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Virtual Customer Service Representative Jobs in Puerto Rico

Adecco

Cust Service Rep 22 CUS002

San Juan, PR

$11.77/hr

If Customer Service Representative sounds like something you would be interested in, and you meet the qualifications listed below, apply now! Primary Responsibilities: Provides phone support to ...

COREPLUS SERVICIOS CLINICOS Y PATOLOGICOS LLC

PR · On-site

Ensure that all customers maintain sufficient inventory levels of supplies needed for the sample ... The CSR will be required to travel to assigned territories and will spend most of the time driving.

Elevance Health

Cust Care Rep I-Bilingual (US)

San Juan, PR · On-site

$15.75 - $21.25/hr

Researches and analyzes data to address operational challenges and customer service issues ... Unless specified as primarily virtual by the hiring manager, associates are required to work at an ...

Elevance Health

Cust Care Rep I-Bilingual (US)

San Juan, PR

$15.75 - $21.25/hr

Researches and analyzes data to address operational challenges and customer service issues ... Unless specified as primarily virtual by the hiring manager, associates are required to work at an ...

Elevance Health

Cust Care Rep I-Bilingual (US)

San Juan, PR · On-site

$15.75 - $21.25/hr

Requires a HS diploma or equivalent and previous experience in an automated customer service ... Unless specified as primarily virtual by the hiring manager, associates are required to work at an ...

Elevance Health

Cust Care Rep I-Bilingual (US)

San Juan, PR

$15.75 - $21.25/hr

Requires a HS diploma or equivalent and previous experience in an automated customer service ... Unless specified as primarily virtual by the hiring manager, associates are required to work at an ...

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Virtual Customer Service Representative information

How do virtual customer service representatives typically manage communication and collaboration with remote team members?

Virtual Customer Service Representatives often use a variety of digital tools, such as instant messaging platforms, video conferencing, and shared documentation systems, to stay connected with their team. Regular check-ins and virtual meetings are essential for discussing customer concerns, sharing updates, and collaborating on solutions. This structure helps maintain a supportive work environment and ensures consistent service quality, even when working from different locations.

What are the key skills and qualifications needed to thrive as a virtual customer service representative?

To thrive as a Virtual Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and help desk systems is often required. Patience, active listening, and adaptability are standout soft skills for building rapport and resolving customer issues remotely. These skills are essential for delivering high-quality service, maintaining customer satisfaction, and efficiently handling inquiries in a virtual environment.

What is a virtual customer service representative?

A Virtual Customer Service Representative is a professional who assists customers remotely, typically by phone, email, chat, or video call. They handle inquiries, resolve complaints, process orders, and provide information about products or services from a location outside of a traditional office, often working from home. This role requires strong communication skills, patience, and the ability to use various digital tools. Virtual representatives are essential for companies that want to offer support across different time zones and reduce overhead costs. The job often involves flexible hours and may require familiarity with customer service software.

What is the difference between Virtual Customer Service Representative vs Customer Support Specialist?

AspectVirtual Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-basedRemote or on-site, depending on company
Industry UsageCommon in e-commerce, telecom, retailUsed across various industries including tech, healthcare
Job FocusHandling customer inquiries, troubleshooting, order processingResolving customer issues, providing product info, follow-up

The Virtual Customer Service Representative and Customer Support Specialist roles share similar credentials and work environments, often involving remote work and customer interaction. However, the Virtual Customer Service Representative typically focuses more on handling inquiries and order processing remotely, while the Customer Support Specialist may have a broader scope including technical support and detailed problem resolution across various industries.

What does a virtual customer service representative do?

A virtual customer service representative handles customer inquiries, provides support, and resolves issues remotely via phone, email, or chat. They use communication skills and customer management tools to assist clients and ensure satisfaction, often working from home or a remote location.

How to become a virtual customer service representative?

To become a virtual customer service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with computer and internet use. Many employers require experience in customer service and proficiency with tools like live chat or CRM software; some roles may also require specific certifications or training programs. Having a quiet workspace and reliable internet connection is essential for remote work in this role.
What are the most commonly searched types of Customer Service Representative jobs in Puerto Rico? The most popular types of Customer Service Representative jobs in Puerto Rico are:
What are popular job titles related to Virtual Customer Service Representative jobs in Puerto Rico? For Virtual Customer Service Representative jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Service Representative jobs in Puerto Rico look for? The top searched job categories for Virtual Customer Service Representative jobs in Puerto Rico are:
Virtual Customer Service Representative jobs near you
Infographic showing various Virtual Customer Service Representative job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 2% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Remote Bilingual Customer Service Representative

Conduent Business Solutions of Puerto Rico, Inc.

Bayamon, PR • On-site

$13.67/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 24 days ago

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.


Remote Bilingual Healthcare Customer Service Representative  

Must be fluent in English & Spanish 

As a member of the Healthcare Call Center team, you will help people every day by taking calls, actively listening to understand customers' needs, and answering their questions. Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients’ success. 

In this position you will be answering calls regarding healthcare benefits. The calls are related to Assisting members with enrollment into the Medicare plan, Disenrolling them from their plan, processing claims regarding their plan etc.  

There are plenty of growth opportunities within the healthcare team. 

  • Starting pay is $13.67 an hour. 

  • Hours of Operation: Monday-Friday 8:00AM – 11:00PM EST, Saturday & Sunday 8:00AM EST – 8:00 PM EST 

  • Production Schedule: Production schedule is assigned during training and will fall between the hours of operation. Must be flexible to work during hours of operation. 

  • Training is paid.  

  • Training Duration: 7Weeks & 2 Days in a Classroom and 2 Weeks & 2 Days Nesting 

  • You are not allowed to miss a day of training.  

  • Health benefits medical, dental and vision are available on 1st day of employment. 

  • Paid time off is accrued after 180 days of employment.    

  • Successfully learn and navigate 30-40 systems. 

About the Bilingual Healthcare Customer Service Representative role: 

  • Excellent communication skills  

  • Successfully complete customer service assessment & typing test 

  • Keyboarding and software proficiency  

  • Great problem-solving skills  

  • Ability to effectively multi-task  

  • High school diploma, GED, or college degree  

  • Ability to successfully complete a mandatory paid training program.  

  • Successful completion of background check is required for this position.  

  • You will manage a steady volume of incoming calls from customers while navigating through multiple systems.   

A few of the questions you may receive as a healthcare call center advocate are the following:  

  • Can you please help place a refill of my prescriptions?  

  • Do you know the tracking details on my order?  

Equipment and workspace requirements:  

  • We provide all equipment. (Computer, Monitor, Mouse, Keyboard, Headset, Ethernet Cord, Power Cables) 

  • You must have a home internet connection with 25 Download and 10 Upload Speed (you may do a quick check through speedtest.googlefiber.net)   

  • Must be able to hardwire your work computer directly to your home modem via ethernet. (Ensure the available connection meets the minimum bandwidth requirements to perform your job function. Satellite internet and wireless internet are not acceptable. 

  • Must have a quiet, distraction free workspace. (Workspace must be clutter free, free of distraction, no one is allowed in workspace during working hours, no writing utensils, or unauthorized electronics in the work area) 

The application process will take less than 20 minutes and includes everything required to be considered.  

  1. Apply to the role and provide your basic profile information (2 minutes)  

  1. Answer prescreens questions to be sure you meet the minimum requirements for the role (3 minutes). 

  1. Complete a typing test (2 minutes) You will need a keyboard. 

  1. Take short assessment to determine your fit for the role and set everyone up for success (10 minutes)  

Important 

Apply