$13.25 - $18/hr
En Quality Water Service & Distribution Corp. d/b/a Culligan (Culligan), es nuestra mision ... El Customer Care Representative sera responsable de manejar nuestros clientes internos y externos ...
$13.25 - $18/hr
En Quality Water Service & Distribution Corp. d/b/a Culligan (Culligan), es nuestra mision ... El Customer Care Representative sera responsable de manejar nuestros clientes internos y externos ...
$13.50 - $18.50/hr
The HIV Customer Representative demonstrates professionalism and leadership by modeling the ... Identifies and selects programs/services available in the library of our "resources" to address ...
$13.50 - $18.50/hr
The HIV Customer Representative demonstrates professionalism and leadership by modeling the ... Identifies and selects programs/services available in the library of our "resources" to address ...
HIV Customer Representative - South Florida
$13.50 - $18.50/hr
The HIV Customer Representative demonstrates professionalism and leadership by modeling the ... Identifies and selects programs/services available in the library of our "resources" to address ...
HIV Customer Representative - South Florida
$13.50 - $18.50/hr
The HIV Customer Representative demonstrates professionalism and leadership by modeling the ... Identifies and selects programs/services available in the library of our "resources" to address ...
Inside Sales /Customer Service
Guaynabo, PR · On-site
$12 - $14/hr
FASTSIGNS #440101 in Guaynabo, PR is looking for a driven and personable B2B Sales & Customer Service Representative to join our team! In this role, you'll be the face of our brand , building lasting ...
Inside Sales /Customer Service
Guaynabo, PR · On-site
$12 - $14/hr
FASTSIGNS #440101 in Guaynabo, PR is looking for a driven and personable B2B Sales & Customer Service Representative to join our team! In this role, you'll be the face of our brand , building lasting ...
Associate Customer Service
Arecibo, PR · On-site
$12.50 - $17.25/hr
Perform pro- active follow - up calls to sales representatives / complaints to obtain implant ... Associate degree preferred. * 2+ years of experience in a customer service or data entry in health ...
Associate Customer Service
Arecibo, PR · On-site
$12.50 - $17.25/hr
Perform pro- active follow - up calls to sales representatives / complaints to obtain implant ... Associate degree preferred. * 2+ years of experience in a customer service or data entry in health ...
Customer Service Agent
Carolina, PR · On-site
$13.50 - $18.25/hr
Position Summary As a Customer Service Agent, you'll be the friendly face passengers and crew rely ... Represent Jet Aviation professionally with industry groups, regulatory bodies, and the General ...
Customer Service Agent
Carolina, PR · On-site
$13.50 - $18.25/hr
Position Summary As a Customer Service Agent, you'll be the friendly face passengers and crew rely ... Represent Jet Aviation professionally with industry groups, regulatory bodies, and the General ...
Customer Service Agent
Carolina, PR · On-site
$14 - $15/hr
Minimum Requirements * 1-2 years of experience in an FBO or customer service-related field ... Represent Jet Aviation professionally with industry groups, regulatory bodies, and the General ...
Customer Service Agent
Carolina, PR · On-site
$14 - $15/hr
Minimum Requirements * 1-2 years of experience in an FBO or customer service-related field ... Represent Jet Aviation professionally with industry groups, regulatory bodies, and the General ...
Customer Service Agent
Carolina, PR · On-site
$14 - $15/hr
Minimum Requirements * 1-2 years of experience in an FBO or customer service-related field ... Represent Jet Aviation professionally with industry groups, regulatory bodies, and the General ...
Customer Service Agent
Carolina, PR · On-site
$14 - $15/hr
Minimum Requirements * 1-2 years of experience in an FBO or customer service-related field ... Represent Jet Aviation professionally with industry groups, regulatory bodies, and the General ...
Senior Process Associate-Customer Service
Aguadilla, PR · On-site
$17.25 - $23.75/hr
Customer Service Representative Job Type: Full Time, Onsite Location: Aguadilla, Puerto Rico Role Summary: You will be responsible to own all interactions and troubleshooting. This is of a high level ...
Senior Process Associate-Customer Service
Aguadilla, PR · On-site
$17.25 - $23.75/hr
Customer Service Representative Job Type: Full Time, Onsite Location: Aguadilla, Puerto Rico Role Summary: You will be responsible to own all interactions and troubleshooting. This is of a high level ...
Customer Service Specialist
Ponce, PR · On-site
$15 - $17/hr
As a Customer Service Specialist, you will provide professional call center support for ... The base salary rate represents the low and high end of the compensation scale for this role.
Customer Service Specialist
Ponce, PR · On-site
$15 - $17/hr
As a Customer Service Specialist, you will provide professional call center support for ... The base salary rate represents the low and high end of the compensation scale for this role.
Customer Service Specialist
$15 - $17/hr
As a Customer Service Specialist, you will provide professional call center support for ... The base salary rate represents the low and high end of the compensation scale for this role.
Customer Service Specialist
$15 - $17/hr
As a Customer Service Specialist, you will provide professional call center support for ... The base salary rate represents the low and high end of the compensation scale for this role.
Customer Service Specialist
Ponce, PR · On-site
$15 - $17/hr
As a Customer Service Specialist, you will provide professional call center support for ... The base salary rate represents the low and high end of the compensation scale for this role.
Customer Service Specialist
Ponce, PR · On-site
$15 - $17/hr
As a Customer Service Specialist, you will provide professional call center support for ... The base salary rate represents the low and high end of the compensation scale for this role.
PR · On-site
$10.50 - $14/hr
Customer Service: * Provide real-time leadership in the terminal and on the ramp to ensure world ... Ability to hear and speak clearly on the phone and in meetings (in person or virtual) * Ability to ...
$10.50 - $14/hr
Customer Service: * Provide real-time leadership in the terminal and on the ramp to ensure world ... Ability to hear and speak clearly on the phone and in meetings (in person or virtual) * Ability to ...
$10.50 - $14/hr
Customer Service: * Provide real-time leadership in the terminal and on the ramp to ensure world ... Ability to hear and speak clearly on the phone and in meetings (in person or virtual) * Ability to ...
PR · On-site
$10.50 - $14/hr
Customer Service: * Provide real-time leadership in the terminal and on the ramp to ensure world ... Ability to hear and speak clearly on the phone and in meetings (in person or virtual) * Ability to ...
PR · On-site
$10.50 - $14/hr
Customer Service: * Provide real-time leadership in the terminal and on the ramp to ensure world ... Ability to hear and speak clearly on the phone and in meetings (in person or virtual) * Ability to ...
Customer Service Associate
Humacao, PR · On-site
$14.75 - $20.25/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate
Humacao, PR · On-site
$14.75 - $20.25/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate
Rio Grande, PR · On-site
$11.25 - $15.50/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate
Rio Grande, PR · On-site
$11.25 - $15.50/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate
Guaynabo, PR · On-site
$14.50 - $20/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate
Guaynabo, PR · On-site
$14.50 - $20/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate
Camuy, PR · On-site
$12.50 - $17.25/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate
Camuy, PR · On-site
$12.50 - $17.25/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate
Guaynabo, PR · On-site
$14.50 - $20/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate
Guaynabo, PR · On-site
$14.50 - $20/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Virtual Customer Service Representative information
What is a virtual customer service representative?
A Virtual Customer Service Representative is a professional who assists customers remotely, typically by phone, email, chat, or video call. They handle inquiries, resolve complaints, process orders, and provide information about products or services from a location outside of a traditional office, often working from home. This role requires strong communication skills, patience, and the ability to use various digital tools. Virtual representatives are essential for companies that want to offer support across different time zones and reduce overhead costs. The job often involves flexible hours and may require familiarity with customer service software.
What are the key skills and qualifications needed to thrive as a virtual customer service representative?
To thrive as a Virtual Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and help desk systems is often required. Patience, active listening, and adaptability are standout soft skills for building rapport and resolving customer issues remotely. These skills are essential for delivering high-quality service, maintaining customer satisfaction, and efficiently handling inquiries in a virtual environment.
How do virtual customer service representatives typically manage communication and collaboration with remote team members?
Virtual Customer Service Representatives often use a variety of digital tools, such as instant messaging platforms, video conferencing, and shared documentation systems, to stay connected with their team. Regular check-ins and virtual meetings are essential for discussing customer concerns, sharing updates, and collaborating on solutions. This structure helps maintain a supportive work environment and ensures consistent service quality, even when working from different locations.
What is the difference between Virtual Customer Service Representative vs Customer Support Specialist?
| Aspect | Virtual Customer Service Representative | Customer Support Specialist |
|---|---|---|
| Credentials | High school diploma or equivalent; customer service experience | High school diploma or equivalent; customer service experience |
| Work Environment | Remote, home-based | Remote or on-site, depending on company |
| Industry Usage | Common in e-commerce, telecom, retail | Used across various industries including tech, healthcare |
| Job Focus | Handling customer inquiries, troubleshooting, order processing | Resolving customer issues, providing product info, follow-up |
The Virtual Customer Service Representative and Customer Support Specialist roles share similar credentials and work environments, often involving remote work and customer interaction. However, the Virtual Customer Service Representative typically focuses more on handling inquiries and order processing remotely, while the Customer Support Specialist may have a broader scope including technical support and detailed problem resolution across various industries.
What are the most commonly searched types of Customer Service Representative jobs in Puerto Rico?
The most popular types of Customer Service Representative jobs in Puerto Rico are:
What are popular job titles related to Virtual Customer Service Representative jobs in Puerto Rico?
For Virtual Customer Service Representative jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Service Representative jobs in Puerto Rico look for?
The top searched job categories for Virtual Customer Service Representative jobs in Puerto Rico are:
- Virtual Customer Service
- Typing Work From Home
- Seasonal Sun Life Customer Service
- Remote General Motors Customer Service
- Remote Aflac Customer Service
- Remote Worldwide Customer Service
- Remote Retail Customer Service
- Remote Amazon Customer Service
- Work From Home College Student
- Work From Home Customer Service
$13.25 - $18/hr
Full-time
Posted 9 days ago
Job description
En Quality Water Service & Distribution Corp. d/b/a Culligan (Culligan), es nuestra mision proveerle al
consumidor agua pura, limpia y cristalina mientras le proveemos a nuestros clientes una alternativa costo
efectiva y consciente del ambiente.
El Customer Care Representative sera responsable de manejar nuestros clientes internos y externos,
apoyando el diagnostico de nuestros equipos a traves de llamadas y atenderan con el mas alto nivel de
integridad y calidad a todos nuestros clientes a la misma vez que busca un beneficio mutuo para nuestra
empresa y el cliente.
consumidor agua pura, limpia y cristalina mientras le proveemos a nuestros clientes una alternativa costo
efectiva y consciente del ambiente.
El Customer Care Representative sera responsable de manejar nuestros clientes internos y externos,
apoyando el diagnostico de nuestros equipos a traves de llamadas y atenderan con el mas alto nivel de
integridad y calidad a todos nuestros clientes a la misma vez que busca un beneficio mutuo para nuestra
empresa y el cliente.
Responsabilidades:
- Realizar actividades de apoyo, seguimiento y control para garantizar la continuidad del servicio y la
satisfaccion del cliente. - Proporcionar asistencia, orientacion y asesoria a los clientes sobre la operacion, uso y aplicacion de
los servicios, productos y equipos ofrecidos por la Empresa. - Dar seguimiento al proceso postventa de los productos y servicios.
- Recibir, registrar, tramitar y dar seguimiento de forma integral a solicitudes, ordenes de servicio,
reportes de fallas, danos, problemas y quejas, manteniendo al cliente informado durante todo el
proceso hasta su cierre. - Atender y procesar ordenes de servicio, asegurando su correcta documentacion y resolucion.
- Registrar de manera diaria y precisa los servicios ofrecidos y requeridos en Salesforce.com
- Auditar los casos atendidos para asegurar su correcto cierre conforme a los procesos establecidos.
- Realizar archivo, custodia y retiro de expedientes y documentos del departamento.
- Tramitar enmiendas en los productos de consumo y cafe, cambios contractuales, ya sea por
requerimiento interno o a solicitud del cliente. - Proveer informacion y reportes periodicos sobre los servicios ofrecidos, necesidades y oportunidades
detectadas en los clientes. - Trabajar proactivamente la gestion de satisfaccion del cliente indagando en el caso y buscando
posibles soluciones alternas. - Asegurar una comunicacion clara, empatica y profesional durante todas las interacciones con el
cliente. - Mantener la calma y ser profesional ante situaciones conflictivas de clientes internos y externos.
- Registrar con precision todas las actualizaciones y comunicaciones en los sistemas de servicio.
- Colaborar con los companeros de otros departamentos orientados al cliente para asegurar la
alineacion de prioridades y la satisfaccion de los clientes. - Actualizar y corregir data en sistema.
- Escalar el cliente segun sea el caso al area de Customer Care Specialist y/o Customer Care Account
Manager para el manejo correspondiente. - Cumplir con el horario de trabajo manteniendo una asistencia regular y confiable.
- Asistir puntualmente a las reuniones convocadas por el Supervisor o el Departamento.
- Atender o ejecutar cualquier otra gestion segun sea requerido.
Requisitos Minimos del Rol:
- Bilingue (espanol e ingles)
- Manejo profesional de atencion al cliente
- Experiencia minima 2 ano en servicio al cliente
- Altamente organizado(a), con gran atencion al detalle y una mentalidad proactiva.
- Conocimiento en Salesforce (prefedido)
- Actitud dirigida a la satisfaccion del cliente
- Capacidad para trabajar de forma interfuncional en un entorno dinamico y orientado al servicio.
- Dominio de Microsoft Office (Outlook, Excel, Word).
- Capacidad para trabajar en equipo y con diferentes departamentos
Equal Opportunity Employer:
Nos comprometemos a fomentar un entorno de trabajo inclusivo y a contratar empleados sin discriminacion por motivos de raza, color, religion, genero, discapacidad, edad u otros factores prohibidos por la ley.
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