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Virtual Csr Jobs in Raleigh, NC (NOW HIRING)

Genius Talent

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Customer Service Representative Genius Talent has partnered with a leading independent Insurance Agency seeking an experienced and licensed Customer Service Representative with a strong background in ...

Circle K

Customer Service Representative

Apex, NC

$12.25 - $16.50/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Lillington, NC

$13.50 - $18.25/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Durham, NC

$14.50 - $19.75/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Carrboro, NC

$13.50 - $18.50/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Durham, NC

$15.50 - $21/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

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All JobsVirtual Csr JobsVirtual Csr Jobs in Raleigh, NC

Virtual Csr information

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How much do virtual csr jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for virtual csr in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What are Virtual CSRs?

Virtual Customer Service Representatives (Virtual CSRs) are professionals who provide customer support and assistance remotely, typically via phone, email, chat, or social media. They handle inquiries, resolve issues, and offer information about products or services for businesses. Virtual CSRs work from home or remote locations instead of traditional call centers, making customer service more flexible for both employees and companies. This role requires strong communication skills, problem-solving abilities, and proficiency with digital tools.

What are the key skills and qualifications needed to thrive as a Virtual Customer Service Representative, and why are they important?

To thrive as a Virtual Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, chat platforms, and ticketing systems is often required, along with training in customer service protocols. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport and resolve customer issues effectively. These competencies ensure efficient remote support, customer satisfaction, and the ability to handle high volumes of inquiries in a virtual environment.

What are some common challenges faced by Virtual Customer Service Representatives, and how can they be effectively managed?

Virtual Customer Service Representatives often encounter challenges such as handling high volumes of inquiries, managing communication across multiple digital platforms, and maintaining productivity in a remote environment. To address these, it’s important to stay organized, utilize collaboration tools, and maintain regular communication with team members and supervisors. Setting a dedicated workspace and establishing a consistent routine can also help manage distractions and ensure high performance while working remotely.
What are the most commonly searched types of Csr jobs in Raleigh, NC? The most popular types of Csr jobs in Raleigh, NC are:
What are popular job titles related to Virtual Csr jobs in Raleigh, NC? For Virtual Csr jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Virtual Csr jobs in Raleigh, NC look for? The top searched job categories for Virtual Csr jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Virtual Csr jobs? Cities near Raleigh, NC with the most Virtual Csr job openings:
Virtual Csr jobs near you
Infographic showing various Virtual Csr job openings in Raleigh, NC as of June 2026, with employment types broken down into 4% Locum Tenens, 8% As Needed, 75% Full Time, and 13% Part Time. Highlights an 69% Physical, 3% Hybrid, and 28% Remote job distribution, with an average salary of $38,006 per year, or $18.3 per hour.

Customer Service Representative

Genius Talent

Raleigh, NC • On-site

$15.50 - $21.25/hr

Other

Medical, Retirement

Posted 26 days ago

Job description

Customer Service Representative

Genius Talent has partnered with a leading independent Insurance Agency seeking an experienced and licensed Customer Service Representative with a strong background in personal lines insurance. The ideal candidate will have a passion for delivering exceptional customer service, a deep understanding of insurance products, and the ability to build strong client relationships.

Responsibilities
  • Provide outstanding customer service to clients, addressing inquiries, resolving issues, and ensuring overall customer satisfaction.
  • Utilize in-depth knowledge of personal lines insurance products to assist clients in selecting appropriate coverage.
  • Process policy changes, renewals, and new business applications accurately and efficiently.
  • Collaborate with insurance carriers to obtain quotes, underwriting information, and policy details.
  • Assist clients in claims reporting and follow-up, providing support throughout the claims process.
  • Stay informed about industry trends, policy updates, and regulatory changes to provide accurate and up-to-date information to clients.
  • Maintain client records and documentation in accordance with agency procedures and industry standards.
  • Collaborate with other team members to ensure a seamless and efficient workflow within the agency.
Qualifications
  • Active personal lines insurance license.
  • Minimum of 2 years of experience in the insurance industry, with a focus on personal lines.
  • Strong knowledge of various personal lines insurance products.
  • Excellent communication and interpersonal skills.
  • Detail-oriented with strong organizational and multitasking abilities.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Dedication to maintaining a high level of professionalism and ethical standards.
Benefits
  • Competitive salary
  • Health insurance
  • Retirement savings plan
  • Friendly and collaborative work environment

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