A Virtual Customer Service Representative is a professional who assists customers remotely, typically by phone, email, chat, or video call. They handle inquiries, resolve complaints, process orders, and provide information about products or services from a location outside of a traditional office, often working from home. This role requires strong communication skills, patience, and the ability to use various digital tools. Virtual representatives are essential for companies that want to offer support across different time zones and reduce overhead costs. The job often involves flexible hours and may require familiarity with customer service software.

What is the difference between Virtual Customer Service Representative vs Customer Support Specialist?

AspectVirtual Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-basedRemote or on-site, depending on company
Industry UsageCommon in e-commerce, telecom, retailUsed across various industries including tech, healthcare
Job FocusHandling customer inquiries, troubleshooting, order processingResolving customer issues, providing product info, follow-up

The Virtual Customer Service Representative and Customer Support Specialist roles share similar credentials and work environments, often involving remote work and customer interaction. However, the Virtual Customer Service Representative typically focuses more on handling inquiries and order processing remotely, while the Customer Support Specialist may have a broader scope including technical support and detailed problem resolution across various industries.

What are the most commonly searched types of Customer Service Representative jobs in Quebec? The most popular types of Customer Service Representative jobs in Quebec are:
What are popular job titles related to Virtual Customer Service Representative jobs in Quebec? For Virtual Customer Service Representative jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Service Representative jobs in Quebec look for? The top searched job categories for Virtual Customer Service Representative jobs in Quebec are:
What cities in Quebec are hiring for Virtual Customer Service Representative jobs? Cities in Quebec with the most Virtual Customer Service Representative job openings:
Virtual Customer Service Representative jobs near you
Infographic showing various Virtual Customer Service Representative job openings in Quebec as of May 2026, with employment types broken down into 65% Full Time, 13% Part Time, 11% Temporary, and 11% Contract. Highlights an 100% In-person job distribution, with an average salary of $37,395 per year, or $18 per hour.
Customer Service Representative

Customer Service Representative

Altasciences

Montreal, QC

Part-time

Posted 10 days ago

Altasciences rating

7.6

Company rating: 7.6 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

51st of 103 rated laboratories

Job description

Your New Company!
At Altasciences we all move in unison to assist and work in the discovery, development, and manufacturing of new drug therapies to get them faster to people who need them. No matter your role, we all play an important part and you will have a significant impact on the health and well-being of people across the globe. By living our values of Employee Development, Customer Focus, Quality and Excellence, Respect and Integrity, we look to foster a passionate and collaborative work environment and we are looking for talented and enthusiastic people, like you, to join our growing team! Whether you're a recent college graduate or seeking your next career opportunity, it's time to discover your future at Altasciences.

We are better together and together We Are Altasciences.

About The Role
The Customer Service Representative will provide volunteers with preliminary clinical trial information and company details as well as pre-screen volunteers to determine eligibility for clinical trial screening. The Customer Service Representative will ensure all tasks performed are executed in compliance with study protocol, Good Clinical Practices (GCP) and Standard Operating Procedures (SOP)s.


What You'll Do Here

  • Ensure the confidentiality of clinical trial participants and sponsors is respected.

  • Maintain and advocate a high level of customer service and quality within the department.

  • Review and understand all assigned actively enrolling studies.

  • Answer in-coming calls and internet applications/web-submission forms from clinical trial participants.

  • Contact past/potential participants to provide upcoming clinical trial information and determine eligibility.

  • Schedule screening and/or other clinical trial related appointments.

  • Update participant management software with volunteer demographics and medical history.

  • May confirm participant statuses and prepare/send check-in lists for clinical operations teams.

  • Strive to achieve study recruitment targets and departmental objectives.

  • Proactively communicate issues and/or problem resolutions to departmental supervisors and managers.


What You'll Need to Succeed

  • High School Diploma required; college degree and related work experience preferred.

  • Previous experience in customer service call center

  • Excellent communication French and English

  • Knowledge of clinical research and medical terms an asset

Altasciences strives to provide a French working environment for its employees in Quebec. Although as part of its francization program has taken all reasonable steps to avoid imposing the above-mentioned requirement. Fluency in English is an essential requirement for the position of Customer Service Representative including, but not limited to, for the following reasons:

  • The requirement to have study protocols, designs and clinical research documents written and documented in English as required by industry regulatory agencies.

What We Offer

  • Variable and flexible schedule: you must be available minimum 30 hours per week; including weekends

  • Schedules are in these time slots : Monday to Friday between 12:00pm and 8:00 pm, Saturday from 9:00 am to 5:00 pm and also Sunday from 10:00 am to 5:00pm

  • On-site at our Montreal location (1100 av. Beaumont)

  • Free-parking for employees

  • In front of Metro Acadie

Altasciences' Incentive Programs Include:

  • Training & Development Programs

  • Employee Referral Bonus Program

  • Annual Performance Reviews

MOVING IN UNISON TO DELIVER A BIG IMPACT WITH A PERSONAL TOUCH

Altasciences is an equal opportunity employer committed to diversity and inclusion. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability or any other protected grounds under applicable legislation. Reasonable accommodations for persons with disabilities during the recruitment process are available upon request. Join us at Altasciences!

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