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Online Csr Jobs in Raleigh, NC (NOW HIRING)

WCPSS

Customer Service Representative

Raleigh, NC

$14.25 - $19.50/hr

Overview POSITION TITLE (Oracle title) CUSTOMER SERVICE REPRESENTATIVE WORKING TITLE Customer ... Processes telephone/voicemail and online customer service inquiries in a consistent respectful ...

WCPSS

Customer Service Representative

Raleigh, NC

$14.25 - $19.50/hr

Overview POSITION TITLE (Oracle title) CUSTOMER SERVICE REPRESENTATIVE WORKING TITLE Customer ... Processes telephone/voicemail and online customer service inquiries in a consistent respectful ...

WCPSS

Customer Service Representative

Raleigh, NC · On-site

$14.25 - $19.50/hr

Overview POSITION TITLE (Oracle title) CUSTOMER SERVICE REPRESENTATIVE WORKING TITLE Customer ... Processes telephone/voicemail and online customer service inquiries in a consistent respectful ...

WCPSS

Customer Service Representative

Raleigh, NC

$14.25 - $19.50/hr

Overview POSITION TITLE (Oracle title) CUSTOMER SERVICE REPRESENTATIVE WORKING TITLE Customer ... Processes telephone/voicemail and online customer service inquiries in a consistent respectful ...

Pratt Industries

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Customer Service Representative Location : Raleigh, NC Job Type : Full Time, Salary Non-Exempt Reports To: Sales Manager Perks of Pratt: Within 1 Month: Eligible for insurance benefits At 3 Months ...

Pratt Industries

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Customer Service Representative Location : Raleigh, NC Job Type : Full Time, Salary Non-Exempt Reports To: Sales Manager Perks of Pratt: Within 1 Month: Eligible for insurance benefits At 3 Months ...

Pratt Industries

Customer Service Representative

Raleigh, NC

$15.50 - $21.25/hr

Customer Service Representative Location : Raleigh, NC Job Type : Full Time, Salary Non-Exempt Reports To: Sales Manager Perks of Pratt: Within 1 Month : Eligible for insurance benefits At 3 Months ...

Conflux Systems

Customer Service Representative

Cary, NC · On-site

$16.25 - $22.25/hr

Customer Service Representative The Customer Service Representative is a dynamic, non-call center role focused on delivering a world-class customer experience in a fast-paced service environment.

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Online Csr information

See Raleigh, NC salary details

$9

$18

$26

How much do online csr jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for online csr in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What is an online CSR?

Online CSRs, or Online Customer Service Representatives, are professionals who assist customers via digital channels such as email, live chat, and social media. They handle inquiries, resolve issues, process orders, and provide information about products or services. Online CSRs play a key role in ensuring customer satisfaction and maintaining a positive brand image by delivering prompt and effective support remotely.

What are the key skills and qualifications needed to thrive as an online CSR?

To thrive as an Online Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is typically required. Patience, active listening, and a customer-focused attitude help you stand out in this role. These skills and qualities are crucial for resolving customer issues efficiently and ensuring positive customer experiences in digital environments.

What are some common challenges faced by online CSRs, and how can they be effectively managed?

Online Customer Service Representatives often encounter challenges such as handling a high volume of inquiries, managing difficult or upset customers, and quickly adapting to new technologies or procedures. Effective time management, clear written communication, and maintaining a calm, empathetic demeanor are key to overcoming these hurdles. Many organizations provide training and support systems, including knowledge bases and escalation protocols, to help representatives deliver consistent, high-quality service. Regular feedback and collaboration with team members also play a crucial role in navigating these challenges successfully.

What are the most commonly searched types of Csr jobs in Raleigh, NC?

The most popular types of Csr jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Online Csr jobs?

Cities near Raleigh, NC with the most Online Csr job openings:

Online Csr jobs near you
Infographic showing various Online Csr job openings in Raleigh, NC as of August 2026, with employment types broken down into 65% Full Time, 32% Part Time, 1% Temporary, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $38,006 per year, or $18.3 per hour.

Customer Service Representative

Wake County Public Schools

Raleigh, NC • On-site

$15.50 - $21.25/hr

Other

This job post has expired today. Applications are no longer accepted.

Wake County Public School System rating

5.3

Company rating: 5.3 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

545th of 639 rated elementary and secondary schools

Job description

Overview
POSITION TITLE (Oracle title)
CUSTOMER SERVICE REPRESENTATIVE
WORKING TITLE
Customer Service Representative-Transportation
SCHOOL/DEPARTMENT
Transportation
LOCATION
Rock Quarry Road Office Complex, Raleigh, NC
PAY GRADE
Noncertified Grade 20
FLSA STATUS
Nonexempt
ELIGIBILITY FOR EMPLOYMENT CONTRACT
No
WORK WEEK SCHEDULE
Monday-Friday (occasional evenings and weekends) Position is not available for a Hybrid Telework workweek
POSITION PURPOSE:
Provides excellent transportation specific customer service for Wake County Public School System (WCPSS) while following the policies and procedures of the school system and its customer support center. Ensures that given support is provided promptly, consistently, professionally, and accurately. Sees that all inquiries are resolved and documented.
MINIMUM QUALIFICATIONS:
KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)
  • Considerable knowledge of Microsoft Office, specifically, Word and Excel; Google Apps;
  • Excellent customer service skills along with strong interpersonal skills, specifically in the areas of conflict negotiation and diffusion, problem solving, and crisis communication;
  • Ability to work in a high call volume environment with limited supervision;
  • Ability to interpret data from the department's information systems such as the Transportation Information Management System (TIMS), Global Positions System (GPS) and Cherwell;
  • Effective time management skills;
  • Ability to maintain confidentiality;
  • Ability to learn pertinent district policies and procedures rapidly, apply them in appropriate situations, and explain them to staff, parents, and the public;
  • Ability to exercise independent judgment in completing work assignments and determine when to refer situations to supervisor;
  • Ability to complete tasks and minimize errors with attention to detail;
  • Ability to multitask and process requests and concerns for multiple districts at once.
  • Ability to work within a team, demonstrate initiative, and have a logical approach for resolution;
  • Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback;
  • Ability to establish and maintain effective working relationships with school system staff, students, parents, external agencies, and the community.
EDUCATION, TRAINING, AND EXPERIENCE
  • High school diploma or equivalent; AND
  • One year of experience in a call center, customer service role, or related field; OR
  • An equivalent combination of education and relevant experience sufficient to successfully perform the
essential duties of the job.
PREFERRED QUALIFICATIONS:
  • Three years of progressively more responsible office experience in a customer service role;
  • Knowledge of school transportation operations;
  • Bilingual English and Spanish (fluent verbal and written) skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  1. Processes telephone/voicemail and online customer service inquiries in a consistent respectful, accurate, and prompt manner during all hours of operation.
  2. Provides customer service related to transportation for WCPSS while following the policies and procedures of the school system in a timely manner.
  3. Determines customer needs accurately and uses independent judgment to solve the problem, route or escalate the call to the appropriate individual or supervisor according to standards.
  4. Thoroughly logs all findings and responses to customer inquiries.
  5. Interprets data from TIMS, GPS, Oasis, and Cherwell to resolve customer inquiries.
  6. Promotes a culture of customer service.
  7. Communicates with parents, school system staff, and vendors about student transportation.
  8. Gathers data, documentation, and records from families required to properly verify and process paperwork for stipend reimbursements.
  9. Maintains effective working relationships with central office departments and school-based staff.
  10. Performs other related duties, as assigned.

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS
This role routinely uses standard office equipment such as computers, scanners, and copiers. The position, at times, must be able to come into direct contact with school system staff, students, external stakeholders and members of the community staff members. Work is considered light physical work, requiring the exertion of up to ten pounds of force.
EFFECTIVE DATE: 10/2024
DISCLAIMER: The above statements are intended to describe the general purpose and responsibilities assigned to this position. They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills required by the employees assigned to this position. This description may be revised by HR and approved at any time.

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About Wake County Public Schools

Sourced by ZipRecruiter

Wake County Public Schools (WCPSS) is a well-regarded educational institution based in Cary, NC, United States. As the largest school district in North Carolina and the 15th largest in the U.S, it operates within the education industry providing primary and secondary education to students in Wake County. The district oversees a wide array of schools, including traditional calendars, year-round calendars, modified calendars, and magnets. Founded in 1976, the WCPSS has consistently strived to meet the individual needs of all students by providing a safe, supportive, and rigorous learning environment.

Industry

Education

Company size

201 - 500 Employees

Headquarters location

Cary, NC, US

Year founded

1976

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