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Virtual Concierge Jobs (NOW HIRING)

The Willows at Raleigh

Concierge

Raleigh, NC · On-site

$16 - $17/hr

Concierge - The Willows at Raleigh Shift Available: 2:00PM - 10:00PM (Sunday, Monday, Tuesday) Love ... virtual interviewer, to make the first step in our hiring process simple, convenient, and engaging ...

Solera Senior Living, LLC

Concierge

Raleigh, NC · On-site

$16 - $17/hr

) Concierge - The Willows at Raleigh Shift Available: 2:00PM - 10:00PM (Sunday, Monday, Tuesday) Love ... virtual interviewer, to make the first step in our hiring process simple, convenient, and engaging ...

Modena Cherry Creek

Concierge

Denver, CO

$15.75 - $20.25/hr

Concierge Love to make a difference in the lives of seniors? At Solera Senior Living, we are guided ... virtual interviewer, to make the first step in our hiring process simple, convenient, and engaging ...

Hunters Woods at Trails Edge

Concierge

Reston, VA · On-site

$19 - $21/hr

Concierge - Hunters Woods at Trails Edge Shift Available: Every other weekend Love to make a ... virtual interviewer, to make the first step in our hiring process simple, convenient, and engaging ...

K Health

Care Concierge

New York, NY · Hybrid

$17 - $22/hr

Care Concierge agents provide a warm and welcoming experience for both providers and patients ... the virtual clinic * Maintain detailed records of patient interactions and progress to ensure ...

FLAHERTY AND COLLINS INC

Concierge

Bridgeport, CT · On-site

$18 - $20/hr

Concierge Location: The August at Steelpointe Harbor - Bridgeport, CT Creating Value Through ... Virtual Doctor Visits * Retirement Planning: 401k program with a company match * Employer-Paid Life ...

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How much do virtual concierge jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for virtual concierge in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges virtual concierges face when managing multiple guest requests simultaneously?

Virtual Concierges often juggle a high volume of inquiries across various platforms, which can make prioritizing and addressing each guest’s needs challenging. Effective time management, strong communication skills, and the ability to quickly access and relay information are essential to ensuring prompt, personalized service. The role frequently requires multitasking—coordinating reservations, answering questions, and resolving issues—all while maintaining a friendly, professional demeanor. Leveraging digital tools and establishing clear workflows can help manage these demands efficiently.

What are the key skills and qualifications needed to thrive as a virtual concierge?

To thrive as a Virtual Concierge, you need strong customer service skills, attention to detail, and often a background in hospitality or administration. Familiarity with CRM software, booking platforms, and communication tools like live chat or email systems is typically required. Exceptional communication, problem-solving abilities, and a proactive attitude help deliver personalized and seamless guest experiences remotely. These skills ensure that clients receive prompt, accurate assistance, fostering satisfaction and loyalty in a virtual environment.

What is a virtual concierge?

A virtual concierge, also known as a personal concierge, offers various administrative and organizational services while working and communicating remotely to help busy clients or businesses. As a virtual concierge, you’re typically on-call and fulfill the essential tasks that your clients don’t have time to do or can’t do on their own. Job duties include making travel arrangements, scheduling meetings, answering phone calls and emails, researching various information, and invoicing or maintaining files. Customer service skills are vital for this career, and you need to be highly organized to manage daily activities for several clients at a time.

What is the difference between Virtual Concierge vs Virtual Assistant?

AspectVirtual ConciergeVirtual Assistant
CredentialsCustomer service experience, hospitality or related certifications often preferredAdministrative skills, basic computer proficiency, sometimes specific software training
Work EnvironmentRemote, client-facing, often in hospitality or luxury servicesRemote, administrative support across various industries
Employer & IndustryHotels, resorts, luxury services, travel companiesBusinesses, entrepreneurs, corporate clients across multiple sectors
Search & Comparison IntentCustomer service, hospitality, guest experienceAdministrative support, scheduling, email management

While both roles operate remotely and require strong communication skills, a Virtual Concierge focuses on guest services and hospitality-related tasks, whereas a Virtual Assistant handles administrative duties across various industries. Understanding these differences helps job seekers target the right opportunities based on their skills and career goals.

More about Virtual Concierge jobs
What cities are hiring for Virtual Concierge jobs? Cities with the most Virtual Concierge job openings:
What are the most commonly searched types of Concierge jobs? The most popular types of Concierge jobs are:
What states have the most Virtual Concierge jobs? States with the most job openings for Virtual Concierge jobs include:
What job categories do people searching Virtual Concierge jobs look for? The top searched job categories for Virtual Concierge jobs are:
Virtual Concierge jobs near you
Infographic showing various Virtual Concierge job openings in the United States as of August 2026, with employment types broken down into 85% Full Time, 11% Part Time, and 4% Contract. Highlights an 44% Physical, 2% Hybrid, and 54% Remote job distribution, with an average salary of $37,689 per year, or $18.1 per hour.

Concierge

The Willows at Raleigh

Raleigh, NC • On-site

$16 - $17/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Concierge - The Willows at Raleigh

Shift Available: 2:00PM - 10:00PM (Sunday, Monday, Tuesday)

Love to make a difference in the lives of seniors?

At The Willows at Raleigh, we are guided by our Core Values—Compassion, Communication, Commitment, and Creativity—which shape how we care for residents, support families, and work together as a team. We’re looking for compassionate, service-driven individuals to be the first smiling face our residents and guests see every day. If you’re passionate about hospitality, connection, and making every interaction meaningful, we’d love for you to join our team!


What Solera Offers You

  • A growing company with opportunities for career advancement

  • Immediate pay access — no more waiting for payday

  • Tuition reimbursement to support your professional growth

  • Comprehensive medical benefits with discounted gym memberships

  • Dental, vision, life, and disability insurance

  • 401(k) retirement plan with company match

  • Paid holidays and paid time off

  • Employee Assistance Program (EAP)

  • Perks and employee discount programs

  • Supportive, team-oriented workplace culture

Position Summary

As the Concierge, you’ll serve as the hub of the community. Welcoming guests, supporting residents, and assisting with administrative needs. Your role is key in setting the tone for hospitality and service excellence at The Willows at Raleigh.

Concierge Key Responsibilities include:

  • Greet residents, families, and visitors, creating a warm and professional first impression

  • Answer phones promptly with proper community greeting and route calls/messages as needed

  • Sort and distribute mail to appropriate departments

  • Provide clerical support, including typing, filing, data entry, and handling correspondence

  • Escort visitors, residents, or families as needed to suites or community areas

  • Maintain accurate referral, mailing list, and customer information databases

  • Assist with the move-in process, ensuring all documentation and steps are completed accurately

  • Support special events with setup and tear down as needed

  • Uphold confidentiality, resident rights, and Solera’s policies and standards

  • Promote a safe and secure environment for residents, guests, and team members

  • Collaborate with other departments and foster a positive, team-oriented environment

  • Perform other duties as assigned by the Director of Community Development


Concierge Qualifications

  • Previous customer service or receptionist experience preferred

  • Strong interpersonal and communication skills (both written and verbal)

  • Proficiency in office equipment and software (computer, phone system, copier, etc.)

  • Compassionate, patient, and able to remain calm under pressure in a busy environment

  • Excellent organizational skills with ability to prioritize tasks and meet deadlines

  • Ability to maintain professionalism and courtesy in all interactions

  • Knowledge of resident rights and confidentiality practices (training provided)

  • Friendly, approachable, and team-oriented with genuine care for seniors

  • Annual flu vaccine required (medical/religious exemptions accepted)


At The Willows at Raleigh, we’ve partnered with MemoMate, an AI-powered virtual interviewer, to make the first step in our hiring process simple, convenient, and engaging for all candidates.


The Willows at Raleigh is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.


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